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Counterwise

No. 30 of 30 at HER

ABBYCAR

at Heraklion International Airport "Nikos Kazantzakis"

Shuttle
Counterwise Score 3.4 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • ABBYCAR at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 30 of 30 car rental desks at the airport, with a Counterwise Score of 3.4/10 (Poor).
  • The ABBYCAR desk is off-site, reached by shuttle from Heraklion Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–21:59 daily.
  • Main red flag from travellers: Many recent reviews report charges of roughly €235 to €365 under an off-road clause enforced through GPS tracking, often after trips to a popular beach, and say it was not clearly explained at pickup. A few reviewers say they were warned clearly..

Based on 186 reviews analysed · Last updated · How scores work

The short version

Based on 186 Google reviews kept after exclusions (about 152 with text), this desk is highly polarised. Many travellers report smooth rentals with good cars at a low price, but recent reviews also repeatedly report off-road GPS penalties, extra cover charged at the counter after card refusals, long off-site shuttle waits, and slow deposit refunds. Web evidence is mostly undated or old and of limited weight.

AI-assisted summary of 186 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 30 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 28 reports · high confidence.

Queue time(15% of score)

Poor3.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · high confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 45 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 2.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.4 · counts 30%
  • 2 of 188 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 12% toward the airport average, because recent reviews are few (113 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (4)

  • Many recent reviews report charges of roughly €235 to €365 under an off-road clause enforced through GPS tracking, often after trips to a popular beach, and say it was not clearly explained at pickup. A few reviewers say they were warned clearly.
  • Pickup is off-site and hard to find. Many reviewers found an unmanned booth with a phone number and waited 30 minutes to 2 hours or more for the shuttle, sometimes with unanswered calls.abbycar.comdiscovercars.com
  • Reports of deposit refunds delayed by weeks or months, or not received, plus several disputed scratch or damage charges of about €400 to €500, mostly in the past year.
  • Some recent reviewers say the booked car was given away after a late arrival, a replacement or larger vehicle was not provided as booked, or the reservation could not be found. Some were asked for €90 to €150 extra.

Green flags (3)

  • Many recent reviewers describe newish, clean, fuel-efficient cars, and some report free upgrades.
  • Several reviewers say that buying the desk's own full cover, or booking directly, meant no card hold and a low overall price (about €80 to €100 mentioned).
  • Several recent reviewers describe quick, uncomplicated returns, with the shuttle to departures ready within minutes.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–21:59 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 186 recent Google reviews of this desk, which we do not republish.

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ABBYCAR at Heraklion Airport: questions and answers

Is ABBYCAR at Heraklion Airport any good?

ABBYCAR at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 3.4/10 (Poor) and is ranked No. 30 of 30 desks at the airport. Main green flag: Many recent reviewers describe newish, clean, fuel-efficient cars, and some report free upgrades.. Main red flag: Many recent reviews report charges of roughly €235 to €365 under an off-road clause enforced through GPS tracking, often after trips to a popular beach, and say it was not clearly explained at pickup. A few reviewers say they were warned clearly..

Do I need a credit card to rent from ABBYCAR at Heraklion Airport?

Yes. ABBYCAR at Heraklion International Airport "Nikos Kazantzakis" requires a credit card in the main driver's name for the deposit.

How much is the deposit at ABBYCAR at Heraklion Airport?

The deposit amount at ABBYCAR at Heraklion International Airport "Nikos Kazantzakis" is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Rental Center Crete (€0).

Where is the ABBYCAR desk at Heraklion Airport?

The ABBYCAR desk is off-site, reached by shuttle from Heraklion Airport (ride time not confirmed yet).

What are the opening hours of ABBYCAR at Heraklion Airport?

ABBYCAR at Heraklion International Airport "Nikos Kazantzakis" is open 08:00–21:59 daily. Fuel policy: same to same.

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