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Yours Car Rental

Name: Yours Car Rental at Heraklion International Airport "Nikos Kazantzakis": Counterwise rating
Item: Yours Car Rental (Heraklion International Airport "Nikos Kazantzakis")
Rating: 7
Author: Counterwise

at Heraklion International Airport "Nikos Kazantzakis"

Shuttle

Medium consensus Check prices ↓

At a glance

Yours Car Rental at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 5 of 30 car rental desks at the airport, with a Counterwise Score of 7.0/10 (Mixed).
The Yours Car Rental desk is off-site, reached by shuttle from Heraklion Airport (ride time not confirmed yet).
A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
Fuel policy: same to same. Opening hours: 08:00–23:00 daily.
Main red flag from travellers: Strict card rule: a physical credit card in the driver's own name is needed. Many recent reviews describe debit, virtual, Maestro or other-name cards refused, with the desk's own extra cover (about €100-500) offered as the only way to rent, or the booking lost..

Based on 297 reviews analysed · Last updated 13 November 2026 · How scores work

The short version

Based on about 229 kept Google reviews with text (plus around 68 star-only ratings), this off-site shuttle desk is mostly rated as fast, friendly and good-value, with newer cars and quick deposit refunds. The recurring problems are strict credit-card rules that lead to refused rentals or pressure to buy the desk's own cover, a few reports of disputed damage charges, a late-arrival fee, and a hard-to-find shuttle stop. Web evidence is mostly undated aggregator pages and brand-level reviews, so it adds little independent confirmation.

AI-assisted summary of 297 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 35 reports · high confidence.

Counter upselling(20% of score)

Mixed6.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 22 reports · medium confidence.

Booking honoured(20% of score)

Poor5.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Mixed7.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · high confidence.

Car condition(15% of score)

Mixed7.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 75 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 6.4 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 8.6 · counts 30%
3 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
Pulled 7% toward the airport average, because recent reviews are few (207 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

Strict card rule: a physical credit card in the driver's own name is needed. Many recent reviews describe debit, virtual, Maestro or other-name cards refused, with the desk's own extra cover (about €100-500) offered as the only way to rent, or the booking lost.heraklionairporther.com rental24.co.uk
Several recent reviews report charges of roughly €520-600 for scratches or dents that the customers say were already on the car or were minor. Some avoided or reversed the claim only because they had their own dated photos.
A fee of about €49.60 for arriving after 22:00 is reported by several travellers with delayed flights. Some say it was not clear at booking and conflicts with the advertised closing time.
Many reviews say the shuttle pick-up point outside arrivals is hard to find, with little guidance until after calling. A few report waits of 30-40 minutes or a missed shuttle at return.
Several recent reviews report getting a smaller or lower-spec car than booked (for example a C3 instead of a T-Cross or T-Roc, or a manual instead of an automatic), usually with no price reduction.

Green flags (5)

Many reviews describe fast handover and return and a free shuttle, often with check-in in a few minutes.
Many reviews describe new or low-mileage, clean cars in good condition.
Deposits are reported as refunded promptly, usually within 1-7 days, by about 16 reviewers who had a valid credit card.
Several reviewers report no pressure to buy extra insurance at the counter.
Pre-existing damage is reported as documented in detail with photos and a report emailed at pickup, and some reviewers were invited to take their own photos.

Practical facts

Location	Off-site, by shuttle (ride time not confirmed yet)source
Opening hours	08:00–23:00 dailysource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	Not confirmed yet
Fuel policy	Same to samesource
Shares the desk with	Idea Mobility, Global Rent a Car

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 297 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with enough available credit for the deposit (amount not confirmed yet).
Allow extra time for the shuttle ride and the wait (ride time not confirmed yet).
Check the closing time (08:00–23:00 daily). If your flight lands late, call the desk: some wait, others close on time.
Same-to-same fuel: photograph the gauge at pickup and at return.

Yours Car Rental at Heraklion Airport: questions and answers

Is Yours Car Rental at Heraklion Airport any good?

Yours Car Rental at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 7.0/10 (Mixed) and is ranked No. 5 of 30 desks at the airport. Main green flag: Many reviews describe fast handover and return and a free shuttle, often with check-in in a few minutes.. Main red flag: Strict card rule: a physical credit card in the driver's own name is needed. Many recent reviews describe debit, virtual, Maestro or other-name cards refused, with the desk's own extra cover (about €100-500) offered as the only way to rent, or the booking lost..

Do I need a credit card to rent from Yours Car Rental at Heraklion Airport?

Yes. Yours Car Rental at Heraklion International Airport "Nikos Kazantzakis" requires a credit card in the main driver's name for the deposit.

How much is the deposit at Yours Car Rental at Heraklion Airport?

The deposit amount at Yours Car Rental at Heraklion International Airport "Nikos Kazantzakis" is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Rental Center Crete (€0).

Where is the Yours Car Rental desk at Heraklion Airport?

The Yours Car Rental desk is off-site, reached by shuttle from Heraklion Airport (ride time not confirmed yet). It shares the counter with Idea Mobility and Global Rent a Car.

What are the opening hours of Yours Car Rental at Heraklion Airport?

Yours Car Rental at Heraklion International Airport "Nikos Kazantzakis" is open 08:00–23:00 daily. Fuel policy: same to same.

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