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Counterwise

No. 21 of 30 at HER

Carwiz

at Heraklion International Airport "Nikos Kazantzakis"

Shuttle 2 min
Counterwise Score 5.1 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Carwiz at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 21 of 30 car rental desks at the airport, with a Counterwise Score of 5.1/10 (Poor).
  • The Carwiz desk is off-site: the shuttle from Heraklion Airport takes about 2 minutes.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–22:00 daily.
  • Main red flag from travellers: About 13 reviews from the last 12 months report that cards labelled debit, mobile-wallet cards or credit cards in a second driver's name were refused for the deposit. Reviewers say they then had to pay roughly €250-430 extra for the desk's own cover, or lost the booking, even when they had prepaid through a broker..

Based on 295 reviews analysed · Last updated · How scores work

The short version

Based on 295 Google reviews after exclusions (about 221 with text), feedback is strongly polarised. Many travellers report fast, friendly, cheap rentals with prompt deposit release. A substantial minority report being refused the car or pushed into €250-430 extra cover over card rules or late arrival, and some describe ageing cars with mechanical faults. Web evidence is thin and mostly undated, so check the credit-card requirement and pickup-time rules before booking.

AI-assisted summary of 295 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor5.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 30 reports · medium confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 45 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 45 reports · high confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 35 reports · medium confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 65 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.2 · counts 30%
  • 5 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, duplicates). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (162 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • About 13 reviews from the last 12 months report that cards labelled debit, mobile-wallet cards or credit cards in a second driver's name were refused for the deposit. Reviewers say they then had to pay roughly €250-430 extra for the desk's own cover, or lost the booking, even when they had prepaid through a broker.easyterra.comcarwiz.gr
  • Several recent reviews describe prepaid reservations being treated as cancelled, or the car given to someone else, after a flight delay of roughly 1.5 to 6 hours. Reported outcomes are no car and no refund, plus alternative transport costs.
  • About a dozen recent reviews report mechanical or safety problems: worn brake pads, engine warning lights, defective lights, missing spare tyre or tyre problems, and cars with 100,000+ km. Some say the replacement car or help came with extra cost or little support.
  • Several recent reviews report charges they dispute: scratches they say were pre-existing, repair or assistance costs for tyre problems, and a small scratch billed at about €290. One reviewer says a €250 refund had not arrived after two weeks.
  • Around a dozen recent reviews, mostly negative ones, describe counter staff as curt or unhelpful when problems arose, often alongside a card or late-arrival dispute.

Green flags (5)

  • A large share of recent reviews describe quick, friendly pickup and return. They report a free shuttle from the airport bus stop in roughly 2-10 minutes, and handovers or returns often finished within about 5-10 minutes.qeeq.com
  • About 8 reviews from the last 12 months report the card deposit (typically €500-1,200) released immediately or within days of return, with no deductions.
  • Low prices and good value for money are mentioned in roughly 15 reviews, including multi-day rentals at budget rates.
  • About 6 reviewers with cover already booked elsewhere say the desk did not push extra insurance, and some say it explained options clearly.
  • Several recent reviewers report a free upgrade or a better car than the one booked, for example when the booked car was dirty or unavailable.

Practical facts

LocationOff-site, shuttle about 2 minsource
Opening hours08:00–22:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withLets Drive

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 295 recent Google reviews of this desk, which we do not republish.

Before you go

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Carwiz at other airports and stations

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Carwiz at Heraklion Airport: questions and answers

Is Carwiz at Heraklion Airport any good?

Carwiz at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 5.1/10 (Poor) and is ranked No. 21 of 30 desks at the airport. Main green flag: A large share of recent reviews describe quick, friendly pickup and return. They report a free shuttle from the airport bus stop in roughly 2-10 minutes, and handovers or returns often finished within about 5-10 minutes.. Main red flag: About 13 reviews from the last 12 months report that cards labelled debit, mobile-wallet cards or credit cards in a second driver's name were refused for the deposit. Reviewers say they then had to pay roughly €250-430 extra for the desk's own cover, or lost the booking, even when they had prepaid through a broker..

Do I need a credit card to rent from Carwiz at Heraklion Airport?

Yes. Carwiz at Heraklion International Airport "Nikos Kazantzakis" requires a credit card in the main driver's name for the deposit.

How much is the deposit at Carwiz at Heraklion Airport?

The deposit amount at Carwiz at Heraklion International Airport "Nikos Kazantzakis" is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Rental Center Crete (€0).

Where is the Carwiz desk at Heraklion Airport?

The Carwiz desk is off-site: the shuttle from Heraklion Airport takes about 2 minutes. It shares the counter with Lets Drive.

What are the opening hours of Carwiz at Heraklion Airport?

Carwiz at Heraklion International Airport "Nikos Kazantzakis" is open 08:00–22:00 daily. Fuel policy: full to full.

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