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Counterwise

No. 6 of 21 at LIS

Sicily by Car

at Lisbon Humberto Delgado Airport

Shuttle
Counterwise Score 5.5 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Sicily by Car at Lisbon Humberto Delgado Airport is ranked No. 6 of 21 car rental desks at the airport, with a Counterwise Score of 5.5/10 (Poor).
  • The Sicily by Car desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Many recent reviews say the car was refused or a large extra (about €120 to €400, usually the desk's own insurance) was demanded because of the card type (debit, online-bank, or a card without embossed details) or the licence format (no physical licence, international permit). Several say these rules were not clear when booking..

Based on 287 reviews analysed · Last updated · How scores work

The short version

Based on about 287 Google reviews kept after exclusions (roughly 175 with useful text, nearly all from the last 11 months), this off-site desk gets praise for new, clean cars, friendly staff and quick returns. Recurring problems are strict card and licence rules enforced at the counter with costly add-ons, stranded travellers after 23:00, extra fees versus the booking, and occasional long waits or post-rental charge disputes. Web evidence is thin and mostly undated.

AI-assisted summary of 287 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor5.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 20 reports · medium confidence.

Counter upselling(20% of score)

Poor4.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 20 reports · medium confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 60 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Great8.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 45 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.1 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.5 · counts 30%
  • 13 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (157 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews say the car was refused or a large extra (about €120 to €400, usually the desk's own insurance) was demanded because of the card type (debit, online-bank, or a card without embossed details) or the licence format (no physical licence, international permit). Several say these rules were not clear when booking.qeeq.com
  • Repeated reports from late October that after about 23:00 nobody answered the phone and no shuttle came, even for delayed flights, leaving travellers stranded or forced to rent elsewhere or take a taxi. Reviews from August and October describe the same pattern, and one reports a late-arrival fee.
  • Charges or deposits at the counter differ from the booking voucher in about 10 reviews, including young-driver fees, deposits several times higher than shown, cross-border fees found only at return and unexpected pick-up or activation fees.specialfares.com
  • About 7 reviews from the last 3 months report disputed charges after return: small scratches the traveller says were not theirs, a fuel charge after a full tank was confirmed, an unexplained card debit two months later, and a deposit shortfall.
  • Long waits of 45 minutes to 1.5 hours at the desk or for the shuttle are reported in about 7 reviews, mostly from August to October, with staff described as slow at busy times.

Green flags (5)

  • Cars are repeatedly described as new or nearly new, clean and in the booked category or better. Around 35 kept reviews mention this, and aggregator reviews agree.qeeq.com
  • Pick-up and return are described as quick and friendly in about 20 reviews, with a fast shuttle back to the airport. A forum post from August 2026 says there is usually no queue.reddit.com
  • Deposits are reported released within hours to a few days after return in about 7 reviews, with only tolls and device fees deducted in some cases.
  • Several reviews say the desk accepted refusal of its own insurance without pressure, though others report the opposite.
  • A few reviews report a free upgrade or a better car than booked.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–23:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 287 recent Google reviews of this desk, which we do not republish.

Before you go

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Sicily by Car at other airports and stations

Same brand, different counter. We rate each location on its own.

Sicily by Car at Lisbon Airport: questions and answers

Is Sicily by Car at Lisbon Airport any good?

Sicily by Car at Lisbon Humberto Delgado Airport has a Counterwise Score of 5.5/10 (Poor) and is ranked No. 6 of 21 desks at the airport. Main green flag: Cars are repeatedly described as new or nearly new, clean and in the booked category or better. Around 35 kept reviews mention this, and aggregator reviews agree.. Main red flag: Many recent reviews say the car was refused or a large extra (about €120 to €400, usually the desk's own insurance) was demanded because of the card type (debit, online-bank, or a card without embossed details) or the licence format (no physical licence, international permit). Several say these rules were not clear when booking..

Do I need a credit card to rent from Sicily by Car at Lisbon Airport?

Yes. Sicily by Car at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Sicily by Car at Lisbon Airport?

The deposit amount at Sicily by Car at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Sicily by Car desk at Lisbon Airport?

The Sicily by Car desk is off-site, reached by shuttle from Lisbon Airport (ride time not confirmed yet).

What are the opening hours of Sicily by Car at Lisbon Airport?

Sicily by Car at Lisbon Humberto Delgado Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side