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Counterwise

No. 10 of 21 at LIS

Guerin

at Lisbon Humberto Delgado Airport

In terminal
Counterwise Score 4.4 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Guerin at Lisbon Humberto Delgado Airport is ranked No. 10 of 21 car rental desks at the airport, with a Counterwise Score of 4.4/10 (Poor).
  • The Guerin desk is inside the terminal at Lisbon Airport.
  • A credit card in the main driver's name is required; the typical deposit is €300–€600.
  • Fuel policy: full to full. Opening hours: 06:00–23:00 daily; no after-hours pick-up; after-hours returns via key drop box at no charge.
  • Main red flag from travellers: Many recent reviews (dozens over the past year) report post-rental charges for scratches, sand or cleaning, fuel, tolls or admin that travellers dispute, sometimes after chargebacks or complaints; several say photos or video taken at pickup did not prevent charges, and support often did not reply. Older forum posts describe similar disputes..

Based on 274 reviews analysed · Last updated · How scores work

The short version

Based on about 195 useful Google reviews after excluding 26 (mainly staff-praise posts and a few unreliable ones), experiences at this desk are sharply split: many travellers report fast kiosk pickup and clean, new cars, while a large minority report disputed damage or cleaning charges, cars not available as booked, long waits and unanswered complaints. Problems continued through October 2026, and web sources are mixed, with mostly undated or older forum posts alongside positive review-site ratings. Photographing and filming the car at pickup, checking the closing time against your flight, and understanding the cover and card rules before booking are sensible precautions.

AI-assisted summary of 274 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 55 reports · high confidence.

Counter upselling(20% of score)

Poor5.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 16 reports · medium confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 50 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 48 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.8 · counts 30%
  • 26 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons, duplicates). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (175 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews (dozens over the past year) report post-rental charges for scratches, sand or cleaning, fuel, tolls or admin that travellers dispute, sometimes after chargebacks or complaints; several say photos or video taken at pickup did not prevent charges, and support often did not reply. Older forum posts describe similar disputes.reddit.comreddit.comguerin.pt
  • The desk closes at midnight even when flights are delayed, according to at least 8 reviews over the past 8 months; travellers who had prepaid were left without a car overnight, whereas some competitors reportedly wait for late arrivals.
  • Reserved cars were often unavailable or replaced by a lower category, a different model or a manual instead of an automatic, with waits of 45 minutes to 2 hours reported in about 10 recent reviews, and some travellers were offered paid upgrades.
  • Customer support is hard to reach: roughly a dozen recent reviews say calls to the desk or hotline go unanswered, emails to the customer-relations address get no reply for weeks, or deposit refunds and charge queries stall. A 2024 forum post also says the airport desk does not answer the phone.reddit.com
  • Several reviews say the cars had mechanical failures (hybrid-system warnings, breakdowns on motorways, tyre or lock faults) shortly after pickup, with long waits for tow trucks and replacements.

Green flags (4)

  • About 20 reviews describe fast self-service kiosk check-in and quick returns, often 2 to 10 minutes at pickup, with staff on hand to help; travellers compare the lines favourably with those at other desks, and web sources describe a similar kiosk process.community.ricksteves.comuk.trustpilot.com
  • Around 25 reviews describe new or nearly new, clean cars, including hybrids and premium models, in the category booked.
  • A number of travellers report no pressure to buy extras and no surprise charges, and a few say the deposit was released within days (one report says three days, another the next day or two), usually with only toll charges deducted.ca.trustpilot.comtripadvisor.com.au
  • The desk is inside the airport arrivals area, and reviewers say it is easy to find once they know to check in at the kiosks first.guerin.pt

Practical facts

LocationDesk inside the terminalsource
Opening hours06:00–23:00 daily; no after-hours pick-up; after-hours returns via key drop box at no chargesource
Credit card requiredYes, in the main driver’s namesource
Typical deposit€300–€600source
Fuel policyFull to fullsource
Shares the desk withEnterprise, Alamo, National

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 274 recent Google reviews of this desk, which we do not republish.

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Guerin at other airports and stations

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Guerin at Lisbon Airport: questions and answers

Is Guerin at Lisbon Airport any good?

Guerin at Lisbon Humberto Delgado Airport has a Counterwise Score of 4.4/10 (Poor) and is ranked No. 10 of 21 desks at the airport. Main green flag: About 20 reviews describe fast self-service kiosk check-in and quick returns, often 2 to 10 minutes at pickup, with staff on hand to help; travellers compare the lines favourably with those at other desks, and web sources describe a similar kiosk process.. Main red flag: Many recent reviews (dozens over the past year) report post-rental charges for scratches, sand or cleaning, fuel, tolls or admin that travellers dispute, sometimes after chargebacks or complaints; several say photos or video taken at pickup did not prevent charges, and support often did not reply. Older forum posts describe similar disputes..

Do I need a credit card to rent from Guerin at Lisbon Airport?

Yes. Guerin at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Guerin at Lisbon Airport?

The typical deposit at Guerin at Lisbon Humberto Delgado Airport is €300–€600. The lowest starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Guerin desk at Lisbon Airport?

The Guerin desk is inside the terminal at Lisbon Airport. It shares the counter with Enterprise, Alamo and National.

What are the opening hours of Guerin at Lisbon Airport?

Guerin at Lisbon Humberto Delgado Airport is open 06:00–23:00 daily; no after-hours pick-up; after-hours returns via key drop box at no charge. Fuel policy: full to full.

Other desks at Lisbon Airport

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