Skip to content
Counterwise

No. 16 of 21 at LIS

Drive on Holidays

at Lisbon Humberto Delgado Airport

Shuttle 8 min
Counterwise Score 3.9 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Drive on Holidays at Lisbon Humberto Delgado Airport is ranked No. 16 of 21 car rental desks at the airport, with a Counterwise Score of 3.9/10 (Poor).
  • The Drive on Holidays desk is off-site: the shuttle from Lisbon Airport takes about 8 minutes.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–20:00 (meeting-point staff 07:00–21:00, later if bookings exist).
  • Main red flag from travellers: Very long waits to collect the car are reported repeatedly, typically 1 to 3 hours after arriving at the office, and sometimes cars were not ready when the booked time arrived. Some travellers left without a car..

Based on 292 reviews analysed · Last updated · How scores work

The short version

Based on about 290 recent Google reviews of this desk after exclusions (about 240 with usable text, newest from November 2026), experiences are sharply mixed: many travellers praise new, clean, cheap cars and quick returns, but very long pickup waits are reported in a large share of recent reviews. Card-acceptance rules that lead to buying the desk's insurance, and disputed charges or slow deposit refunds, are also reported repeatedly. Web evidence is mostly undated or older and broadly consistent with this picture.

AI-assisted summary of 292 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 35 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 45 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor2.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 85 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.1 · counts 30%
  • 8 of 300 recent reviews excluded as unreliable (other locations, solicited staff praise, duplicates). How we clean reviews
  • Pulled 6% toward the airport average, because recent reviews are few (223 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Very long waits to collect the car are reported repeatedly, typically 1 to 3 hours after arriving at the office, and sometimes cars were not ready when the booked time arrived. Some travellers left without a car.trustpilot.comdiscovercars.com
  • Travellers report being refused or pushed towards the desk's own paid insurance when a card is not accepted at the counter (a second credit card, a debit card, or a card not in the main driver's name), sometimes after booking through a broker. Some left without a car and without a refund.trustpilot.comtripadvisor.com
  • Many recent reviews describe disputed or poorly documented post-rental charges (windshield damage of several hundred euros, tolls, fuel, cleaning) and deposits or damage payments not refunded for weeks to over a year, with slow replies from customer service.tripadvisor.comtrustpilot.com
  • Several recent reviews report that the booked car or category was not available at pickup, with a smaller, older or different model given instead, and in some cases extra insurance or payment required.
  • Customer support after pickup is reported as slow or unreachable (email unanswered, phone answered by a bot, poor roadside help after breakdowns or punctures).

Green flags (5)

  • Many reviewers describe new, clean, low-mileage cars, and some mention free or cheap upgrades.reddit.com
  • Low headline prices are frequently praised, for example a month's rental for about 300 euros.
  • Returns and the shuttle to the desk are often described as quick and easy, with staff described as friendly. This is more common outside the peak-hour queues.
  • Some reviewers who arrived with insurance already arranged or declined it say they felt no pressure to buy extra cover.
  • Several reviewers report deposits released immediately or within a day or two after return, with photos or video taken at the handover.trustpilot.com

Practical facts

LocationOff-site, shuttle about 8 minsource
Opening hours08:00–20:00 (meeting-point staff 07:00–21:00, later if bookings exist)source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 292 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Drive on Holidays at other airports and stations

Same brand, different counter. We rate each location on its own.

Drive on Holidays at Lisbon Airport: questions and answers

Is Drive on Holidays at Lisbon Airport any good?

Drive on Holidays at Lisbon Humberto Delgado Airport has a Counterwise Score of 3.9/10 (Poor) and is ranked No. 16 of 21 desks at the airport. Main green flag: Many reviewers describe new, clean, low-mileage cars, and some mention free or cheap upgrades.. Main red flag: Very long waits to collect the car are reported repeatedly, typically 1 to 3 hours after arriving at the office, and sometimes cars were not ready when the booked time arrived. Some travellers left without a car..

Do I need a credit card to rent from Drive on Holidays at Lisbon Airport?

Yes. Drive on Holidays at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Drive on Holidays at Lisbon Airport?

The deposit amount at Drive on Holidays at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Drive on Holidays desk at Lisbon Airport?

The Drive on Holidays desk is off-site: the shuttle from Lisbon Airport takes about 8 minutes.

What are the opening hours of Drive on Holidays at Lisbon Airport?

Drive on Holidays at Lisbon Humberto Delgado Airport is open 08:00–20:00 (meeting-point staff 07:00–21:00, later if bookings exist). Fuel policy: same to same.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side