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Counterwise

No. 15 of 30 at HER

RightCars

at Heraklion International Airport "Nikos Kazantzakis"

Short walk
Counterwise Score 5.7 out of 10, rated Poor.Low consensusCheck prices ↓

At a glance

  • RightCars at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 15 of 30 car rental desks at the airport, with a Counterwise Score of 5.7/10 (Poor).
  • The RightCars desk is in a nearby car park or building, a short walk from the terminal at Heraklion Airport (walking time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 07:00–22:00 daily.
  • Main red flag from travellers: Many recent reviews report the deposit card being refused (online-bank, virtual or debit-labelled cards, or Apple Pay), with travellers told to buy extra cover costing about €150-350 or lose the booking. Several say the same card then worked for paying the extra cover..

Based on 268 reviews analysed · Last updated · How scores work

The short version

Based on about 130 kept Google reviews with text (plus 138 star-only ratings) after removing 32 staff-praise reviews, most travellers report quick service and decent cheap cars. The recent record is clearly mixed on money matters: card-refusal surcharges of roughly €150-350, heavy insurance pressure and a few €290-395 damage charges are reported repeatedly. Web evidence is mostly undated or old and points the same way, so check the card rules and cover before booking.

AI-assisted summary of 268 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor5.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 22 reports · medium confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 20 reports · high confidence.

Queue time(15% of score)

Mixed7.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 20 reports · medium confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 30 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.8 · counts 30%
  • 32 of 300 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
  • Pulled 10% toward the airport average, because recent reviews are few (139 after weighting by age).

Low consensusOur independent signals disagree: read the red and green flags before relying on the score.

What travellers flag

Red flags (5)

  • Many recent reviews report the deposit card being refused (online-bank, virtual or debit-labelled cards, or Apple Pay), with travellers told to buy extra cover costing about €150-350 or lose the booking. Several say the same card then worked for paying the extra cover.uk.trustpilot.comtrustpilot.com
  • Repeated reports of strong pressure at the desk to buy the desk's own zero-excess insurance, including when broker or third-party cover was shown, with some travellers saying they gave in and paid double or more of the rental price.
  • Four recent reviews describe charges of about €290-395 for small scratches or dents on the underside or wheel arch that the renters say were not visible at pickup and not on their own video or photos.
  • Several recent reviews describe fuel confusion: cars handed over part-full, disputes at return about the full-tank requirement, and a cash fuel guarantee of about €100 requested at the desk.
  • Several reports in the last 2.5 months of breakdowns or faults on older, higher-mileage cars, including flat batteries, overheating and warning lights. Replacement cars were provided in some cases, and one reviewer reports unanswered calls and emails.

Green flags (4)

  • Most recent reviews describe quick, uncomplicated pickup and return, often within minutes, with little or no waiting.
  • The office is a short walk from the arrivals exit, about 2-5 minutes uphill according to reviewers, though a few say it is slightly hard to find at first.discovercars.comright-cars.com
  • Many reviewers praise cars that were clean, new or well-running and good value for the low prices.
  • Several reviewers report existing damage being recorded in the handover protocol or emailed with photos, their own photo evidence being accepted in some cases, and deposits released within the day.

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours07:00–22:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 268 recent Google reviews of this desk, which we do not republish.

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RightCars at other airports and stations

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RightCars at Heraklion Airport: questions and answers

Is RightCars at Heraklion Airport any good?

RightCars at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 5.7/10 (Poor) and is ranked No. 15 of 30 desks at the airport. Main green flag: Most recent reviews describe quick, uncomplicated pickup and return, often within minutes, with little or no waiting.. Main red flag: Many recent reviews report the deposit card being refused (online-bank, virtual or debit-labelled cards, or Apple Pay), with travellers told to buy extra cover costing about €150-350 or lose the booking. Several say the same card then worked for paying the extra cover..

Do I need a credit card to rent from RightCars at Heraklion Airport?

Yes. RightCars at Heraklion International Airport "Nikos Kazantzakis" requires a credit card in the main driver's name for the deposit.

How much is the deposit at RightCars at Heraklion Airport?

The deposit amount at RightCars at Heraklion International Airport "Nikos Kazantzakis" is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Rental Center Crete (€0).

Where is the RightCars desk at Heraklion Airport?

The RightCars desk is in a nearby car park or building, a short walk from the terminal at Heraklion Airport (walking time not confirmed yet).

What are the opening hours of RightCars at Heraklion Airport?

RightCars at Heraklion International Airport "Nikos Kazantzakis" is open 07:00–22:00 daily. Fuel policy: same to same.

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