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Counterwise

No. 4 of 21 at PMI

Enterprise

at Palma de Mallorca Airport

ShuttleNo credit card needed
Counterwise Score 6.2 out of 10, rated Mixed.High consensusCheck prices ↓

At a glance

  • Enterprise at Palma de Mallorca Airport is ranked No. 4 of 21 car rental desks at the airport, with a Counterwise Score of 6.2/10 (Mixed).
  • The Enterprise desk is off-site, reached by shuttle from Palma de Mallorca Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the typical deposit is €200.
  • Fuel policy: same to same. Opening hours: Mon 07:00–19:00; Tue–Fri 08:00–18:00; Sat–Sun 09:00–17:00.
  • Main red flag from travellers: Many recent reviews report arriving with a paid, confirmed booking and being told no car was available or that the car had been given to someone else after a delay; this appears in most of the newest text reviews (early November 2026) and in a cluster since mid-August. Several travellers were left without alternatives late at night, and some mention a fleet-supply problem and slow refunds..

Based on 262 reviews analysed · Last updated · How scores work

The short version

Based on 264 retained Google reviews (36 excluded, mainly staff-praise), most customers report clean, often upgraded cars, quick shuttles and fast deposit release. However, about 1 in 7 useful reviews, including most of the newest ones, report a confirmed or prepaid booking with no car available, refusals over cards or documents, or costly substitutions. Web sources are mostly undated or generic and broadly positive, so the recent availability problems rest mainly on reviews.

AI-assisted summary of 262 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed7.2/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 30 reports · high confidence.

Counter upselling(20% of score)

Mixed6.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 22 reports · medium confidence.

Booking honoured(20% of score)

Poor4.2/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 55 reports · high confidence.

Queue time(15% of score)

Mixed6.8/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Great8.2/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 6.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.3 · counts 30%
  • 38 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, other reasons). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (145 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews report arriving with a paid, confirmed booking and being told no car was available or that the car had been given to someone else after a delay; this appears in most of the newest text reviews (early November 2026) and in a cluster since mid-August. Several travellers were left without alternatives late at night, and some mention a fleet-supply problem and slow refunds.trustpilot.com
  • Repeated reports of refused rentals or changed deposit terms over payment cards and documents: Revolut and app-based cards, a physical card requirement for some categories, and proof-of-address demands not made clear at booking. A deposit of 500 EUR or more is also mentioned.trustpilot.com
  • The off-site shuttle point is hard to find for a noticeable minority: no Enterprise signage in the terminal, waits of 30 minutes or more in the heat, and the last shuttle reportedly leaving before the office closes. Others say the emailed directions were clear.
  • A handful of reviews report extra charges the traveller says were not agreed, such as an 80 EUR contract item after declining extras or a 50 EUR charge weeks after deposit release. Others report refunds still pending after weeks, and one consumer-site review mentions a 170 EUR mileage and upgrade charge.trustpilot.com
  • Several reviews describe firm pressure at the desk to buy extra cover, citing a very high excess or deposit for any damage; one traveller said they paid double for the car after declining.

Green flags (4)

  • Many reviews describe new, clean, well-equipped cars, and a good number mention free upgrades to a larger or better car.
  • Most travellers describe a quick shuttle, a handover in 10-15 minutes and a fast return, with clear emailed directions to the shuttle stop.
  • Deposit released fast in many recent reports (same day to about five days), and the return inspection is often described as quick and transparent.
  • Many reviewers say extra cover and upgrades were offered without pressure, and that the damage policy was explained clearly at the car.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hoursMon 07:00–19:00; Tue–Fri 08:00–18:00; Sat–Sun 09:00–17:00source
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200source
Fuel policySame to samesource
Shares the desk withAlamo, National

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 262 recent Google reviews of this desk, which we do not republish.

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Enterprise at other airports and stations

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Enterprise at Palma de Mallorca Airport: questions and answers

Is Enterprise at Palma de Mallorca Airport any good?

Enterprise at Palma de Mallorca Airport has a Counterwise Score of 6.2/10 (Mixed) and is ranked No. 4 of 21 desks at the airport. Main green flag: Many reviews describe new, clean, well-equipped cars, and a good number mention free upgrades to a larger or better car.. Main red flag: Many recent reviews report arriving with a paid, confirmed booking and being told no car was available or that the car had been given to someone else after a delay; this appears in most of the newest text reviews (early November 2026) and in a cluster since mid-August. Several travellers were left without alternatives late at night, and some mention a fleet-supply problem and slow refunds..

Do I need a credit card to rent from Enterprise at Palma de Mallorca Airport?

No. Enterprise at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Enterprise at Palma de Mallorca Airport?

The typical deposit at Enterprise at Palma de Mallorca Airport is €200. The lowest starting deposit at this airport is at Autos Mallorca (€0).

Where is the Enterprise desk at Palma de Mallorca Airport?

The Enterprise desk is off-site, reached by shuttle from Palma de Mallorca Airport (ride time not confirmed yet). It shares the counter with Alamo and National.

What are the opening hours of Enterprise at Palma de Mallorca Airport?

Enterprise at Palma de Mallorca Airport is open Mon 07:00–19:00; Tue–Fri 08:00–18:00; Sat–Sun 09:00–17:00. Fuel policy: same to same.

Other desks at Palma de Mallorca Airport

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