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Counterwise

No. 27 of 30 at HER

Alma Car Hire

at Heraklion International Airport "Nikos Kazantzakis"

Short walk
Counterwise Score 4.2 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Alma Car Hire at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 27 of 30 car rental desks at the airport, with a Counterwise Score of 4.2/10 (Poor).
  • The Alma Car Hire desk is in a nearby car park or building, a short walk from the terminal at Heraklion Airport (walking time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 07:30–21:30 daily.
  • Main red flag from travellers: Many reviews, about 10 of them from the last 12 months, report charges of roughly 150 to 650 euro for small or underside scratches and chips that travellers say were already present or barely visible. Several describe the inspector going straight to the spot..

Based on 118 reviews analysed · Last updated · How scores work

The short version

Based on about 109 relevant Google reviews with text, after removing 18 off-location or duplicate ones, this desk gets mixed feedback. Handovers are often quick, friendly and a short walk from the terminal, but cars are often old and worn, and many travellers dispute charges for small scratches or report not getting the booked car class. Web evidence is mostly undated and mixed, so photograph and film the whole car including the underside at pick-up.

AI-assisted summary of 118 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 58 reports · high confidence.

Counter upselling(20% of score)

Mixed6.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 8 reports · medium confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Mixed7.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 26 reports · high confidence.

Car condition(15% of score)

Poor4.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 60 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.8 · counts 30%
  • 18 of 136 recent reviews excluded as unreliable (other locations, duplicates). How we clean reviews
  • Pulled 21% toward the airport average, because recent reviews are few (56 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (4)

  • Many reviews, about 10 of them from the last 12 months, report charges of roughly 150 to 650 euro for small or underside scratches and chips that travellers say were already present or barely visible. Several describe the inspector going straight to the spot.
  • Cars are frequently described as very old, dirty, smelly or heavily dented, with warning lights or breakdowns also reported. Recent reviews from the last 6 months still include several such reports.
  • Several reviews report not receiving the booked car class, or the booking being refused or cancelled. Others report new fees at the counter such as out-of-hours or early drop-off charges, and some travellers had to find another supplier.
  • Some reviews describe pressure at the return desk, such as being offered back the deposit only after a cash payment or being asked to sign off on charges shortly before a flight.

Green flags (5)

  • Pick-up and return are described as quick and uncomplicated in about 20 reviews, often within a few minutes, with friendly staff mentioned repeatedly.
  • Several recent reviewers report the card hold released within 1 to 3 days after return, with no disputed charges.
  • The desk is reported as a short walk of 2 to 5 minutes from the terminal, in line with a listing that places it just across the road from the arrivals exit.m.qeeq.com
  • After tyre or mechanical problems, several travellers received a replacement car quickly and without argument.
  • Several reviewers consider the low price fair for a basic, older car and would rent again.

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours07:30–21:30 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 118 recent Google reviews of this desk, which we do not republish.

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Alma Car Hire at Heraklion Airport: questions and answers

Is Alma Car Hire at Heraklion Airport any good?

Alma Car Hire at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 4.2/10 (Poor) and is ranked No. 27 of 30 desks at the airport. Main green flag: Pick-up and return are described as quick and uncomplicated in about 20 reviews, often within a few minutes, with friendly staff mentioned repeatedly.. Main red flag: Many reviews, about 10 of them from the last 12 months, report charges of roughly 150 to 650 euro for small or underside scratches and chips that travellers say were already present or barely visible. Several describe the inspector going straight to the spot..

Do I need a credit card to rent from Alma Car Hire at Heraklion Airport?

Yes. Alma Car Hire at Heraklion International Airport "Nikos Kazantzakis" requires a credit card in the main driver's name for the deposit.

How much is the deposit at Alma Car Hire at Heraklion Airport?

The deposit amount at Alma Car Hire at Heraklion International Airport "Nikos Kazantzakis" is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Rental Center Crete (€0).

Where is the Alma Car Hire desk at Heraklion Airport?

The Alma Car Hire desk is in a nearby car park or building, a short walk from the terminal at Heraklion Airport (walking time not confirmed yet).

What are the opening hours of Alma Car Hire at Heraklion Airport?

Alma Car Hire at Heraklion International Airport "Nikos Kazantzakis" is open 07:30–21:30 daily. Fuel policy: same to same.

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