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Counterwise

No. 5 of 21 at PMI

Sixt

at Palma de Mallorca Airport

In terminalNo credit card needed
Counterwise Score 5.9 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Sixt at Palma de Mallorca Airport is ranked No. 5 of 21 car rental desks at the airport, with a Counterwise Score of 5.9/10 (Poor).
  • The Sixt desk is inside the terminal at Palma de Mallorca Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €300.
  • Fuel policy: full to full. Opening hours: Pick-up/drop-off 07:00–23:59 daily.
  • Main red flag from travellers: A cluster of recent reviews (about 11, mostly from the last two months) describe damage claims after return for scratches the customers say were already on the car, sometimes charged directly to the card before they could respond. Several reviewers say they only avoided payment because they had photos or video, and some say a dispute was still being pursued after being resolved in their favour..

Based on 290 reviews analysed · Last updated · How scores work

The short version

Based on about 290 kept Google reviews (10 excluded as staff-praise, and roughly half of the rest are star-only), this desk is praised for fast pickup, keybox and app self-service, and new, clean cars. A noticeable group of recent reviews, however, report disputed damage claims, pressure to buy extras or upgrades, and booked cars being unavailable. Web evidence from Reddit and Trustpilot is mixed and partly echoes these complaints, so check the contract and photograph the car at pickup and return.

AI-assisted summary of 290 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 21 reports · high confidence.

Counter upselling(20% of score)

Poor4.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 14 reports · high confidence.

Booking honoured(20% of score)

Poor5.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 22 reports · medium confidence.

Queue time(15% of score)

Great8.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 20 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 33 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.4 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.6 · counts 30%
  • 10 of 300 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
  • Pulled 11% toward the airport average, because recent reviews are few (122 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • A cluster of recent reviews (about 11, mostly from the last two months) describe damage claims after return for scratches the customers say were already on the car, sometimes charged directly to the card before they could respond. Several reviewers say they only avoided payment because they had photos or video, and some say a dispute was still being pursued after being resolved in their favour.trustpilot.com
  • About 10 recent reviews report pressure at the desk to buy extra insurance, upgrades or an automatic car, or extras appearing on the contract that the customer says they declined. One recent Trustpilot report about Palma describes unwanted insurance charges after the customer booked a lower price.trustpilot.com
  • Several recent reviews (about 6) report unexpected charges after the rental, such as extra amounts for fuel, an unexplained debit of about 60 EUR, a rental not closed on time, or a small late-return fee. Customers say customer service was slow to explain or respond.
  • Several recent reviews (about 4) say the booked car category was not available at pickup and they had to take a larger or different car, sometimes paying roughly 200-300 EUR more. A 2025 forum post also describes a new booking being created at about double the original price.reddit.comtrustpilot.com
  • Cars are often reported with many existing scratches or dents, and several reviewers say the self-service or unattended handover meant no joint inspection at pickup or return. This makes the customer's own photos or video the main protection against later claims.trustpilot.com

Green flags (4)

  • Pickup is frequently described as quick, with little or no queue. The keybox, app and digital check-in let many customers skip the desk, including for arrivals in the middle of the night.
  • Many reviewers describe newer, clean, well-kept cars and a good selection compared with other rental companies at the airport.
  • Several reviewers received free upgrades, help changing to a larger or automatic car, a swap of a faulty car on the spot, or help after another rental company refused them.
  • The desk is in the arrivals hall with cars in the adjacent car park, so no shuttle is needed, and it is described as open around the clock.yelp.comsixt.com

Practical facts

LocationDesk inside the terminalsource
Opening hoursPick-up/drop-off 07:00–23:59 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€300source
Fuel policyFull to fullsource
Shares the desk withFlizzr

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 290 recent Google reviews of this desk, which we do not republish.

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Sixt at other airports and stations

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Sixt at Palma de Mallorca Airport: questions and answers

Is Sixt at Palma de Mallorca Airport any good?

Sixt at Palma de Mallorca Airport has a Counterwise Score of 5.9/10 (Poor) and is ranked No. 5 of 21 desks at the airport. Main green flag: Pickup is frequently described as quick, with little or no queue. The keybox, app and digital check-in let many customers skip the desk, including for arrivals in the middle of the night.. Main red flag: A cluster of recent reviews (about 11, mostly from the last two months) describe damage claims after return for scratches the customers say were already on the car, sometimes charged directly to the card before they could respond. Several reviewers say they only avoided payment because they had photos or video, and some say a dispute was still being pursued after being resolved in their favour..

Do I need a credit card to rent from Sixt at Palma de Mallorca Airport?

No. Sixt at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Sixt at Palma de Mallorca Airport?

The typical deposit at Sixt at Palma de Mallorca Airport is €300. The lowest starting deposit at this airport is at Autos Mallorca (€0).

Where is the Sixt desk at Palma de Mallorca Airport?

The Sixt desk is inside the terminal at Palma de Mallorca Airport. It shares the counter with Flizzr.

What are the opening hours of Sixt at Palma de Mallorca Airport?

Sixt at Palma de Mallorca Airport is open Pick-up/drop-off 07:00–23:59 daily. Fuel policy: full to full.

Other desks at Palma de Mallorca Airport

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