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Counterwise

No. 16 of 30 at HER

EXER Rent a Car

at Heraklion International Airport "Nikos Kazantzakis"

Short walk
Counterwise Score 5.7 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • EXER Rent a Car at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 16 of 30 car rental desks at the airport, with a Counterwise Score of 5.7/10 (Poor).
  • The EXER Rent a Car desk is in a nearby car park or building, a short walk from the terminal at Heraklion Airport (walking time not confirmed yet).
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 07:00–22:00 daily.
  • Main red flag from travellers: About 30 recent reviews describe being refused the booked car or charged an extra 90-350 EUR, or told to buy extra cover, because a debit, prepaid, non-'credit' or non-driver-name card was not accepted for the deposit; many had prepaid via brokers, and Trustpilot shows similar reports..

Based on 299 reviews analysed · Last updated · How scores work

The short version

Based on about 234 recent Google reviews of this desk (one excluded), most describe a cheap, quick handover close to the terminal with photo-documented checks and prompt deposit release. However, roughly one in eight reviews report a surcharge of about 90-350 EUR or forced extra cover at the counter when the card was not accepted, and roadside-assistance upselling, delay-related cancellations and some disputed scratch charges recur through to November 2026. Web evidence is mostly undated aggregator pages, with recent Trustpilot content consistent with the card complaints.

AI-assisted summary of 299 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 28 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 50 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 60 reports · high confidence.

Queue time(15% of score)

Mixed7.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 32 reports · medium confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 55 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.2 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.8 · counts 30%
  • 1 of 300 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (201 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • About 30 recent reviews describe being refused the booked car or charged an extra 90-350 EUR, or told to buy extra cover, because a debit, prepaid, non-'credit' or non-driver-name card was not accepted for the deposit; many had prepaid via brokers, and Trustpilot shows similar reports.trustpilot.comie.trustpilot.com
  • Roughly 14 recent reviews report being pushed to buy a roadside-assistance add-on (about 40-110 EUR), with a warning of 5 EUR per km towing outside the local area, sometimes even when broker cover was said to include assistance.
  • Several reviews from August to October 2026 say reservations were cancelled or the car reassigned after a delayed flight, even after the desk was informed, with a replacement offered at a much higher price (about 150-400 EUR extra).
  • Around 7 recent reviews report disputed post-return charges for minor scratches or fees (roughly 217-655 EUR), pressure during the return inspection, or complaints that the paperwork was hard to follow.
  • A number of recent reviews describe older, heavily scratched or tired cars and a lower category than booked (about 14 reports), though many other reviews describe new, clean cars.

Green flags (5)

  • Pickup and return are often described as quick, with little or no wait, and the office is a short walk across the road from the terminal.qeeq.com
  • The deposit is released the same or next day in many reports, and condition photos are taken at pickup and return and emailed to the customer.
  • Many travellers report clean, new or low-mileage cars and often rate the low base price as good value.
  • Late-night and early-morning handovers (with a reported 40 EUR out-of-hours fee) and delayed arrivals were accommodated smoothly in several reviews.
  • A minority of recent reviews explicitly say they faced no pressure to buy extra cover and no extra charges on return.

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours07:00–22:00 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 299 recent Google reviews of this desk, which we do not republish.

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EXER Rent a Car at Heraklion Airport: questions and answers

Is EXER Rent a Car at Heraklion Airport any good?

EXER Rent a Car at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 5.7/10 (Poor) and is ranked No. 16 of 30 desks at the airport. Main green flag: Pickup and return are often described as quick, with little or no wait, and the office is a short walk across the road from the terminal.. Main red flag: About 30 recent reviews describe being refused the booked car or charged an extra 90-350 EUR, or told to buy extra cover, because a debit, prepaid, non-'credit' or non-driver-name card was not accepted for the deposit; many had prepaid via brokers, and Trustpilot shows similar reports..

Do I need a credit card to rent from EXER Rent a Car at Heraklion Airport?

Not confirmed yet. We have not yet confirmed whether EXER Rent a Car at Heraklion International Airport "Nikos Kazantzakis" accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at EXER Rent a Car at Heraklion Airport?

The deposit amount at EXER Rent a Car at Heraklion International Airport "Nikos Kazantzakis" is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Rental Center Crete (€0).

Where is the EXER Rent a Car desk at Heraklion Airport?

The EXER Rent a Car desk is in a nearby car park or building, a short walk from the terminal at Heraklion Airport (walking time not confirmed yet).

What are the opening hours of EXER Rent a Car at Heraklion Airport?

EXER Rent a Car at Heraklion International Airport "Nikos Kazantzakis" is open 07:00–22:00 daily. Fuel policy: same to same.

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