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Counterwise

No. 26 of 30 at HER

Idea Mobility

at Heraklion International Airport "Nikos Kazantzakis"

Shuttle
Counterwise Score 4.4 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Idea Mobility at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 26 of 30 car rental desks at the airport, with a Counterwise Score of 4.4/10 (Poor).
  • The Idea Mobility desk is off-site, reached by shuttle from Heraklion Airport (ride time not confirmed yet).
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–23:00 daily.
  • Main red flag from travellers: Many recent reviews report the car being refused or the booking cancelled at the counter over card rules (debit, digital, Amex, or card not in the main driver's name) or after a flight delay, forcing a costlier rental elsewhere or a high-priced cover purchase. Several say these rules were not clear on the booking site..

Based on 145 reviews analysed · Last updated · How scores work

The short version

Based on 145 kept Google reviews (about 119 with usable text) from the last 17 months, experiences split sharply: travellers with a physical credit card in the main driver's name often report new cars, fast shuttles and quick deposit refunds. A large cluster of recent reviews, however, reports refusals at the counter over card, licence-date or late-arrival rules, plus pressure to buy the desk's own insurance and rude service. Web evidence is thin, mostly undated aggregator pages, so it adds little beyond the reviews.

AI-assisted summary of 145 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 30 reports · medium confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 45 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 28 reports · medium confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 32 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 2.5 · counts 30%
  • 5 of 150 recent reviews excluded as unreliable (other locations, duplicates). How we clean reviews
  • Pulled 14% toward the airport average, because recent reviews are few (89 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews report the car being refused or the booking cancelled at the counter over card rules (debit, digital, Amex, or card not in the main driver's name) or after a flight delay, forcing a costlier rental elsewhere or a high-priced cover purchase. Several say these rules were not clear on the booking site.
  • Repeated reports of pressure at the desk to buy the desk's own insurance (roughly 120 to 400 EUR), often presented as the way to avoid the deposit or card problem, even when cover was already bought through a broker.
  • Several recent reviews report that a driving licence issued less than 12 months earlier was refused or only accepted with proof of the previous licence; this condition is easy to miss before travel.
  • A large share of recent negative reviews describe counter staff as rude, inflexible or unwilling to look for alternatives when a problem arises.
  • The deposit (reviewers cite about 900 to 1,900 EUR) is taken as an actual charge rather than a card hold, which may bring foreign-exchange fees and temporary overdrafts, though most say it was refunded.

Green flags (5)

  • Many reviewers received new or near-new, clean cars with low mileage, often a Toyota Corolla, as booked or even upgraded.
  • Deposits were reportedly refunded within about 1 to 5 days of return, usually with a receipt, with no disputed charges.
  • Several reviewers describe a waiting shuttle, a friendly driver, handover in about 5 to 10 minutes and a return in 3 to 20 minutes.
  • Some customers report pre-existing damage being documented on the contract and being encouraged to take photos before driving off.
  • A few recent reviews report no pushy add-ons at pickup and no surprise charges at return.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–23:00 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withYours Car Rental, Global Rent a Car

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 145 recent Google reviews of this desk, which we do not republish.

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Idea Mobility at Heraklion Airport: questions and answers

Is Idea Mobility at Heraklion Airport any good?

Idea Mobility at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 4.4/10 (Poor) and is ranked No. 26 of 30 desks at the airport. Main green flag: Many reviewers received new or near-new, clean cars with low mileage, often a Toyota Corolla, as booked or even upgraded.. Main red flag: Many recent reviews report the car being refused or the booking cancelled at the counter over card rules (debit, digital, Amex, or card not in the main driver's name) or after a flight delay, forcing a costlier rental elsewhere or a high-priced cover purchase. Several say these rules were not clear on the booking site..

Do I need a credit card to rent from Idea Mobility at Heraklion Airport?

Not confirmed yet. We have not yet confirmed whether Idea Mobility at Heraklion International Airport "Nikos Kazantzakis" accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Idea Mobility at Heraklion Airport?

The deposit amount at Idea Mobility at Heraklion International Airport "Nikos Kazantzakis" is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Rental Center Crete (€0).

Where is the Idea Mobility desk at Heraklion Airport?

The Idea Mobility desk is off-site, reached by shuttle from Heraklion Airport (ride time not confirmed yet). It shares the counter with Yours Car Rental and Global Rent a Car.

What are the opening hours of Idea Mobility at Heraklion Airport?

Idea Mobility at Heraklion International Airport "Nikos Kazantzakis" is open 08:00–23:00 daily. Fuel policy: same to same.

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