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Counterwise

No. 10 of 30 at HER

Enterprise

at Heraklion International Airport "Nikos Kazantzakis"

In terminalNo credit card needed
Counterwise Score 6.5 out of 10, rated Mixed.High consensusCheck prices ↓

At a glance

  • Enterprise at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 10 of 30 car rental desks at the airport, with a Counterwise Score of 6.5/10 (Mixed).
  • The Enterprise desk is inside the terminal at Heraklion Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €290–€1,000.
  • Fuel policy: same to same. Opening hours: 07:30–23:00 daily.
  • Main red flag from travellers: Several recent reviews (5 since July 2026) report charges for scratches or small damage after return, some saying the marks were already on the car or that they had bought full cover; one also reports a deposit still unreturned three months later and another a processing fee despite full cover..

Based on 137 reviews analysed · Last updated · How scores work

The short version

Based on 137 Google reviews after excluding 5 (about 105 with useful text), this desk is mostly praised for fast, easy pickup and return and generally good cars. However, a cluster of recent reviews (July-October 2026) report disputed damage charges, and some mention extra insurance being pushed or dirty cars. Web evidence is mostly undated listing and aggregator pages, so it adds little independent confirmation.

AI-assisted summary of 137 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 26 reports · high confidence.

Counter upselling(20% of score)

Mixed6.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 11 reports · medium confidence.

Booking honoured(20% of score)

Mixed7.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 16 reports · medium confidence.

Queue time(15% of score)

Great8.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 28 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 34 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 6.4 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.3 · counts 30%
  • 5 of 142 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 18% toward the airport average, because recent reviews are few (67 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (3)

  • Several recent reviews (5 since July 2026) report charges for scratches or small damage after return, some saying the marks were already on the car or that they had bought full cover; one also reports a deposit still unreturned three months later and another a processing fee despite full cover.
  • A few reviews over the past year describe extra insurance being offered repeatedly at the counter or pushed as necessary, including one account of an aggressive exchange after declining; others report no pressure at all.
  • Three reviews from the last three months describe dirty or not well-maintained cars at pickup.

Green flags (4)

  • Pickup and return are described as quick in many reviews, often 5-15 minutes in total, with the desk inside the arrivals hall.
  • Several reviews describe a walk-around at pickup with existing scratches recorded on a tablet or sheet and a protocol emailed afterwards.
  • Several reviews report the card hold being released within a day or two of return, or the deposit coming back quickly.
  • Many reviews describe new or nearly new, clean cars, and some report receiving the booked model or a larger car.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:30–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€290–€1,000source
Fuel policySame to samesource
Shares the desk withAlamo, National

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 137 recent Google reviews of this desk, which we do not republish.

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Enterprise at other airports and stations

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Enterprise at Heraklion Airport: questions and answers

Is Enterprise at Heraklion Airport any good?

Enterprise at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 6.5/10 (Mixed) and is ranked No. 10 of 30 desks at the airport. Main green flag: Pickup and return are described as quick in many reviews, often 5-15 minutes in total, with the desk inside the arrivals hall.. Main red flag: Several recent reviews (5 since July 2026) report charges for scratches or small damage after return, some saying the marks were already on the car or that they had bought full cover; one also reports a deposit still unreturned three months later and another a processing fee despite full cover..

Do I need a credit card to rent from Enterprise at Heraklion Airport?

No. Enterprise at Heraklion International Airport "Nikos Kazantzakis" does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Enterprise at Heraklion Airport?

The typical deposit at Enterprise at Heraklion International Airport "Nikos Kazantzakis" is €290–€1,000. The lowest starting deposit at this airport is at Rental Center Crete (€0).

Where is the Enterprise desk at Heraklion Airport?

The Enterprise desk is inside the terminal at Heraklion Airport. It shares the counter with Alamo and National.

What are the opening hours of Enterprise at Heraklion Airport?

Enterprise at Heraklion International Airport "Nikos Kazantzakis" is open 07:30–23:00 daily. Fuel policy: same to same.

Other desks at Heraklion Airport

Ranked by Counterwise Score. Compare all 30 desks side by side