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Counterwise

No. 20 of 21 at LIS

Drivalia

at Lisbon Humberto Delgado Airport

Shuttle 5 min
Counterwise Score 3.3 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Drivalia at Lisbon Humberto Delgado Airport is ranked No. 20 of 21 car rental desks at the airport, with a Counterwise Score of 3.3/10 (Poor).
  • The Drivalia desk is off-site: the shuttle from Lisbon Airport takes about 5 minutes.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–20:00 daily.
  • Main red flag from travellers: Very long waits at pickup and return are reported in a large share of reviews, often 1 to 2+ hours and sometimes much more, typically blamed on too few staff at the counter; this continues through the latest months with no sign of improvement..

Based on 267 reviews analysed · Last updated · How scores work

The short version

Based on about 267 usable Google reviews from the last 15 months (33 excluded, around 200 with text), this off-site desk is dominated by complaints about very long waits at pickup, shuttle delays and card-rule disputes that lead to costly desk insurance. Cars are frequently praised as new and clean, and staff are often called friendly, but a meaningful minority report disputed damage, toll or fuel charges and unanswered follow-up.

AI-assisted summary of 267 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 36 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 30 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 42 reports · high confidence.

Queue time(15% of score)

Poor1.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 100 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 45 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.1 · counts 30%
  • 33 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (163 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Very long waits at pickup and return are reported in a large share of reviews, often 1 to 2+ hours and sometimes much more, typically blamed on too few staff at the counter; this continues through the latest months with no sign of improvement.
  • Shuttle problems: many travellers report waiting 40 minutes to 1.5 hours for the transfer, phone lines going unanswered, or the shuttle not coming at all; the desk is off-site, so this adds to the total pickup time and to flight-day risk on return.autoeurope.co.uk
  • Payment-card rules cause problems at the counter: reviews report debit or some credit cards being refused for the deposit, then a choice between pricey desk insurance and holds of about 2,400 to 3,500 euros. Final cost is often a multiple of the booked price, and some travellers left without a car.easyterra.comautolisboa.com
  • Several recent reviews describe charges for small scratches or chips they say were already on the car or not their doing, plus disputed toll, fuel or activation fees after the rental. A recent consumer-site review makes similar claims; these are customer allegations, not official findings.ca.trustpilot.com
  • Customer service is reported as hard to reach: unanswered emails and calls about refunds, deposits held for weeks, and corrected invoices not issued.

Green flags (4)

  • Many reviews describe new, clean, well-kept cars that matched the booking, including recent ones.
  • Counter and shuttle staff are often described as friendly and polite, even in reviews that criticise the waiting time.
  • Some travellers report quick, easy returns and a prompt shuttle ride back to the airport, with inspections taking about 10 minutes.
  • A few reviews say the desk did not push insurance, offered a choice between cover and a card hold, and explained tolls clearly.

Practical facts

LocationOff-site, shuttle about 5 minsource
Opening hours08:00–20:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 267 recent Google reviews of this desk, which we do not republish.

Before you go

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Drivalia at other airports and stations

Same brand, different counter. We rate each location on its own.

Drivalia at Lisbon Airport: questions and answers

Is Drivalia at Lisbon Airport any good?

Drivalia at Lisbon Humberto Delgado Airport has a Counterwise Score of 3.3/10 (Poor) and is ranked No. 20 of 21 desks at the airport. Main green flag: Many reviews describe new, clean, well-kept cars that matched the booking, including recent ones.. Main red flag: Very long waits at pickup and return are reported in a large share of reviews, often 1 to 2+ hours and sometimes much more, typically blamed on too few staff at the counter; this continues through the latest months with no sign of improvement..

Do I need a credit card to rent from Drivalia at Lisbon Airport?

Yes. Drivalia at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Drivalia at Lisbon Airport?

The deposit amount at Drivalia at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Drivalia desk at Lisbon Airport?

The Drivalia desk is off-site: the shuttle from Lisbon Airport takes about 5 minutes.

What are the opening hours of Drivalia at Lisbon Airport?

Drivalia at Lisbon Humberto Delgado Airport is open 08:00–20:00 daily. Fuel policy: same to same.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side