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Counterwise

No. 13 of 30 at HER

Sixt

at Heraklion International Airport "Nikos Kazantzakis"

In terminal
Counterwise Score 6.3 out of 10, rated Mixed.Medium consensusCheck prices ↓

At a glance

  • Sixt at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 13 of 30 car rental desks at the airport, with a Counterwise Score of 6.3/10 (Mixed).
  • The Sixt desk is inside the terminal at Heraklion Airport.
  • The credit card rule is not confirmed yet; the typical deposit is €200–€800.
  • Fuel policy: full to full. Opening hours: 07:00–23:59 daily.
  • Main red flag from travellers: Many reviews, including several from the last 12 months, report disputed fuel-related holds or charges (about 40 to 120 euros), or deposits of 800 to 2000 euros still unreturned after several weeks..

Based on 287 reviews analysed · Last updated · How scores work

The short version

Based on about 150 informative Google reviews (after excluding 12 staff-praise reviews; many of the 300 are stars-only), this in-terminal Sixt desk is mostly rated very positively for quick, friendly service and often clean cars. A recurring minority report a lower car class than booked, fuel-related holds and charges, slow deposit refunds, worn cars and some late-night closures. Web evidence is mostly undated or generic and gives a mixed picture.

AI-assisted summary of 287 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 30 reports · high confidence.

Counter upselling(20% of score)

Poor5.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 15 reports · medium confidence.

Booking honoured(20% of score)

Poor4.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · high confidence.

Queue time(15% of score)

Great8.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 25 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 8.4 · counts 30%
  • 13 of 300 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (154 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many reviews, including several from the last 12 months, report disputed fuel-related holds or charges (about 40 to 120 euros), or deposits of 800 to 2000 euros still unreturned after several weeks.
  • Repeated reports that the car supplied was a lower class than the one booked, often a Fiat Tipo instead of a Golf or a small car instead of a T-Cross, with no price reduction. A few cases of no car available at all.
  • Several summer 2026 reviews say the desk was closed or keys were withheld (or an extra fee of 80 euros demanded) for arrivals just after midnight, though other reviews report staff waiting for delayed flights.
  • A recurring pattern of worn cars: empty washer fluid, worn wipers, warning lights, gearbox or brake problems and some breakdowns, with replacement sometimes slow or refused.
  • Several reviews describe persistent or misleading insurance upselling at the desk, including claims that the traveller's own card cover would not apply. Three of them are from the last 12 months.

Green flags (5)

  • The desk is in the arrivals hall, with cars collected from the Sixt parking just opposite the terminal. Many reviews describe quick pickup and return with little or no waiting.sixt.comtripadvisor.com
  • Staff are described as friendly and helpful in a large share of recent reviews, and several travellers say staff waited late for delayed flights.
  • Many reviews describe clean, newer or low-mileage cars, including recent hybrids and compact models.
  • Several reviews report no pressure to buy extra cover, third-party or card insurance being accepted, and fair, documented damage checks at return.
  • Some reviews report the deposit being released immediately or within days of return.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:59 dailysource
Credit card requiredNot confirmed yet
Typical deposit€200–€800source
Fuel policyFull to fullsource
Shares the desk withFlizzr

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 287 recent Google reviews of this desk, which we do not republish.

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Sixt at other airports and stations

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Sixt at Heraklion Airport: questions and answers

Is Sixt at Heraklion Airport any good?

Sixt at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 6.3/10 (Mixed) and is ranked No. 13 of 30 desks at the airport. Main green flag: The desk is in the arrivals hall, with cars collected from the Sixt parking just opposite the terminal. Many reviews describe quick pickup and return with little or no waiting.. Main red flag: Many reviews, including several from the last 12 months, report disputed fuel-related holds or charges (about 40 to 120 euros), or deposits of 800 to 2000 euros still unreturned after several weeks..

Do I need a credit card to rent from Sixt at Heraklion Airport?

Not confirmed yet. We have not yet confirmed whether Sixt at Heraklion International Airport "Nikos Kazantzakis" accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Sixt at Heraklion Airport?

The typical deposit at Sixt at Heraklion International Airport "Nikos Kazantzakis" is €200–€800. The lowest starting deposit at this airport is at Rental Center Crete (€0).

Where is the Sixt desk at Heraklion Airport?

The Sixt desk is inside the terminal at Heraklion Airport. It shares the counter with Flizzr.

What are the opening hours of Sixt at Heraklion Airport?

Sixt at Heraklion International Airport "Nikos Kazantzakis" is open 07:00–23:59 daily. Fuel policy: full to full.

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