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Counterwise

No. 15 of 27 at OPO

Avis

at Porto Francisco Sá Carneiro Airport

Shuttle 2 minNo credit card needed
Counterwise Score 4.9 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Avis at Porto Francisco Sá Carneiro Airport is ranked No. 15 of 27 car rental desks at the airport, with a Counterwise Score of 4.9/10 (Poor).
  • The Avis desk is off-site: the shuttle from Porto Airport takes about 2 minutes.
  • No credit card is required (debit cards accepted); the typical deposit is €200.
  • Fuel policy: full to full. Opening hours: 07:00–24:00 daily; 24h drop-off.
  • Main red flag from travellers: About a dozen recent reviews describe disputes over damage charges, often scratches or wheel scuffs that travellers say were already on the car or not on the damage sheet. Amounts mentioned range from about 80 to 840 euros, and some say charges were taken without an explanation or itemised bill..

Based on 282 reviews analysed · Last updated · How scores work

The short version

Based on about 180 informative Google reviews from the last five months (18 excluded, mostly staff-praise reviews), this off-site Avis desk at Porto Airport is praised for friendly staff, fast returns and generally clean, newer cars. A significant minority report disputed damage and fuel charges, extra fees and insurance pressure, refusals over credit card rules, and waits of an hour or more, mainly in summer and early autumn. Web evidence is thin and mostly undated, so these findings rest mainly on the reviews.

AI-assisted summary of 282 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 40 reports · high confidence.

Counter upselling(20% of score)

Poor4.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 19 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 55 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 36 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.9 · counts 30%
  • 18 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (188 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • About a dozen recent reviews describe disputes over damage charges, often scratches or wheel scuffs that travellers say were already on the car or not on the damage sheet. Amounts mentioned range from about 80 to 840 euros, and some say charges were taken without an explanation or itemised bill.ie.trustpilot.com
  • At least 8 recent reviews say staff advised returning the car without refilling, as the desk's fuel option would be cheaper, and the traveller was then billed a full tank (roughly 80-115 euros) even when the tank was half full or more. Several others say they were charged for fuel despite returning the car full.
  • Many reviewers report extra costs they say were not clear at booking: cross-border fees, location or service fees, toll-device charges, tax, and insurance or fuel services added at the counter. About 15 also describe pressure to buy the desk's cover, including doubts about cover bought through a broker.
  • About 12 reviews, including several from September and October, report waiting an hour or more to get the car, sometimes up to nearly two hours, even with an online pre-booking or check-in. Some also mention too few staff and no priority for families.
  • Several recent reviewers say they were refused a car because the desk asked for two credit cards, or because a debit card was not accepted for the deposit. They say these requirements were not stated, or were unclear, in their booking documents, and they received no refund or alternative.

Green flags (5)

  • A large share of the kept reviews praise friendly, professional and helpful staff and a quick, smooth pick-up and return. Many are from regular customers, and some describe staff helping with luggage, child seats or a late flight.
  • Many travellers describe clean, new or almost new cars, sometimes with a choice between two cars of the booked category or a free upgrade.
  • Several recent reports say the deposit was released within 0-2 days, and a May 2026 guide says deposit holds are usually released within 3-5 working days.reviewcarhire.com
  • Several reviewers describe the free shuttle from the terminal as short, quick and convenient, and the car return as fast, often under 10 minutes, with a key box available for after-hours returns.reviewcarhire.com
  • A handful of reviewers explicitly say they were not pushed to buy extra insurance or extras and that invoicing matched the app booking.

Practical facts

LocationOff-site, shuttle about 2 minsource
Opening hours07:00–24:00 daily; 24h drop-offsource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200source
Fuel policyFull to fullsource
Shares the desk withBudget

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 282 recent Google reviews of this desk, which we do not republish.

Before you go

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Avis at other airports and stations

Same brand, different counter. We rate each location on its own.

Avis at Porto Airport: questions and answers

Is Avis at Porto Airport any good?

Avis at Porto Francisco Sá Carneiro Airport has a Counterwise Score of 4.9/10 (Poor) and is ranked No. 15 of 27 desks at the airport. Main green flag: A large share of the kept reviews praise friendly, professional and helpful staff and a quick, smooth pick-up and return. Many are from regular customers, and some describe staff helping with luggage, child seats or a late flight.. Main red flag: About a dozen recent reviews describe disputes over damage charges, often scratches or wheel scuffs that travellers say were already on the car or not on the damage sheet. Amounts mentioned range from about 80 to 840 euros, and some say charges were taken without an explanation or itemised bill..

Do I need a credit card to rent from Avis at Porto Airport?

No. Avis at Porto Francisco Sá Carneiro Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Avis at Porto Airport?

The typical deposit at Avis at Porto Francisco Sá Carneiro Airport is €200. The lowest starting deposit at this airport is at Klass Wagen (from €0).

Where is the Avis desk at Porto Airport?

The Avis desk is off-site: the shuttle from Porto Airport takes about 2 minutes. It shares the counter with Budget.

What are the opening hours of Avis at Porto Airport?

Avis at Porto Francisco Sá Carneiro Airport is open 07:00–24:00 daily; 24h drop-off. Fuel policy: full to full.

Other desks at Porto Airport

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