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Counterwise

No. 21 of 21 at LIS

Europcar

at Lisbon Humberto Delgado Airport

In terminal
Counterwise Score 3.1 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Europcar at Lisbon Humberto Delgado Airport is ranked No. 21 of 21 car rental desks at the airport, with a Counterwise Score of 3.1/10 (Poor).
  • The Europcar desk is inside the terminal at Lisbon Airport.
  • A credit card in the main driver's name is required; the typical deposit is €100–€300.
  • Fuel policy: full to full. Opening hours: 06:30–23:59 daily.
  • Main red flag from travellers: Very long waits to collect the car are reported repeatedly: many recent reviews describe 1 to 2 hours or more even with prepaid bookings or online check-in, with few staff on duty and cars still being cleaned. Forum and review-site posts describe the same pattern..

Based on 293 reviews analysed · Last updated · How scores work

The short version

Based on about 175 recent Google reviews with text (after 7 exclusions, and ignoring 97 star-only ratings), this desk is rated poorly on queue time, counter upselling and surprise charges, with a smaller group of travellers reporting smooth, fast rentals and good cars. The pattern is consistent across the last three months and is partly supported by forum and review-site posts, though most web sources are undated. Allow plenty of time at pickup, check the contract before signing, and photograph the car in detail.

AI-assisted summary of 293 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 38 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 40 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 38 reports · high confidence.

Queue time(15% of score)

Poor2.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 65 reports · high confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 42 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 2.9 · counts 30%
  • 7 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, duplicates). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (212 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Very long waits to collect the car are reported repeatedly: many recent reviews describe 1 to 2 hours or more even with prepaid bookings or online check-in, with few staff on duty and cars still being cleaned. Forum and review-site posts describe the same pattern.tripadvisor.comtripadvisor.co.nzuk.trustpilot.comdiscovercars.com
  • Many recent reviews say desk staff pushed premium insurance, roadside assistance, upgrades or a toll device, including customers with prepaid full cover from brokers or card insurers. Several say extras were added to the contract they signed on a tablet and only noticed on the final invoice; one booking-platform customer reports the same pattern after a dispute was resolved with a refund.tripadvisor.comuk.trustpilot.com
  • Repeated reports of damage charges (roughly 80 to 370 EUR) for small marks such as wheel scratches that customers say were not visible or already present. They cite poor lighting and rushed or incomplete check-in inspections, and a few say the charge was reversed after a dispute.uk.trustpilot.comdiscovercars.com
  • Several recent reviews report refuelling charges or fuel top-up fees despite the customer saying they returned the car full or at the level received.
  • Many recent reviews report the booked car or category not being available, a smaller or lower-category replacement at a higher price, or a refusal over card or licence rules (debit, prepaid or second card, licence under one year) that customers say were not clear at booking, followed by a new, costlier rental.

Green flags (4)

  • Customers using the key kiosk or express route, or arriving at quiet times, report pickup and return in 15 minutes or less. The Express counter is described as usually having no queue.reviewcarhire.com
  • Many reviews describe new, low-mileage or well-kept and clean cars, sometimes upgraded at no charge.
  • Some customers report no insurance pressure, a proper inspection at pickup and return, quick release of the deposit (about 9 days in one report) and fair handling of a disputed mark.
  • Staff are frequently described as friendly and helpful, even in reviews that criticise waiting times.

Practical facts

LocationDesk inside the terminalsource
Opening hours06:30–23:59 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical deposit€100–€300source
Fuel policyFull to fullsource
Shares the desk withKeddy by Europcar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 293 recent Google reviews of this desk, which we do not republish.

Before you go

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Europcar at other airports and stations

Same brand, different counter. We rate each location on its own.

Europcar at Lisbon Airport: questions and answers

Is Europcar at Lisbon Airport any good?

Europcar at Lisbon Humberto Delgado Airport has a Counterwise Score of 3.1/10 (Poor) and is ranked No. 21 of 21 desks at the airport. Main green flag: Customers using the key kiosk or express route, or arriving at quiet times, report pickup and return in 15 minutes or less. The Express counter is described as usually having no queue.. Main red flag: Very long waits to collect the car are reported repeatedly: many recent reviews describe 1 to 2 hours or more even with prepaid bookings or online check-in, with few staff on duty and cars still being cleaned. Forum and review-site posts describe the same pattern..

Do I need a credit card to rent from Europcar at Lisbon Airport?

Yes. Europcar at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Europcar at Lisbon Airport?

The typical deposit at Europcar at Lisbon Humberto Delgado Airport is €100–€300. The lowest starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Europcar desk at Lisbon Airport?

The Europcar desk is inside the terminal at Lisbon Airport. It shares the counter with Keddy by Europcar.

What are the opening hours of Europcar at Lisbon Airport?

Europcar at Lisbon Humberto Delgado Airport is open 06:30–23:59 daily. Fuel policy: full to full.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side