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Avis

Name: Avis at Valencia Airport: Counterwise rating
Item: Avis (Valencia Airport)
Rating: 5.4
Author: Counterwise

at Valencia Airport

In terminalNo credit card needed

High consensus Check prices ↓

At a glance

Avis at Valencia Airport is ranked No. 7 of 17 car rental desks at the airport, with a Counterwise Score of 5.4/10 (Poor).
The Avis desk is inside the terminal at Valencia Airport.
No credit card is required (debit cards accepted); the typical deposit is €200.
Fuel policy: full to full. Opening hours: Mon–Fri 08:00–23:45; Sat–Sun 08:30–22:15.
Main red flag from travellers: Many recent reviews report fuel-related charges: being charged as if the tank was empty although it was full, being asked for a printed fuel receipt on return, or paying for fuel twice. Some say it is not disclosed at pickup. Some travellers say charges were reversed after showing proof..

Based on 94 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on about 75 Google reviews with text from the last 20 months (18 of 112 reviews excluded, 19 more are star-only), the Avis desk at Valencia Airport gets mostly positive comments on speed, cars and staff. Recurring complaints concern fuel-receipt charges, damage charges raised after return, fees not shown at booking, bookings refused or downgraded, and slow complaint handling. Web evidence is thin, mostly undated or older and mixed, so reviews carry most of the weight.

AI-assisted summary of 94 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 22 reports · high confidence.

Counter upselling(20% of score)

Poor5.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 9 reports · medium confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 17 reports · high confidence.

Queue time(15% of score)

Mixed7.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 20 reports · medium confidence.

Car condition(15% of score)

Great8.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 12 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 5.3 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 6.1 · counts 30%
18 of 112 recent reviews excluded as unreliable (solicited staff praise, other locations, other reasons). How we clean reviews
Pulled 21% toward the airport average, because recent reviews are few (57 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

Many recent reviews report fuel-related charges: being charged as if the tank was empty although it was full, being asked for a printed fuel receipt on return, or paying for fuel twice. Some say it is not disclosed at pickup. Some travellers say charges were reversed after showing proof.
Several recent reviews describe damage charges disclosed only after the car was returned, in the hundreds of euros, for scratches, a mirror or a windscreen chip that customers say were pre-existing or not raised during the return check.
Several recent reviews report extra fees not made clear at the counter or in the booking, such as a one-way/different-office fee, an airport surcharge on an upgrade, and extra-day or office charges.
Repeated reports of bookings not delivered as made: rentals refused over card or document rules (physical card, passport, damaged licence), a smaller or lower-category car offered than the one booked, or no car available.
Many recent reviews say that disputes over charges are hard to resolve: phone lines hard to reach, emails unanswered or answered with templates, and refunds pending for weeks. A 2025 forum thread says head-office complaints were ignored.tripadvisor.com

Green flags (5)

Many recent reviews describe quick pickups and returns with short or no queues, often completed within about 15 minutes.
Cars are repeatedly described as clean, new or well prepared, including recent Cupra and Peugeot models.
Counter and return staff are frequently described as friendly, professional and helpful, including help fixing reservations and setting the car language to English.
Some travellers report that the deposit was released within days and that prepaid-fuel charges were cancelled or reversed when a full tank was shown.
App-based or member pickup (mobile app, Preferred) lets some customers skip the paperwork and go straight to the car.

Practical facts

Location	Desk inside the terminalsource
Opening hours	Mon–Fri 08:00–23:45; Sat–Sun 08:30–22:15source
Credit card required	No, debit cards accepted (check conditions)source
Typical deposit	€200source
Fuel policy	Full to fullsource
Shares the desk with	Budget

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 94 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Check the closing time (Mon–Fri 08:00–23:45; Sat–Sun 08:30–22:15). If your flight lands late, call the desk: some wait, others close on time.

Avis at other airports and stations

Same brand, different counter. We rate each location on its own.

Avis at Valencia Airport: questions and answers

Is Avis at Valencia Airport any good?

Avis at Valencia Airport has a Counterwise Score of 5.4/10 (Poor) and is ranked No. 7 of 17 desks at the airport. Main green flag: Many recent reviews describe quick pickups and returns with short or no queues, often completed within about 15 minutes.. Main red flag: Many recent reviews report fuel-related charges: being charged as if the tank was empty although it was full, being asked for a printed fuel receipt on return, or paying for fuel twice. Some say it is not disclosed at pickup. Some travellers say charges were reversed after showing proof..

Do I need a credit card to rent from Avis at Valencia Airport?

No. Avis at Valencia Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Avis at Valencia Airport?

The typical deposit at Avis at Valencia Airport is €200. The lowest starting deposit at this airport is at Wiber (from €0).

Where is the Avis desk at Valencia Airport?

The Avis desk is inside the terminal at Valencia Airport. It shares the counter with Budget.

What are the opening hours of Avis at Valencia Airport?

Avis at Valencia Airport is open Mon–Fri 08:00–23:45; Sat–Sun 08:30–22:15. Fuel policy: full to full.

Other desks at Valencia Airport

Ranked by Counterwise Score. Compare all 17 desks side by side