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Counterwise

No. 12 of 21 at LIS

Record Go

at Lisbon Humberto Delgado Airport

ShuttleNo credit card needed
Counterwise Score 4.1 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Record Go at Lisbon Humberto Delgado Airport is ranked No. 12 of 21 car rental desks at the airport, with a Counterwise Score of 4.1/10 (Poor).
  • The Record Go desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the typical deposit is €0–€1,100.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Many recent reviews (from about April 2026) report being refused the car at the counter over card rules (debit, neobank or US credit cards, or a deposit demanded despite a no-deposit rate), often with a delayed or refused refund..

Based on 296 reviews analysed · Last updated · How scores work

The short version

Based on about 296 kept recent Google reviews (225 with text; 71 are stars only and 4 were excluded), opinions are sharply split. Many travellers praise new cars, low prices and quick pickup, while a sizeable minority report refused cards at the counter, disputed post-rental charges, slow deposit refunds, long shuttle waits, insurance pressure and unreachable support. Web sources are mostly undated or aggregator pages and broadly agree on the mixed picture.

AI-assisted summary of 296 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 52 reports · high confidence.

Counter upselling(20% of score)

Poor4.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 26 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 48 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 45 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.1 · counts 30%
  • 4 of 300 recent reviews excluded as unreliable (other locations, solicited staff praise, duplicates). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (213 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews (from about April 2026) report being refused the car at the counter over card rules (debit, neobank or US credit cards, or a deposit demanded despite a no-deposit rate), often with a delayed or refused refund.reddit.com
  • Frequent reports of charges after the rental (disputed damage, late-return fees, fuel, tolls, small repeated card debits) and of deposits held for several weeks, with customer support hard to reach.auto-jardim.comtrustpilot.com
  • Long waits for the off-site shuttle (often 30 minutes to over an hour, sometimes 1.5 hours or more), with phone and WhatsApp lines going unanswered while travellers wait.trustpilot.comtrustpilot.com
  • Repeated reports of pressure at the desk to buy the desk's own insurance even when broker cover was already purchased, including claims that third-party cover would not be valid.
  • Several reviews describe problems with the office's limited hours: car left or arriving outside opening times leading to late fees, large damage charges, lost bookings or no-shows.

Green flags (4)

  • Many recent reviews describe new, clean, well-kept cars (often small or compact models) with few mechanical problems.
  • Pickup and return are described as quick and simple by a large share of satisfied customers, especially those who booked direct or with full cover.
  • Prices are widely described as low for the service, and several reviewers who took the desk's full cover report a smooth rental.
  • A number of travellers report deposits released within a few days and only actual tolls charged afterwards.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€1,100source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 296 recent Google reviews of this desk, which we do not republish.

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Record Go at other airports and stations

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Record Go at Lisbon Airport: questions and answers

Is Record Go at Lisbon Airport any good?

Record Go at Lisbon Humberto Delgado Airport has a Counterwise Score of 4.1/10 (Poor) and is ranked No. 12 of 21 desks at the airport. Main green flag: Many recent reviews describe new, clean, well-kept cars (often small or compact models) with few mechanical problems.. Main red flag: Many recent reviews (from about April 2026) report being refused the car at the counter over card rules (debit, neobank or US credit cards, or a deposit demanded despite a no-deposit rate), often with a delayed or refused refund..

Do I need a credit card to rent from Record Go at Lisbon Airport?

No. Record Go at Lisbon Humberto Delgado Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Lisbon Airport?

The typical deposit at Record Go at Lisbon Humberto Delgado Airport is €0–€1,100. That is the lowest starting deposit at this airport.

Where is the Record Go desk at Lisbon Airport?

The Record Go desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).

What are the opening hours of Record Go at Lisbon Airport?

Record Go at Lisbon Humberto Delgado Airport is open 07:00–23:00 daily. Fuel policy: full to full.

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