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Counterwise

No. 5 of 21 at LIS

Surprice

at Lisbon Humberto Delgado Airport

Shuttle
Counterwise Score 5.9 out of 10, rated Poor.Low consensusCheck prices ↓

At a glance

  • Surprice at Lisbon Humberto Delgado Airport is ranked No. 5 of 21 car rental desks at the airport, with a Counterwise Score of 5.9/10 (Poor).
  • The Surprice desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–20:00 daily; out of hours on request for an extra charge.
  • Main red flag from travellers: At least six reviews from the last 8 months report that the booked car was not available after a late arrival (some only 1-2 hours late), with a paid upgrade as the main remedy and no refund of prepaid bookings, some of them made via brokers..

Based on 272 reviews analysed · Last updated · How scores work

The short version

Based on 274 kept Google reviews (about 140 with text) after removing 26 staff-praise, duplicate or non-review entries, most reviewers describe friendly, quick pickups and clean cars at this off-site shuttle desk. A recurring minority, concentrated in the last 6 months, report insurance pressure, strict card rules, lost bookings after late arrival, and charges for scratches, tolls or fees, plus some tyre and brake complaints. Web evidence is thin, mostly undated and mixed, so travellers should check card requirements and photograph the car carefully.

AI-assisted summary of 272 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor5.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 21 reports · medium confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 13 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 21 reports · high confidence.

Queue time(15% of score)

Mixed7.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 32 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 26 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.1 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 8.2 · counts 30%
  • 28 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other reasons). How we clean reviews
  • Pulled 10% toward the airport average, because recent reviews are few (132 after weighting by age).

Low consensusOur independent signals disagree: read the red and green flags before relying on the score.

What travellers flag

Red flags (5)

  • At least six reviews from the last 8 months report that the booked car was not available after a late arrival (some only 1-2 hours late), with a paid upgrade as the main remedy and no refund of prepaid bookings, some of them made via brokers.
  • About ten recent reviews describe pressure or a practical requirement to buy extra desk insurance, sometimes despite full cover bought at booking, with reported surcharges from roughly a third more up to around double or triple the booked price.auto-jardim.com
  • Several reviews from the past 7 months report strict card rules not clear at booking: refusal over a card showing only part of the holder's name, a card with under 6 months of validity, or debit cards only accepted with extra payment.
  • Around seven reviews report post-rental or extra charges, such as scratch charges on wheels or paintwork, a cleaning charge threat, and toll admin fees well above the toll itself; one reviewer advises filming the car at pickup.
  • Five reviews from the last 6 months report worn or damaged tyres, brake noise or brake failure, and other defects such as a loose seat and a boot that would not stay open on some rental cars.

Green flags (4)

  • Most written reviews describe friendly, efficient service at pickup and return, with many noting a quick, easy process.
  • A good number of reviewers describe clean, recent, well-kept cars, including several repeat renters.
  • Several reviews say the free airport shuttle ran smoothly in both directions, including a quick arrival-day pickup and a quick ride back to the airport.
  • A handful of reviews describe fair return inspections, pre-existing marks accepted when the customer had evidence, damage documented at handover, and the deposit released without fuss.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–20:00 daily; out of hours on request for an extra chargesource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withDrive4Move

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 272 recent Google reviews of this desk, which we do not republish.

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Surprice at other airports and stations

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Surprice at Lisbon Airport: questions and answers

Is Surprice at Lisbon Airport any good?

Surprice at Lisbon Humberto Delgado Airport has a Counterwise Score of 5.9/10 (Poor) and is ranked No. 5 of 21 desks at the airport. Main green flag: Most written reviews describe friendly, efficient service at pickup and return, with many noting a quick, easy process.. Main red flag: At least six reviews from the last 8 months report that the booked car was not available after a late arrival (some only 1-2 hours late), with a paid upgrade as the main remedy and no refund of prepaid bookings, some of them made via brokers..

Do I need a credit card to rent from Surprice at Lisbon Airport?

Yes. Surprice at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Surprice at Lisbon Airport?

The deposit amount at Surprice at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Surprice desk at Lisbon Airport?

The Surprice desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet). It shares the counter with Drive4Move.

What are the opening hours of Surprice at Lisbon Airport?

Surprice at Lisbon Humberto Delgado Airport is open 08:00–20:00 daily; out of hours on request for an extra charge. Fuel policy: full to full.

Other desks at Lisbon Airport

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