No. 15 of 16 at IBZ

OK Mobility

Name: OK Mobility at Ibiza Airport: Counterwise rating
Item: OK Mobility (Ibiza Airport)
Rating: 3
Author: Counterwise

at Ibiza Airport

In terminal

High consensus Check prices ↓

At a glance

OK Mobility at Ibiza Airport is ranked No. 15 of 16 car rental desks at the airport, with a Counterwise Score of 3.0/10 (Poor).
The OK Mobility desk is inside the terminal at Ibiza Airport.
A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
Fuel policy: full to full. Opening hours: High season 07:00–23:00 (23:00–01:00 for confirmed bookings); low season 07:00–22:00 (22:00–23:00 for confirmed bookings); closes 17:00 on 24 and 31 Dec.
Main red flag from travellers: Many recent reviews report deposit and fuel-deposit refunds (typically 100-150 EUR, sometimes about 1,950 EUR) taking several weeks to a month or more, with emails and calls going unanswered; some also report disputed damage, cleaning or fuel charges..

Based on 294 reviews analysed · Last updated 13 November 2026 · How scores work

The short version

Based on about 185 informative recent Google reviews after excluding 6 unreliable ones (plus about 70 star-only ratings), experiences at this desk are sharply mixed: many travelers find pickup quick and the price good, but a large share report slow deposit refunds, desk insurance pressure, unavailable booked vehicles, long summer queues and poorly maintained cars and motorbikes. Web evidence is mostly undated review-site pages and also leans negative; check the card requirements carefully before booking and photograph the car and fuel gauge at pickup.

AI-assisted summary of 294 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 44 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 32 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · medium confidence.

Car condition(15% of score)

Poor3.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 65 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 2.8 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 3.1 · counts 30%
6 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other reasons). How we clean reviews
Pulled 6% toward the airport average, because recent reviews are few (217 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

Many recent reviews report deposit and fuel-deposit refunds (typically 100-150 EUR, sometimes about 1,950 EUR) taking several weeks to a month or more, with emails and calls going unanswered; some also report disputed damage, cleaning or fuel charges.
Numerous recent reviews say travelers without a credit card in the driver's name, or who declined desk cover, were pushed to buy the desk's own insurance (roughly 130-470 EUR) that often rivaled the rental price, even when third-party cover had been bought.
A large group of recent reviews, especially for motorbikes, report the booked vehicle being unavailable at arrival and replaced by a different or larger car, or no vehicle at all, with little compensation.
Many reviews report dirty cars with smoke smell, low fuel, warning lights, flat tyres, and motorbikes with broken helmets, missing mirrors or lights, and breakdowns.
Around 20 reviews from summer 2026 report waits of 45 minutes to 2 hours, often with one agent on duty at early-morning peaks, even with fast track. A few report offices closed late at night.

Green flags (4)

Roughly 15-20 reviews describe quick, easy pickup and return, sometimes within about 10 minutes, with no shuttle needed.
The desk is described as inside the airport complex (office near other rental desks, a short walk to the P2 car park), so no shuttle bus is reported by recent travelers.spainautorental.com okmobility.com
Around 15 reviews praise low prices and value, and several travelers report free upgrades to a larger or better car.
Counter staff are frequently described as friendly and helpful, including advice to photograph existing damage; a few travelers got their deposit back within days.

Practical facts

Location	Desk inside the terminalsource
Opening hours	High season 07:00–23:00 (23:00–01:00 for confirmed bookings); low season 07:00–22:00 (22:00–23:00 for confirmed bookings); closes 17:00 on 24 and 31 Decsource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	Not confirmed yet
Fuel policy	Full to fullsource
Shares the desk with	No other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 294 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with enough available credit for the deposit (amount not confirmed yet).
Check the closing time (High season 07:00–23:00 (23:00–01:00 for confirmed bookings); low season 07:00–22:00 (22:00–23:00 for confirmed bookings); closes 17:00 on 24 and 31 Dec). If your flight lands late, call the desk: some wait, others close on time.

OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Ibiza Airport: questions and answers

Is OK Mobility at Ibiza Airport any good?

OK Mobility at Ibiza Airport has a Counterwise Score of 3.0/10 (Poor) and is ranked No. 15 of 16 desks at the airport. Main green flag: Roughly 15-20 reviews describe quick, easy pickup and return, sometimes within about 10 minutes, with no shuttle needed.. Main red flag: Many recent reviews report deposit and fuel-deposit refunds (typically 100-150 EUR, sometimes about 1,950 EUR) taking several weeks to a month or more, with emails and calls going unanswered; some also report disputed damage, cleaning or fuel charges..

Do I need a credit card to rent from OK Mobility at Ibiza Airport?

Yes. OK Mobility at Ibiza Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Ibiza Airport?

The deposit amount at OK Mobility at Ibiza Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Goldcar (€0–€950).

Where is the OK Mobility desk at Ibiza Airport?

The OK Mobility desk is inside the terminal at Ibiza Airport.

What are the opening hours of OK Mobility at Ibiza Airport?

OK Mobility at Ibiza Airport is open High season 07:00–23:00 (23:00–01:00 for confirmed bookings); low season 07:00–22:00 (22:00–23:00 for confirmed bookings); closes 17:00 on 24 and 31 Dec. Fuel policy: full to full.

Other desks at Ibiza Airport

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