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Counterwise

No. 11 of 30 at HER

Avis

at Heraklion International Airport "Nikos Kazantzakis"

In terminal
Counterwise Score 6.5 out of 10, rated Mixed.Medium consensusCheck prices ↓

At a glance

  • Avis at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 11 of 30 car rental desks at the airport, with a Counterwise Score of 6.5/10 (Mixed).
  • The Avis desk is inside the terminal at Heraklion Airport.
  • A credit card in the main driver's name is required; the typical deposit is up to €100.
  • Fuel policy: full to full. Opening hours: 07:00–24:00 daily.
  • Main red flag from travellers: Several recent reviews say pre-existing damage was poorly recorded at pickup, so travellers had to rely on their own photos and videos; one reports a damage estimate days after return for a scratch the traveller could show was already there..

Based on 129 reviews analysed · Last updated · How scores work

The short version

Based on 77 written Google reviews kept after exclusions (plus about 52 star-only ratings), most travellers report quick service, clean newer cars and friendly staff at this shared Avis/Budget desk. A recurring minority reports poorly documented pre-existing damage, unexpected post-rental charges, cars that differ from the booking, and shuttle waits or confusing pickup and return points. Web evidence is mostly undated and mixed, so the picture is moderately positive with real variation between experiences.

AI-assisted summary of 129 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 22 reports · medium confidence.

Counter upselling(20% of score)

Mixed7.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 8 reports · medium confidence.

Booking honoured(20% of score)

Poor5.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 14 reports · medium confidence.

Queue time(15% of score)

Mixed7.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 25 reports · medium confidence.

Car condition(15% of score)

Mixed7.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 24 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 6.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.7 · counts 30%
  • 8 of 137 recent reviews excluded as unreliable (other locations, other reasons). How we clean reviews
  • Pulled 22% toward the airport average, because recent reviews are few (55 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (4)

  • Several recent reviews say pre-existing damage was poorly recorded at pickup, so travellers had to rely on their own photos and videos; one reports a damage estimate days after return for a scratch the traveller could show was already there.tripadvisor.co.nz
  • Several reviews from the past year report unexpected charges after return, including small fees of about €15-25 not explained at drop-off, an extra rental day for a late return, and one charge of over €500 for an allegedly missing part after an out-of-hours drop-off.
  • Several recent reviews report getting a different car from the one booked, or one lacking features that were important (for example CarPlay or Android Auto), and being offered only a lower class or a delay as a fix.
  • Cars are collected at a car park by shuttle. Several reviews report shuttle waits of about 30 minutes or more, a map pin that is wrong, and a hard-to-find return point with few signs.

Green flags (4)

  • Many recent reviews describe quick, uncomplicated pickup and return, often within minutes, including late-evening arrivals and a short shuttle.
  • Cars are frequently described as clean, newer and low-mileage, and several travellers received the model or category they booked.
  • Several recent reviews report no pressure to buy extra insurance, no surprise fees at return, and fuel holds refunded within days.
  • Staff are often described as friendly and helpful, including two reports of lost items being quickly returned before a flight.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–24:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositup to €100source
Fuel policyFull to fullsource
Shares the desk withBudget

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 129 recent Google reviews of this desk, which we do not republish.

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Avis at other airports and stations

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Avis at Heraklion Airport: questions and answers

Is Avis at Heraklion Airport any good?

Avis at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 6.5/10 (Mixed) and is ranked No. 11 of 30 desks at the airport. Main green flag: Many recent reviews describe quick, uncomplicated pickup and return, often within minutes, including late-evening arrivals and a short shuttle.. Main red flag: Several recent reviews say pre-existing damage was poorly recorded at pickup, so travellers had to rely on their own photos and videos; one reports a damage estimate days after return for a scratch the traveller could show was already there..

Do I need a credit card to rent from Avis at Heraklion Airport?

Yes. Avis at Heraklion International Airport "Nikos Kazantzakis" requires a credit card in the main driver's name for the deposit.

How much is the deposit at Avis at Heraklion Airport?

The typical deposit at Avis at Heraklion International Airport "Nikos Kazantzakis" is up to €100. The lowest starting deposit at this airport is at Rental Center Crete (€0).

Where is the Avis desk at Heraklion Airport?

The Avis desk is inside the terminal at Heraklion Airport. It shares the counter with Budget.

What are the opening hours of Avis at Heraklion Airport?

Avis at Heraklion International Airport "Nikos Kazantzakis" is open 07:00–24:00 daily. Fuel policy: full to full.

Other desks at Heraklion Airport

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