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Counterwise

No. 8 of 17 at VLC

OK Mobility

at Valencia Airport

In terminal
Counterwise Score 5.4 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • OK Mobility at Valencia Airport is ranked No. 8 of 17 car rental desks at the airport, with a Counterwise Score of 5.4/10 (Poor).
  • The OK Mobility desk is inside the terminal at Valencia Airport.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily (peak season); 07:00–22:00 (low season).
  • Main red flag from travellers: Many reviews, about 18 in the last 12 months, say travellers who had already bought broker or third-party full cover were told it was not valid. They were then pushed or required to buy the desk's own insurance, often costing two to three times the rental price..

Based on 285 reviews analysed · Last updated · How scores work

The short version

Based on 285 recent Google reviews after exclusions (about 203 with text, covering roughly the last 14 months), this desk is mixed. Many travellers praise fast handovers, clean cars and friendly staff, but a large minority report being pushed into the desk's own insurance, often after a card was refused for the deposit hold. Slow deposit releases and disputed charges recur, and a few reviews report the office closing before its stated hours. Web evidence is mostly undated or old and thinner than the reviews.

AI-assisted summary of 285 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 32 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 40 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Mixed7.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 42 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 44 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.8 · counts 30%
  • 15 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons, duplicates…). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (170 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many reviews, about 18 in the last 12 months, say travellers who had already bought broker or third-party full cover were told it was not valid. They were then pushed or required to buy the desk's own insurance, often costing two to three times the rental price.discovercars.com
  • Around 11 recent reviews report that a card the traveller says is a credit card (often dual debit/credit) was refused for the deposit hold at the counter. The traveller was then left with no option but the desk's own insurance. Aggregator pages state the deposit requires a credit card in the driver's name.rental24.co.ukdiscovercars.com
  • Roughly a dozen reviews report deposits or fuel deposits released only after a month or more, or not at all, with emails to customer service left unanswered.
  • Several reviews report charges of around 300 EUR or more for damage or marks that travellers say were already on the car or were flagged at pickup. Some also report fuel charges for a missing fuel-gauge bar.
  • Five reviews, three of them in the last 12 months, report the office being closed before its published closing time, leaving customers without a car despite a paid booking. A few others report no vehicle being available on arrival.

Green flags (5)

  • About 35 reviews describe quick, smooth pickup and return at the airport counter, with only a few reports of long waits.
  • About 30 reviews describe clean, recent-model cars in good condition, and a few mention free upgrades.
  • About 10 reviews say staff did not push extras or insurance and explained the deposit clearly, including travellers who rented on the deposit option without problems.
  • Some travellers report deposits released within a couple of days to a few weeks.
  • Many reviews describe friendly, helpful counter staff who speak English and other languages.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 daily (peak season); 07:00–22:00 (low season)source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withAce Rent a Car

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 285 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Valencia Airport: questions and answers

Is OK Mobility at Valencia Airport any good?

OK Mobility at Valencia Airport has a Counterwise Score of 5.4/10 (Poor) and is ranked No. 8 of 17 desks at the airport. Main green flag: About 35 reviews describe quick, smooth pickup and return at the airport counter, with only a few reports of long waits.. Main red flag: Many reviews, about 18 in the last 12 months, say travellers who had already bought broker or third-party full cover were told it was not valid. They were then pushed or required to buy the desk's own insurance, often costing two to three times the rental price..

Do I need a credit card to rent from OK Mobility at Valencia Airport?

Yes. OK Mobility at Valencia Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Valencia Airport?

The deposit amount at OK Mobility at Valencia Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Wiber (from €0).

Where is the OK Mobility desk at Valencia Airport?

The OK Mobility desk is inside the terminal at Valencia Airport. It shares the counter with Ace Rent a Car.

What are the opening hours of OK Mobility at Valencia Airport?

OK Mobility at Valencia Airport is open 07:00–23:00 daily (peak season); 07:00–22:00 (low season). Fuel policy: full to full.

Other desks at Valencia Airport

Ranked by Counterwise Score. Compare all 17 desks side by side