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Counterwise

No. 19 of 21 at LIS

Klass Wagen

at Lisbon Humberto Delgado Airport

Shuttle
Counterwise Score 3.4 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Klass Wagen at Lisbon Humberto Delgado Airport is ranked No. 19 of 21 car rental desks at the airport, with a Counterwise Score of 3.4/10 (Poor).
  • The Klass Wagen desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: not confirmed yet. Opening hours: 24/7.
  • Main red flag from travellers: Very many reviews (about 35 of the roughly 155 kept) describe pressure at the counter to buy the desk's own cover, with third-party or broker cover dismissed and high charges for minor damage cited if declined. Recent web threads report the same pattern..

Based on 147 reviews analysed · Last updated · How scores work

The short version

Based on about 155 kept recent Google reviews (144 excluded as staff-praise or duplicates, about 135 with useful text), this off-site desk has a polarised record: many travellers report friendly staff, quick handovers and good cars, but a large share report strong pressure to buy the desk's own cover, extra charges and booking changes at the counter. Disputed damage, cleaning and toll-device charges and shuttle waits of an hour or more recur, and recent Reddit threads and aggregator pages largely agree; the web evidence is mostly anecdotal and partly undated. Travellers should check deposit, cover, cleaning and toll-device terms before booking and document the car thoroughly.

AI-assisted summary of 147 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 32 reports · high confidence.

Counter upselling(20% of score)

Poor1.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 38 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 38 reports · medium confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 35 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.1 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.5 · counts 30%
  • 153 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 12% toward the airport average, because recent reviews are few (113 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Very many reviews (about 35 of the roughly 155 kept) describe pressure at the counter to buy the desk's own cover, with third-party or broker cover dismissed and high charges for minor damage cited if declined. Recent web threads report the same pattern.reddit.comreddit.comreddit.com
  • About 20 recent reviews say the booking changed at the desk: extra mandatory payments after a broker booking, forced upgrades, a different car, card-name or debit-card issues, or the rental refused or cancelled after the customer declined extra cover.
  • Around 9 recent reviews report disputed damage charges, including scratches travellers say were already on the car, charges of several hundred euros, and photo or video evidence being questioned.
  • About 14 reviews report cleaning fees (around €35 and up) charged or threatened mainly when the customer does not take the desk's cover, or toll-device fees several times higher than the actual tolls.
  • Shuttle and counter waits of 45 minutes to over an hour are reported in about 10 recent reviews, including a single small minibus at night; recent web threads describe similar waits.reddit.comreddit.comuk.trustpilot.com

Green flags (5)

  • About 15 reviews describe quick, simple pick-up, check-out or return, including late-night arrivals.
  • Around 15 reviews describe clean, newer or upgraded cars, with no problems during the rental.
  • The free shuttle between airport and office is described as convenient and reliable by about 8 reviewers, and the company's own pages state it is free.klasswagen.comklasswagen.com
  • Several travellers report trouble-free returns with no invented damage or extra charges, even after declining desk cover.
  • Counter staff are described as courteous even in some critical reviews, which blame company policy rather than individuals.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours24/7source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyNot confirmed yet
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 147 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Klass Wagen at other airports and stations

Same brand, different counter. We rate each location on its own.

Klass Wagen at Lisbon Airport: questions and answers

Is Klass Wagen at Lisbon Airport any good?

Klass Wagen at Lisbon Humberto Delgado Airport has a Counterwise Score of 3.4/10 (Poor) and is ranked No. 19 of 21 desks at the airport. Main green flag: About 15 reviews describe quick, simple pick-up, check-out or return, including late-night arrivals.. Main red flag: Very many reviews (about 35 of the roughly 155 kept) describe pressure at the counter to buy the desk's own cover, with third-party or broker cover dismissed and high charges for minor damage cited if declined. Recent web threads report the same pattern..

Do I need a credit card to rent from Klass Wagen at Lisbon Airport?

Yes. Klass Wagen at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Klass Wagen at Lisbon Airport?

The deposit amount at Klass Wagen at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Klass Wagen desk at Lisbon Airport?

The Klass Wagen desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).

What are the opening hours of Klass Wagen at Lisbon Airport?

Klass Wagen at Lisbon Humberto Delgado Airport is open 24/7. Fuel policy: not confirmed yet.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side