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Counterwise

No. 1 of 21 at LIS

EPI Rent a Car

at Lisbon Humberto Delgado Airport

Shuttle 7 min
Counterwise Score 8.7 out of 10, rated Great.Medium consensusCheck prices ↓

At a glance

  • EPI Rent a Car at Lisbon Humberto Delgado Airport is ranked No. 1 of 21 car rental desks at the airport, with a Counterwise Score of 8.7/10 (Great).
  • The EPI Rent a Car desk is off-site: the shuttle from Lisbon Airport takes about 7 minutes.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–22:00 daily.

Based on 293 reviews analysed · Last updated · How scores work

The short version

Based on about 260 usable Google reviews after excluding 5 (out of 298, of which 30 are star-only), this desk is rated very positively for shuttle speed, clean newer cars and a lack of insurance pressure at the counter. The main recurring complaints are a few disputed interior cleaning fees of 75 to 200 EUR, occasional shuttle meeting-point confusion and an after-hours surcharge; these are infrequent. Web evidence agrees but is mostly undated aggregator pages.

AI-assisted summary of 293 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed7.8/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 28 reports · high confidence.

Counter upselling(20% of score)

Great9.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 35 reports · high confidence.

Booking honoured(20% of score)

Great8.7/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 25 reports · high confidence.

Queue time(15% of score)

Great8.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Great9.2/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 60 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 8.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 10.0 · counts 30%
  • 5 of 298 recent reviews excluded as unreliable (solicited staff praise, other reasons). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (154 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (0)

    Green flags (5)

    • Many reviewers say no extra insurance or add-ons were pushed at the desk; staff reportedly told customers when broker cover was already sufficient or when a toll device was not needed for their route.
    • Shuttle from the airport is repeatedly described as quick, usually about 5 to 15 minutes, with fast handover and return; the partner listing puts the office 5 to 7 minutes from the terminal.discovercars.com
    • Cars are widely described as clean, new or near-new, and several reviewers say existing damage was documented together with staff at handover.
    • Several reviewers booked via brokers and report no deposit held on their card, with a free second driver and free cross-border travel in some cases.
    • Toll charges are billed some weeks after the rental with a clear itemised invoice, according to several recent reviews.

    Practical facts

    LocationOff-site, shuttle about 7 minsource
    Opening hours08:00–22:00 dailysource
    Credit card requiredYes, in the main driver’s namesource
    Typical depositNot confirmed yet
    Fuel policySame to samesource
    Shares the desk withNo other brands

    “Not confirmed yet” means we have not verified that fact yet. We never guess.

    Sources

    Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 293 recent Google reviews of this desk, which we do not republish.

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    EPI Rent a Car at Lisbon Airport: questions and answers

    Is EPI Rent a Car at Lisbon Airport any good?

    EPI Rent a Car at Lisbon Humberto Delgado Airport has a Counterwise Score of 8.7/10 (Great) and is ranked No. 1 of 21 desks at the airport. Main green flag: Many reviewers say no extra insurance or add-ons were pushed at the desk; staff reportedly told customers when broker cover was already sufficient or when a toll device was not needed for their route..

    Do I need a credit card to rent from EPI Rent a Car at Lisbon Airport?

    Yes. EPI Rent a Car at Lisbon Humberto Delgado Airport requires a credit card in the main driver's name for the deposit.

    How much is the deposit at EPI Rent a Car at Lisbon Airport?

    The deposit amount at EPI Rent a Car at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

    Where is the EPI Rent a Car desk at Lisbon Airport?

    The EPI Rent a Car desk is off-site: the shuttle from Lisbon Airport takes about 7 minutes.

    What are the opening hours of EPI Rent a Car at Lisbon Airport?

    EPI Rent a Car at Lisbon Humberto Delgado Airport is open 08:00–22:00 daily. Fuel policy: same to same.

    Other desks at Lisbon Airport

    Ranked by Counterwise Score. Compare all 21 desks side by side