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Counterwise

No. 1 of 21 at PMI

Autos Mallorca

at Palma de Mallorca Airport

Shuttle 5 minNo credit card needed
Counterwise Score 8.6 out of 10, rated Great.High consensusCheck prices ↓

At a glance

  • Autos Mallorca at Palma de Mallorca Airport is ranked No. 1 of 21 car rental desks at the airport, with a Counterwise Score of 8.6/10 (Great).
  • The Autos Mallorca desk is off-site: the shuttle from Palma de Mallorca Airport takes about 5 minutes.
  • No credit card is required (debit cards accepted); the typical deposit is €0.
  • Fuel policy: full to full. Opening hours: 07:00–22:00 daily.
  • Main red flag from travellers: Eight reviews, mostly from July-August 2026, say residents of Mallorca were refused a rental because the company hires only to tourists, with proof of travel apparently requested. Several found this discriminatory..

Based on 299 reviews analysed · Last updated · How scores work

The short version

Based on 299 recent Google reviews (about 250 with useful text; 41 are star-only and one was excluded), this off-site desk is rated very positively, with travellers praising the absence of a deposit, the included cover, the lack of upselling and the short shuttle. The main complaints are a cluster of resident refusals in summer 2026, occasional breakdowns or dashboard faults handled with mixed support, some shuttle waits of 20-45 minutes and a few fuel-level disputes. Independent web sources (Tripadvisor, Trustpilot, Reddit) broadly agree, though much of the web material is the company's own.

AI-assisted summary of 299 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Great9.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 100 reports · high confidence.

Counter upselling(20% of score)

Great9.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 35 reports · high confidence.

Booking honoured(20% of score)

Great8.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 75 reports · medium confidence.

Queue time(15% of score)

Great8.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 70 reports · high confidence.

Car condition(15% of score)

Great8.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 140 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 8.7 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 9.6 · counts 30%
  • 1 of 300 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
  • Pulled 6% toward the airport average, because recent reviews are few (216 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Eight reviews, mostly from July-August 2026, say residents of Mallorca were refused a rental because the company hires only to tourists, with proof of travel apparently requested. Several found this discriminatory.
  • Several recent reviews report mechanical or technical faults (engine warning, breakdown, central locking or key failure, noisy gearbox, warning lights). Some travellers describe slow or dismissive support in these situations, while others report fast help and a replacement car.
  • A minority of reviews report shuttle waits of 20 to 45 minutes at the meeting point, although most describe waits of 5 to 10 minutes. A Trustpilot reviewer also notes the shuttle runs about every 20 minutes unless you call.trustpilot.com
  • Three recent reviews say the tank was not completely full at pickup even though the full-to-full policy requires a full tank on return. One traveller was asked to pay for fuel after a very short trip. Photographing the fuel gauge at pickup is advisable.
  • Several reviews say the cheaper small models (for example the Evo 4) were underpowered or had weak brakes, and one reviewer felt the price was high for the car received.

Green flags (5)

  • No deposit and no card hold: about 90 recent reviews say nothing was blocked on a card and cover was included with no excess. The company's own pages state the same.autosmallorca.comautosmallorca.commallorca.com
  • No upselling or hidden fees: dozens of reviews say the price paid was final, extra drivers were free and nobody pushed extra insurance at the desk.tripadvisor.com
  • Quick handover and return: most reviewers report a roughly 5-minute shuttle from the meeting point, key handover within about 5-10 minutes and a return check of a couple of minutes, helped by online check-in.autosmallorca.comtrustpilot.com
  • Newer, clean, low-mileage cars are described in around 50 recent reviews, including hybrids and automatics.
  • Flexibility and goodwill: reviewers report free hotel transfers, luggage storage, out-of-hours returns without extra charge, a prompt refund of a booking mistake, a free replacement car after a fault, and no charge for a missing small part.

Practical facts

LocationOff-site, shuttle about 5 minsource
Opening hours07:00–22:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 299 recent Google reviews of this desk, which we do not republish.

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Autos Mallorca at Palma de Mallorca Airport: questions and answers

Is Autos Mallorca at Palma de Mallorca Airport any good?

Autos Mallorca at Palma de Mallorca Airport has a Counterwise Score of 8.6/10 (Great) and is ranked No. 1 of 21 desks at the airport. Main green flag: No deposit and no card hold: about 90 recent reviews say nothing was blocked on a card and cover was included with no excess. The company's own pages state the same.. Main red flag: Eight reviews, mostly from July-August 2026, say residents of Mallorca were refused a rental because the company hires only to tourists, with proof of travel apparently requested. Several found this discriminatory..

Do I need a credit card to rent from Autos Mallorca at Palma de Mallorca Airport?

No. Autos Mallorca at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Autos Mallorca at Palma de Mallorca Airport?

The typical deposit at Autos Mallorca at Palma de Mallorca Airport is €0. That is the lowest starting deposit at this airport.

Where is the Autos Mallorca desk at Palma de Mallorca Airport?

The Autos Mallorca desk is off-site: the shuttle from Palma de Mallorca Airport takes about 5 minutes.

What are the opening hours of Autos Mallorca at Palma de Mallorca Airport?

Autos Mallorca at Palma de Mallorca Airport is open 07:00–22:00 daily. Fuel policy: full to full.

Other desks at Palma de Mallorca Airport

Ranked by Counterwise Score. Compare all 21 desks side by side