No. 16 of 17 at LPA

Avis

Name: Avis at Gran Canaria Airport: Counterwise rating
Item: Avis (Gran Canaria Airport)
Rating: 3.6
Author: Counterwise

at Gran Canaria Airport

In terminalNo credit card needed

Medium consensus Check prices ↓

At a glance

Avis at Gran Canaria Airport is ranked No. 16 of 17 car rental desks at the airport, with a Counterwise Score of 3.6/10 (Poor).
The Avis desk is inside the terminal at Gran Canaria Airport.
No credit card is required (debit cards accepted); the typical deposit is €200.
Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
Main red flag from travellers: Very long waits to collect the car are reported in about 70 recent reviews, commonly 1 to 3 hours and occasionally more, usually with only one or two agents at the shared Avis/Budget counter. Quick Pass and Preferred lanes often did not shorten the wait..

Based on 291 reviews analysed · Last updated 13 November 2026 · How scores work

The short version

Based on about 290 usable Google reviews from the last 11 months (after removing 9), this desk is mainly criticised for very long pick-up queues, frequently 1 to 3 hours, and for recurring disputes over post-rental charges and extra insurance sales. Staff are often described as friendly and many travellers received new, clean cars, but dirty cars and tyre problems are also reported. Web sources are mostly undated aggregator pages and add little independent evidence.

AI-assisted summary of 291 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 38 reports · high confidence.

Counter upselling(20% of score)

Poor4.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 19 reports · high confidence.

Booking honoured(20% of score)

Poor4.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 28 reports · high confidence.

Queue time(15% of score)

Poor1.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 100 reports · high confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 55 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 3.6 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 3.4 · counts 30%
9 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons, other locations). How we clean reviews
Pulled 7% toward the airport average, because recent reviews are few (200 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

Very long waits to collect the car are reported in about 70 recent reviews, commonly 1 to 3 hours and occasionally more, usually with only one or two agents at the shared Avis/Budget counter. Quick Pass and Preferred lanes often did not shorten the wait.
About 30 recent reviews report disputed charges after returning the car, such as fuel surcharges despite a full tank, late-return fees when keys were left in the drop box, cleaning fees and scratch charges the customer says pre-dated the rental. Several also describe slow or missing deposit refunds, and some reviewers say complaints went unanswered.
Around 15 reviews describe being pushed at the desk to buy extra insurance, glass cover or a second driver, sometimes after showing existing third-party or broker cover.
About 25 reviews report cars handed over dirty, smelling of smoke or lacking washer fluid, and several report worn tyres, low-pressure warnings or mechanical faults. A few say staff initially dismissed the concern before swapping the car.
Around 18 reviews report problems with the booking itself at the counter: smaller category cars than reserved, cars not available, extra payments demanded, or card deposit holds failing so the car was not released.

Green flags (4)

Counter and car-park staff are described as friendly, patient and professional in roughly 45 kept reviews, often even by reviewers who were unhappy about the queue.
Around 20 reviews describe quick, uncomplicated pick-up or return, with some returns taking only a few minutes, mainly when the counter was not busy.
About 20 reviews praise new, clean, low-mileage cars, and several report a free upgrade above the booked category.
Several reviews say staff replaced a car with a defect, a flat tyre or missing equipment promptly and without argument.

Practical facts

Location	Desk inside the terminalsource
Opening hours	07:00–23:00 dailysource
Credit card required	No, debit cards accepted (check conditions)source
Typical deposit	€200source
Fuel policy	Full to fullsource
Shares the desk with	Budget

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 291 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Check the closing time (07:00–23:00 daily). If your flight lands late, call the desk: some wait, others close on time.

Avis at other airports and stations

Same brand, different counter. We rate each location on its own.

Avis at Gran Canaria Airport: questions and answers

Is Avis at Gran Canaria Airport any good?

Avis at Gran Canaria Airport has a Counterwise Score of 3.6/10 (Poor) and is ranked No. 16 of 17 desks at the airport. Main green flag: Counter and car-park staff are described as friendly, patient and professional in roughly 45 kept reviews, often even by reviewers who were unhappy about the queue.. Main red flag: Very long waits to collect the car are reported in about 70 recent reviews, commonly 1 to 3 hours and occasionally more, usually with only one or two agents at the shared Avis/Budget counter. Quick Pass and Preferred lanes often did not shorten the wait..

Do I need a credit card to rent from Avis at Gran Canaria Airport?

No. Avis at Gran Canaria Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Avis at Gran Canaria Airport?

The typical deposit at Avis at Gran Canaria Airport is €200. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Avis desk at Gran Canaria Airport?

The Avis desk is inside the terminal at Gran Canaria Airport. It shares the counter with Budget.

What are the opening hours of Avis at Gran Canaria Airport?

Avis at Gran Canaria Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Gran Canaria Airport

Ranked by Counterwise Score. Compare all 17 desks side by side