No. 3 of 21 at LIS

WayGo

Name: WayGo at Lisbon Humberto Delgado Airport: Counterwise rating
Item: WayGo (Lisbon Humberto Delgado Airport)
Rating: 7.1
Author: Counterwise

at Lisbon Humberto Delgado Airport

Shuttle 3 min

Medium consensus Check prices ↓

At a glance

WayGo at Lisbon Humberto Delgado Airport is ranked No. 3 of 21 car rental desks at the airport, with a Counterwise Score of 7.1/10 (Mixed).
The WayGo desk is off-site: the shuttle from Lisbon Airport takes about 3 minutes.
A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
Fuel policy: full to full. Opening hours: Mon–Fri 08:00–20:00, Sat–Sun 08:00–18:00; limited extended hours on request; closed 1 Jan, 9 Apr, 24–25 Dec.
Main red flag from travellers: Many recent reviews report problems with card rules at the counter: a physical credit card in the driver's name is required, and debit, digital wallet, virtual or some neobank cards were refused. Travellers say they were denied the car, charged extra (often €50-230) or pushed to buy higher cover and a larger deposit, and some say prepaid bookings were not refunded..

Based on 286 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on about 215 relevant Google reviews after excluding 13 (mostly named-staff praise), this off-site Lisbon desk is rated very highly. Most travellers report a quick shuttle, friendly staff, clean cars and no pressure to buy extras. The recurring problems are strict credit-card rules that led to refusals or extra costs, shuttle and handover waits of 1 to 2 hours in some cases, cleaning fees, and unclear toll-device charges. Web sources are mostly undated review aggregators and broadly agree.

AI-assisted summary of 286 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 35 reports · high confidence.

Counter upselling(20% of score)

Great8.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 22 reports · high confidence.

Booking honoured(20% of score)

Poor5.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 6.6 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 8.8 · counts 30%
14 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, other reasons). How we clean reviews
Pulled 7% toward the airport average, because recent reviews are few (202 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

Many recent reviews report problems with card rules at the counter: a physical credit card in the driver's name is required, and debit, digital wallet, virtual or some neobank cards were refused. Travellers say they were denied the car, charged extra (often €50-230) or pushed to buy higher cover and a larger deposit, and some say prepaid bookings were not refunded.qeeq.com discovercars.com
About 11 reviews from July to November report waits of roughly 1 to 2 hours for the shuttle pickup or the car handover, sometimes despite a booked time slot.
Several reviews from July to October report cleaning fees for sand or dirt after beach and family trips (about €30 to €123), which travellers considered normal wear.
Several reviews say the toll-device fee or toll payment arrangement was explained unclearly. Some thought the fee was refundable or prepaid, and one needed proof of payment to get the unused fee back.
Several recent reviews report faulty or unreliable electronic keys, engine or maintenance warnings, or system messages on rental cars.

Green flags (4)

Many reviews say the desk did not push extra insurance or add-ons, and some say the cover they already had was accepted without pressure.discovercars.com qeeq.com
Many reviews describe a fast shuttle of a few minutes and quick check-in and check-out with no wait.
Several reviews report fair return inspections and the deposit released on the spot or within about a week. Some say photos shown at return settled a damage query.trustpilot.com
About 20 reviews describe clean, new or well-kept cars, and some report free upgrades when the booked category was unavailable.

Practical facts

Location	Off-site, shuttle about 3 minsource
Opening hours	Mon–Fri 08:00–20:00, Sat–Sun 08:00–18:00; limited extended hours on request; closed 1 Jan, 9 Apr, 24–25 Decsource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	Not confirmed yet
Fuel policy	Full to fullsource
Shares the desk with	No other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 286 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with enough available credit for the deposit (amount not confirmed yet).
Allow extra time: the shuttle ride is about 3 min each way, plus waiting.
Check the closing time (Mon–Fri 08:00–20:00, Sat–Sun 08:00–18:00; limited extended hours on request; closed 1 Jan, 9 Apr, 24–25 Dec). If your flight lands late, call the desk: some wait, others close on time.

WayGo at Lisbon Airport: questions and answers

Is WayGo at Lisbon Airport any good?

WayGo at Lisbon Humberto Delgado Airport has a Counterwise Score of 7.1/10 (Mixed) and is ranked No. 3 of 21 desks at the airport. Main green flag: Many reviews say the desk did not push extra insurance or add-ons, and some say the cover they already had was accepted without pressure.. Main red flag: Many recent reviews report problems with card rules at the counter: a physical credit card in the driver's name is required, and debit, digital wallet, virtual or some neobank cards were refused. Travellers say they were denied the car, charged extra (often €50-230) or pushed to buy higher cover and a larger deposit, and some say prepaid bookings were not refunded..

Do I need a credit card to rent from WayGo at Lisbon Airport?

Yes. WayGo at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at WayGo at Lisbon Airport?

The deposit amount at WayGo at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the WayGo desk at Lisbon Airport?

The WayGo desk is off-site: the shuttle from Lisbon Airport takes about 3 minutes.

What are the opening hours of WayGo at Lisbon Airport?

WayGo at Lisbon Humberto Delgado Airport is open Mon–Fri 08:00–20:00, Sat–Sun 08:00–18:00; limited extended hours on request; closed 1 Jan, 9 Apr, 24–25 Dec. Fuel policy: full to full.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side