No. 17 of 21 at LIS

OK Mobility

Name: OK Mobility at Lisbon Humberto Delgado Airport: Counterwise rating
Item: OK Mobility (Lisbon Humberto Delgado Airport)
Rating: 3.7
Author: Counterwise

at Lisbon Humberto Delgado Airport

Shuttle

High consensus Check prices ↓

At a glance

OK Mobility at Lisbon Humberto Delgado Airport is ranked No. 17 of 21 car rental desks at the airport, with a Counterwise Score of 3.7/10 (Poor).
The OK Mobility desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).
A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
Fuel policy: full to full. Opening hours: 06:00–23:00 daily (06:00–07:00 and 22:00–23:00 only for confirmed bookings); 24 and 31 Dec until 19:00.
Main red flag from travellers: Many recent reviews report deposits held for weeks or months without refund, with the call centre unreachable. Others report the card deposit held up to about 10 days over small toll items..

Based on 294 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on about 195 informative Google reviews after exclusions (most from the last 12 months), experiences at this off-airport desk are sharply divided. Many travellers report quick service and good-value cars, but a large share report disputed post-rental charges, slow deposit refunds, insurance pressure linked to credit-card rules, cancelled no-show bookings and long shuttle or counter waits. Web evidence is mostly undated review aggregators and forum posts, so it is only broadly consistent with the reviews.

AI-assisted summary of 294 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 62 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 42 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 45 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · medium confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 45 reports · medium confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 3.5 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 3.8 · counts 30%
6 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, duplicates). How we clean reviews
Pulled 8% toward the airport average, because recent reviews are few (167 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

Many recent reviews report deposits held for weeks or months without refund, with the call centre unreachable. Others report the card deposit held up to about 10 days over small toll items.
Numerous reviews in the past year report post-rental charges of roughly 80 to 600 euros for wheel scratches, small dents, sand or cleaning, and refuelling. Several say the damage was already on the car or was not inspected or documented at return.
Many travellers report firm pressure at the counter to buy the desk's own insurance, roadside assistance or a mandatory toll device. Several say they were pushed into this after their credit card was refused for the deposit or after declining cover they already held.
Several reviews report bookings cancelled as no-shows or cars refused after flight delays, despite advance notice. Others report refusals over card type, categories that were not available, or large price increases at the counter.
Long waits are frequently reported, both for the shuttle from the airport (30-45 minutes or more) and at a sparsely staffed counter (often about 1 hour or longer). A recent dated consumer-site review describes the same pattern.trustpilot.com

Green flags (4)

Many recent reviews describe quick pickup and return, clear explanations and friendly staff, with some saying no extras were pushed.
Many reviewers report newer, clean, well-equipped cars with no issues during the rental.
Prices are often described as competitive or good value, which is the main reason repeat customers give for returning.
Some customers report a smooth free shuttle transfer to the nearby office and a free upgrade to a larger car.okmobility.com

Practical facts

Location	Off-site, by shuttle (ride time not confirmed yet)source
Opening hours	06:00–23:00 daily (06:00–07:00 and 22:00–23:00 only for confirmed bookings); 24 and 31 Dec until 19:00source
Credit card required	Yes, in the main driver’s namesource
Typical deposit	Not confirmed yet
Fuel policy	Full to fullsource
Shares the desk with	No other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 294 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with enough available credit for the deposit (amount not confirmed yet).
Allow extra time for the shuttle ride and the wait (ride time not confirmed yet).
Check the closing time (06:00–23:00 daily (06:00–07:00 and 22:00–23:00 only for confirmed bookings); 24 and 31 Dec until 19:00). If your flight lands late, call the desk: some wait, others close on time.

OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Lisbon Airport: questions and answers

Is OK Mobility at Lisbon Airport any good?

OK Mobility at Lisbon Humberto Delgado Airport has a Counterwise Score of 3.7/10 (Poor) and is ranked No. 17 of 21 desks at the airport. Main green flag: Many recent reviews describe quick pickup and return, clear explanations and friendly staff, with some saying no extras were pushed.. Main red flag: Many recent reviews report deposits held for weeks or months without refund, with the call centre unreachable. Others report the card deposit held up to about 10 days over small toll items..

Do I need a credit card to rent from OK Mobility at Lisbon Airport?

Yes. OK Mobility at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Lisbon Airport?

The deposit amount at OK Mobility at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the OK Mobility desk at Lisbon Airport?

The OK Mobility desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).

What are the opening hours of OK Mobility at Lisbon Airport?

OK Mobility at Lisbon Humberto Delgado Airport is open 06:00–23:00 daily (06:00–07:00 and 22:00–23:00 only for confirmed bookings); 24 and 31 Dec until 19:00. Fuel policy: full to full.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side