No. 18 of 21 at LIS

Tangerine

Name: Tangerine at Lisbon Humberto Delgado Airport: Counterwise rating
Item: Tangerine (Lisbon Humberto Delgado Airport)
Rating: 3.6
Author: Counterwise

at Lisbon Humberto Delgado Airport

Shuttle 8 min

High consensus Check prices ↓

At a glance

Tangerine at Lisbon Humberto Delgado Airport is ranked No. 18 of 21 car rental desks at the airport, with a Counterwise Score of 3.6/10 (Poor).
The Tangerine desk is off-site: the shuttle from Lisbon Airport takes about 8 minutes.
A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
Fuel policy: same to same. Opening hours: 08:00–20:00 daily.
Main red flag from travellers: Many recent reviews say that debit/credit combination cards, cards lacking the full name, or cards in another person's name were rejected for the €2,500-4,000 hold, leaving travellers to buy the desk's own cover (reported at roughly €350-1,000) or lose the rental..

Based on 283 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on about 283 Google reviews after excluding 17 (78 of those kept are star-only), travellers split sharply: many praise new, clean cars and friendly staff, while a large share of recent text reviews describe pressure to buy the desk's own insurance when cards are rejected for the €2,500-4,000 hold, disputed damage charges, and slow responses to complaints. Queue times are mixed, with waits of an hour or more reported mostly in summer. Web evidence is mostly older or undated but points the same way on deposits, tolls and card rules.

AI-assisted summary of 283 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 45 reports · high confidence.

Counter upselling(20% of score)

Poor1.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 42 reports · high confidence.

Booking honoured(20% of score)

Poor2.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 45 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 42 reports · medium confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 42 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 3.3 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 4.0 · counts 30%
17 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other reasons). How we clean reviews
Pulled 9% toward the airport average, because recent reviews are few (161 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

Many recent reviews say that debit/credit combination cards, cards lacking the full name, or cards in another person's name were rejected for the €2,500-4,000 hold, leaving travellers to buy the desk's own cover (reported at roughly €350-1,000) or lose the rental.trustpilot.com
Repeated reports of charges for scratches or wheel marks (about €190-1,000) that travellers say were pre-existing or were not shown on the pickup report; several say requests for evidence photos went unanswered.
Toll-device deposits (about €100-150) and other post-rental refunds are repeatedly reported as late or never returned, including in dated forum posts from 2024-2025.reddit.com tripadvisor.com
Bookings not honoured at the desk: reports of missing reservations, repricing at 2-3 times the booked rate, unavailable 7-9 seat vans or baby seats, and refusals over card-name rules, with some travellers leaving without a car.
Customers frequently report that emails, calls and WhatsApp messages about disputed or duplicate charges go unanswered for weeks, and some say replies arrived only many months later.

Green flags (4)

Many reviews, including recent ones, describe new, clean, well-prepared cars in good condition.
Large numbers of travellers describe friendly, helpful staff and a smooth shuttle transfer to and from the airport.
Several reviewers report fair pickup inspections that point out existing damage, quick returns, and deposits released as expected.
Several reviews mention low base prices and good value for the car rented.

Practical facts

Location	Off-site, shuttle about 8 minsource
Opening hours	08:00–20:00 dailysource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	Not confirmed yet
Fuel policy	Same to samesource
Shares the desk with	No other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 283 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with enough available credit for the deposit (amount not confirmed yet).
Allow extra time: the shuttle ride is about 8 min each way, plus waiting.
Check the closing time (08:00–20:00 daily). If your flight lands late, call the desk: some wait, others close on time.
Same-to-same fuel: photograph the gauge at pickup and at return.

Tangerine at Lisbon Airport: questions and answers

Is Tangerine at Lisbon Airport any good?

Tangerine at Lisbon Humberto Delgado Airport has a Counterwise Score of 3.6/10 (Poor) and is ranked No. 18 of 21 desks at the airport. Main green flag: Many reviews, including recent ones, describe new, clean, well-prepared cars in good condition.. Main red flag: Many recent reviews say that debit/credit combination cards, cards lacking the full name, or cards in another person's name were rejected for the €2,500-4,000 hold, leaving travellers to buy the desk's own cover (reported at roughly €350-1,000) or lose the rental..

Do I need a credit card to rent from Tangerine at Lisbon Airport?

Yes. Tangerine at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Tangerine at Lisbon Airport?

The deposit amount at Tangerine at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Tangerine desk at Lisbon Airport?

The Tangerine desk is off-site: the shuttle from Lisbon Airport takes about 8 minutes.

What are the opening hours of Tangerine at Lisbon Airport?

Tangerine at Lisbon Humberto Delgado Airport is open 08:00–20:00 daily. Fuel policy: same to same.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side