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Counterwise

No. 9 of 30 at HER

Autocandia

at Heraklion International Airport "Nikos Kazantzakis"

Short walk
Counterwise Score 6.6 out of 10, rated Mixed.High consensusCheck prices ↓

At a glance

  • Autocandia at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 9 of 30 car rental desks at the airport, with a Counterwise Score of 6.6/10 (Mixed).
  • The Autocandia desk is in a nearby car park or building, a short walk from the terminal at Heraklion Airport (walking time not confirmed yet).
  • A credit card in the main driver's name is required; the typical deposit is up to €700.
  • Fuel policy: same to same. Opening hours: 07:30–21:00 daily.
  • Main red flag from travellers: Four similar reviews from Jul-Aug 2026 report charges for underbody damage the customers say they were not responsible for and that was not on the pickup check-in sheet..

Based on 139 reviews analysed · Last updated · How scores work

The short version

Based on 139 Google reviews after one exclusion (about 116 with usable text), most travellers report quick, friendly handovers, no insurance pressure and generally good cars. Weak points are a cluster of summer 2026 complaints about damage charges, 30 euro out-of-hours fees, and a variable fleet age. Web evidence is mostly undated aggregator pages and is broadly positive, so it adds little certainty.

AI-assisted summary of 139 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor5.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 22 reports · medium confidence.

Counter upselling(20% of score)

Great8.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 9 reports · medium confidence.

Booking honoured(20% of score)

Poor5.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 22 reports · medium confidence.

Queue time(15% of score)

Mixed7.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 28 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 45 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 6.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.3 · counts 30%
  • 1 of 140 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
  • Pulled 18% toward the airport average, because recent reviews are few (67 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (3)

  • Four similar reviews from Jul-Aug 2026 report charges for underbody damage the customers say they were not responsible for and that was not on the pickup check-in sheet.
  • Several reviewers from Jun-Sep 2026 report a 30 euro surcharge for picking up or returning the car outside the booked or opening time, including an early-morning return and a late or early flight arrival.
  • Several 2026 reviews describe older or worn cars, including warning lights, a smell problem, a replacement car and repeated breakdowns, though most reviews rate the fleet as good.

Green flags (4)

  • Around 30 reviews from the last two years describe a quick, friendly pickup and return, often in 10-20 minutes and with the booked car category.
  • Several reviewers, including some from 2025-2026, say they were not pressured into extra insurance or upgrades and that the options were explained clearly.
  • Breakdowns and flat tyres are reported as handled quickly, with a replacement car or tyre change arriving within about 1.5 hours or less.trustpilot.com
  • Where deposit refund timing is mentioned, most reviewers report same-day to a few working days, though two recent reviewers found it slower.

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours07:30–21:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositup to €700source
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 139 recent Google reviews of this desk, which we do not republish.

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Autocandia at Heraklion Airport: questions and answers

Is Autocandia at Heraklion Airport any good?

Autocandia at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 6.6/10 (Mixed) and is ranked No. 9 of 30 desks at the airport. Main green flag: Around 30 reviews from the last two years describe a quick, friendly pickup and return, often in 10-20 minutes and with the booked car category.. Main red flag: Four similar reviews from Jul-Aug 2026 report charges for underbody damage the customers say they were not responsible for and that was not on the pickup check-in sheet..

Do I need a credit card to rent from Autocandia at Heraklion Airport?

Yes. Autocandia at Heraklion International Airport "Nikos Kazantzakis" requires a credit card in the main driver's name for the deposit.

How much is the deposit at Autocandia at Heraklion Airport?

The typical deposit at Autocandia at Heraklion International Airport "Nikos Kazantzakis" is up to €700. The lowest starting deposit at this airport is at Rental Center Crete (€0).

Where is the Autocandia desk at Heraklion Airport?

The Autocandia desk is in a nearby car park or building, a short walk from the terminal at Heraklion Airport (walking time not confirmed yet).

What are the opening hours of Autocandia at Heraklion Airport?

Autocandia at Heraklion International Airport "Nikos Kazantzakis" is open 07:30–21:00 daily. Fuel policy: same to same.

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