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Counterwise

No. 29 of 30 at HER

Surprice

at Heraklion International Airport "Nikos Kazantzakis"

Shuttle
Counterwise Score 3.6 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Surprice at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 29 of 30 car rental desks at the airport, with a Counterwise Score of 3.6/10 (Poor).
  • The Surprice desk is off-site, reached by shuttle from Heraklion Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 07:00–22:00 daily.
  • Main red flag from travellers: Many recent reviews say the desk pressed them into buying extra insurance costing hundreds of euros, often after saying a broker or prepaid full cover was not valid. Some say the amount was raised to two or three times the rental price..

Based on 297 reviews analysed · Last updated · How scores work

The short version

Based on about 250 recent Google reviews with text (after removing 3 unreliable ones), experiences split sharply. A large share, however, report being forced to buy costly extra insurance at the counter after card or broker-cover problems, plus old cars with some faults. Web evidence is thin, mostly undated and mixed.

AI-assisted summary of 297 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor5.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 38 reports · medium confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 135 reports · high confidence.

Booking honoured(20% of score)

Poor2.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 110 reports · high confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 42 reports · medium confidence.

Car condition(15% of score)

Poor4.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 100 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 2.2 · counts 30%
  • 3 of 300 recent reviews excluded as unreliable (solicited staff praise, broker-only disputes). How we clean reviews
  • Pulled 6% toward the airport average, because recent reviews are few (233 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (4)

  • Many recent reviews say the desk pressed them into buying extra insurance costing hundreds of euros, often after saying a broker or prepaid full cover was not valid. Some say the amount was raised to two or three times the rental price.discovercars.comvrooem.com
  • About 20 recent reviews report cars with high mileage and faults that raise safety concerns, such as weak headlights, low tyre pressure, warning lights, missing washer fluid, batteries failing and worn clutches.
  • Around 25 reviewers say the car given was a different, older or smaller model than the one booked or shown online.
  • Several summer and autumn reviewers report threats or attempts to charge about 100 EUR for sand or interior dirt at return, and a few report small fuel-level deductions. Some had the charge dropped after photographic proof.

Green flags (4)

  • About 20 recent reviewers say the card hold was released immediately or within a few days of return, often with a receipt.
  • Many reviewers describe quick handover and return (often under 5-10 minutes) and a short, friendly free shuttle between the airport and the office.
  • About 22 reviewers who arrived with a physical credit card in their own name say that declining extra insurance was accepted without pressure.
  • Many reviewers describe very low prices and say they found the older cars acceptable for the money.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–22:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 297 recent Google reviews of this desk, which we do not republish.

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Surprice at other airports and stations

Same brand, different counter. We rate each location on its own.

Surprice at Heraklion Airport: questions and answers

Is Surprice at Heraklion Airport any good?

Surprice at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 3.6/10 (Poor) and is ranked No. 29 of 30 desks at the airport. Main green flag: About 20 recent reviewers say the card hold was released immediately or within a few days of return, often with a receipt.. Main red flag: Many recent reviews say the desk pressed them into buying extra insurance costing hundreds of euros, often after saying a broker or prepaid full cover was not valid. Some say the amount was raised to two or three times the rental price..

Do I need a credit card to rent from Surprice at Heraklion Airport?

Yes. Surprice at Heraklion International Airport "Nikos Kazantzakis" requires a credit card in the main driver's name for the deposit.

How much is the deposit at Surprice at Heraklion Airport?

The deposit amount at Surprice at Heraklion International Airport "Nikos Kazantzakis" is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Rental Center Crete (€0).

Where is the Surprice desk at Heraklion Airport?

The Surprice desk is off-site, reached by shuttle from Heraklion Airport (ride time not confirmed yet).

What are the opening hours of Surprice at Heraklion Airport?

Surprice at Heraklion International Airport "Nikos Kazantzakis" is open 07:00–22:00 daily. Fuel policy: same to same.

Other desks at Heraklion Airport

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