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Counterwise

No. 7 of 21 at LIS

Avis

at Lisbon Humberto Delgado Airport

In terminalNo credit card needed
Counterwise Score 4.9 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Avis at Lisbon Humberto Delgado Airport is ranked No. 7 of 21 car rental desks at the airport, with a Counterwise Score of 4.9/10 (Poor).
  • The Avis desk is inside the terminal at Lisbon Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €200.
  • Fuel policy: full to full. Opening hours: 06:00–24:00 daily; 24h key drop box for returns.
  • Main red flag from travellers: Many recent reviews report charges made at or after return for damage they say was pre-existing or minor (roughly 200 to over 1000 EUR), plus fuel charges despite a full tank, with slow or templated complaint handling..

Based on 240 reviews analysed · Last updated · How scores work

The short version

Based on about 240 recent Google reviews after excluding 60 (about 170 with text), most are positive about helpful counter staff and fairly new cars. A substantial minority, roughly one in six text reviews, report surprise charges, card or booking problems, or waits of an hour or more, and complaint follow-up is often described as hard to get. Web evidence is thinner and mostly undated, but it points the same way on damage charges.

AI-assisted summary of 240 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 28 reports · high confidence.

Counter upselling(20% of score)

Poor3.8/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 14 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 32 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 18 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.4 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.2 · counts 30%
  • 60 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (167 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews report charges made at or after return for damage they say was pre-existing or minor (roughly 200 to over 1000 EUR), plus fuel charges despite a full tank, with slow or templated complaint handling.trustpilot.comheadforpoints.com
  • Recurring reports that extras were added or priced far above the booking at the desk, including upgrades, insurance and prepaid fuel, with rushed digital signing and Avis later pointing to the signed contract.
  • Several recent reviews describe card rules causing trouble at pickup, such as two credit cards demanded, a foreign card refused, or only the booking holder's card accepted, in some cases leaving travellers without the car they had prepaid.
  • About 9 recent reviews report pickup waits of an hour or more, or a disorganised queue system, and in one case two hours ending with no car.
  • Many reviewers say phone lines and emails went unanswered after the rental, which made charge and refund disputes hard to resolve.trustpilot.com

Green flags (4)

  • Many reviews describe friendly, patient counter staff who fixed booking mix-ups, app problems or invoice errors on the spot.
  • Numerous reviews praise nearly new, clean cars, often hybrid or automatic, with easy returns.
  • Online check-in, Preferred membership or the key kiosk or QR code gave quick pickups with little or no queue in about 10 reviews.
  • Several reviewers got free or fairly priced upgrades and good value at the counter.

Practical facts

LocationDesk inside the terminalsource
Opening hours06:00–24:00 daily; 24h key drop box for returnssource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200source
Fuel policyFull to fullsource
Shares the desk withBudget

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 240 recent Google reviews of this desk, which we do not republish.

Before you go

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Avis at other airports and stations

Same brand, different counter. We rate each location on its own.

Avis at Lisbon Airport: questions and answers

Is Avis at Lisbon Airport any good?

Avis at Lisbon Humberto Delgado Airport has a Counterwise Score of 4.9/10 (Poor) and is ranked No. 7 of 21 desks at the airport. Main green flag: Many reviews describe friendly, patient counter staff who fixed booking mix-ups, app problems or invoice errors on the spot.. Main red flag: Many recent reviews report charges made at or after return for damage they say was pre-existing or minor (roughly 200 to over 1000 EUR), plus fuel charges despite a full tank, with slow or templated complaint handling..

Do I need a credit card to rent from Avis at Lisbon Airport?

No. Avis at Lisbon Humberto Delgado Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Avis at Lisbon Airport?

The typical deposit at Avis at Lisbon Humberto Delgado Airport is €200. The lowest starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Avis desk at Lisbon Airport?

The Avis desk is inside the terminal at Lisbon Airport. It shares the counter with Budget.

What are the opening hours of Avis at Lisbon Airport?

Avis at Lisbon Humberto Delgado Airport is open 06:00–24:00 daily; 24h key drop box for returns. Fuel policy: full to full.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side