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Counterwise

No. 2 of 21 at LIS

CAEL

at Lisbon Humberto Delgado Airport

Shuttle
Counterwise Score 7.9 out of 10, rated Mixed.Medium consensusCheck prices ↓

At a glance

  • CAEL at Lisbon Humberto Delgado Airport is ranked No. 2 of 21 car rental desks at the airport, with a Counterwise Score of 7.9/10 (Mixed).
  • The CAEL desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 06:30–20:00 daily.

Based on 200 reviews analysed · Last updated · How scores work

The short version

Based on about 150 usable Google reviews (3 excluded, 47 more are star-only), this off-site shuttle desk is rated very highly for clean, recent cars, quick handover and little insurance pressure. The main recurring problem is the credit-card rule: a small number of travellers, 2 in the last 12 months and about 10 over 3 years, were refused a car or pushed to buy cover after a card was not accepted. Reports of disputed damage charges are rare but exist, and the web evidence is mostly undated but broadly agrees.

AI-assisted summary of 200 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Great8.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 17 reports · medium confidence.

Counter upselling(20% of score)

Mixed7.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 20 reports · medium confidence.

Booking honoured(20% of score)

Mixed7.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 28 reports · medium confidence.

Queue time(15% of score)

Great8.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 25 reports · high confidence.

Car condition(15% of score)

Great9.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 35 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 7.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 9.8 · counts 30%
  • 3 of 203 recent reviews excluded as unreliable (solicited staff praise, broker-only disputes). How we clean reviews
  • Pulled 17% toward the airport average, because recent reviews are few (73 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (0)

    Green flags (5)

    • About a dozen reviews say the desk did not pressure them to buy extra insurance and accepted a refusal or third-party cover without fuss.
    • New, clean cars that match the model booked are reported in roughly 30 reviews, and aggregator sites rate the Lisbon desk around 9/10.cheapcarrental.comauto-jardim.com
    • Shuttle pickup and handover are described as fast in many reviews, often within 5-15 minutes of calling or messaging.auto-jardim.com
    • Several reviews describe quick, uneventful returns with existing damage recorded at pickup and deposits released promptly, sometimes the same day.
    • Aggregator sites rate the Lisbon desk about 9/10 (one reports 9.7 overall, with value for money the lowest sub-score at 8.9).cheapcarrental.comdiscovercars.com

    Practical facts

    LocationOff-site, by shuttle (ride time not confirmed yet)source
    Opening hours06:30–20:00 dailysource
    Credit card requiredYes, in the main driver’s namesource
    Typical depositNot confirmed yet
    Fuel policySame to samesource
    Shares the desk withNo other brands

    “Not confirmed yet” means we have not verified that fact yet. We never guess.

    Sources

    Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 200 recent Google reviews of this desk, which we do not republish.

    Before you go

    Tick these off at the counter. (Nothing is saved; it's just for you.)

    CAEL at other airports and stations

    Same brand, different counter. We rate each location on its own.

    CAEL at Lisbon Airport: questions and answers

    Is CAEL at Lisbon Airport any good?

    CAEL at Lisbon Humberto Delgado Airport has a Counterwise Score of 7.9/10 (Mixed) and is ranked No. 2 of 21 desks at the airport. Main green flag: About a dozen reviews say the desk did not pressure them to buy extra insurance and accepted a refusal or third-party cover without fuss..

    Do I need a credit card to rent from CAEL at Lisbon Airport?

    Yes. CAEL at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

    How much is the deposit at CAEL at Lisbon Airport?

    The deposit amount at CAEL at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

    Where is the CAEL desk at Lisbon Airport?

    The CAEL desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).

    What are the opening hours of CAEL at Lisbon Airport?

    CAEL at Lisbon Humberto Delgado Airport is open 06:30–20:00 daily. Fuel policy: same to same.

    Other desks at Lisbon Airport

    Ranked by Counterwise Score. Compare all 21 desks side by side