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Counterwise

No. 9 of 21 at LIS

Centauro

at Lisbon Humberto Delgado Airport

Shuttle 5 min
Counterwise Score 4.6 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Centauro at Lisbon Humberto Delgado Airport is ranked No. 9 of 21 car rental desks at the airport, with a Counterwise Score of 4.6/10 (Poor).
  • The Centauro desk is off-site: the shuttle from Lisbon Airport takes about 5 minutes.
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Long waits to collect the car are reported repeatedly, often 1-3 hours and in some cases much longer, including for customers who paid for priority or express check-in. The pattern is strongest in the Aug-Oct 2026 peak, and a recent forum post also calls collection slow..

Based on 290 reviews analysed · Last updated · How scores work

The short version

Based on about 200 useful text reviews from 290 kept Google reviews (10 excluded), mostly from 2026, this off-site shuttle desk gets mixed reports: many travellers praise quick service, new cars and the short shuttle, but many report long pick-up waits in peak months, slow or partial deposit refunds, and €57-100 cleaning charges. The web evidence is also mixed and partly undated, so travellers should photograph the car, check fuel and cleaning rules, and allow extra time at pick-up.

AI-assisted summary of 290 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 65 reports · high confidence.

Counter upselling(20% of score)

Mixed6.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 11 reports · medium confidence.

Booking honoured(20% of score)

Poor5.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 32 reports · medium confidence.

Queue time(15% of score)

Poor3.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 63 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.6 · counts 30%
  • 10 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, other reasons…). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (199 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Long waits to collect the car are reported repeatedly, often 1-3 hours and in some cases much longer, including for customers who paid for priority or express check-in. The pattern is strongest in the Aug-Oct 2026 peak, and a recent forum post also calls collection slow.reddit.comqeeq.com
  • Deposit refunds for fuel and Via Verde tolls are often slow or only partial, commonly 2-6 weeks and sometimes longer. Many reviewers say emails go unanswered and the support form closes cases automatically.uk.trustpilot.comtrustpilot.com
  • Several recent reviewers were charged about €57-100 for interior cleaning after returning cars with only sand or crumbs. Some say cleaning rules were not explained at pick-up.
  • Many reviewers report being handed cars with roughly half a tank or less despite a full-to-full booking. They found the fuel and €100 toll deposit mechanism confusing, and some say refunds came back short.uk.trustpilot.com
  • A number of travellers say their booking was not honoured as made: no car at the confirmed time (waits of 1-3 hours), a smaller category, or cards refused at the desk after payment, in some cases leaving them without a car.

Green flags (5)

  • Many recent reviewers describe quick, simple pick-up and return, particularly when they pre-registered online or booked the Premium/express option, sometimes in under 15 minutes.
  • Numerous reviewers describe new or recent cars that were clean and as expected, with several mentioning free upgrades or a free switch to a petrol car.
  • The airport shuttle is often described as quick and frequent, with a ride of about 5 minutes to the office.auto-jardim.comqeeq.com
  • Some recent reviewers got their fuel and toll deposits back within 3 days to 3 weeks, as explained at the desk, and reported no disputed charges.
  • Customers who book the all-inclusive Premium or full cover rate often report clear terms and no surprise extras at the desk.

Practical facts

LocationOff-site, shuttle about 5 minsource
Opening hours07:00–23:00 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 290 recent Google reviews of this desk, which we do not republish.

Before you go

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Centauro at other airports and stations

Same brand, different counter. We rate each location on its own.

Centauro at Lisbon Airport: questions and answers

Is Centauro at Lisbon Airport any good?

Centauro at Lisbon Humberto Delgado Airport has a Counterwise Score of 4.6/10 (Poor) and is ranked No. 9 of 21 desks at the airport. Main green flag: Many recent reviewers describe quick, simple pick-up and return, particularly when they pre-registered online or booked the Premium/express option, sometimes in under 15 minutes.. Main red flag: Long waits to collect the car are reported repeatedly, often 1-3 hours and in some cases much longer, including for customers who paid for priority or express check-in. The pattern is strongest in the Aug-Oct 2026 peak, and a recent forum post also calls collection slow..

Do I need a credit card to rent from Centauro at Lisbon Airport?

Not confirmed yet. We have not yet confirmed whether Centauro at Lisbon Humberto Delgado Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Centauro at Lisbon Airport?

The deposit amount at Centauro at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Centauro desk at Lisbon Airport?

The Centauro desk is off-site: the shuttle from Lisbon Airport takes about 5 minutes.

What are the opening hours of Centauro at Lisbon Airport?

Centauro at Lisbon Humberto Delgado Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side