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Counterwise

No. 10 of 17 at LPA

OK Mobility

at Gran Canaria Airport

In terminal
Counterwise Score 5.0 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • OK Mobility at Gran Canaria Airport is ranked No. 10 of 17 car rental desks at the airport, with a Counterwise Score of 5.0/10 (Poor).
  • The OK Mobility desk is inside the terminal at Gran Canaria Airport.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–22:00 daily.
  • Main red flag from travellers: Roughly 1 in 7 recent reviews say travellers were pushed into buying the desk's own cover (about 150-500 EUR) at pick-up, often because their card was not accepted for the deposit hold, even when they had broker or prepaid cover. Some report being unable to rent or leaving without a car..

Based on 289 reviews analysed · Last updated · How scores work

The short version

Based on about 225 informative Google reviews of this desk (11 of 300 excluded, many others star-only), feedback is polarised: many travellers praise friendly staff, fast pick-up and return and free upgrades, while a sizeable minority report pressure to buy the desk's cover when no credit card is accepted, slow deposit releases and disputed charges. Cars and scooters are variable in condition. Web evidence is mostly undated and mixed, so treat it with caution.

AI-assisted summary of 289 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 42 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 41 reports · high confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 36 reports · medium confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · high confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 54 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.2 · counts 30%
  • 11 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (183 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Roughly 1 in 7 recent reviews say travellers were pushed into buying the desk's own cover (about 150-500 EUR) at pick-up, often because their card was not accepted for the deposit hold, even when they had broker or prepaid cover. Some report being unable to rent or leaving without a car.tripadvisor.intripadvisor.com
  • Many recent reviews report deposits released only after 10 days to 2 months, with a hard-to-reach customer service (automated lines, unanswered tickets). Several cite small 100 EUR holds as well as 1,300-1,900 EUR ones.
  • Several reviews report damage, cleaning or fuel charges (roughly 100-1,000 EUR) that customers say were pre-existing or unjustified, with slow or no response to evidence. A dated Tripadvisor review reports a similar pattern.tripadvisor.in
  • Around 1 in 8 reviews report cars that were dirty, heavily marked or mechanically faulty (warning lights, flat or worn tyres, clutch problems, one tow-out). Scooter and motorbike breakdowns and unsafe rentals are repeated.
  • Waits of about 45 minutes to 1.5 hours at the desk are reported by about 9 reviews, along with confusion finding the office in the car park level and the pick-up bay. Many other reviews describe quick handovers, so queues vary.

Green flags (5)

  • Staff are described as friendly, helpful and professional in a large share of the informative reviews, in both pick-up and return.
  • About 25 reviews describe pick-up and return as quick (often a few minutes), including some with no queue. The company's page places the desk inside the airport facilities.okmobility.com
  • Free or cheap upgrades to a larger or higher category car are reported by around 15 reviews.
  • Travellers with a credit card report the deposit released within minutes to a few days (about 12 reviews).
  • Several reviewers with a credit card or their own excess cover report no hard sell at the desk, and some praise low base prices.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–22:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 289 recent Google reviews of this desk, which we do not republish.

Before you go

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OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Gran Canaria Airport: questions and answers

Is OK Mobility at Gran Canaria Airport any good?

OK Mobility at Gran Canaria Airport has a Counterwise Score of 5.0/10 (Poor) and is ranked No. 10 of 17 desks at the airport. Main green flag: Staff are described as friendly, helpful and professional in a large share of the informative reviews, in both pick-up and return.. Main red flag: Roughly 1 in 7 recent reviews say travellers were pushed into buying the desk's own cover (about 150-500 EUR) at pick-up, often because their card was not accepted for the deposit hold, even when they had broker or prepaid cover. Some report being unable to rent or leaving without a car..

Do I need a credit card to rent from OK Mobility at Gran Canaria Airport?

Yes. OK Mobility at Gran Canaria Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Gran Canaria Airport?

The deposit amount at OK Mobility at Gran Canaria Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at AutoReisen (€0).

Where is the OK Mobility desk at Gran Canaria Airport?

The OK Mobility desk is inside the terminal at Gran Canaria Airport.

What are the opening hours of OK Mobility at Gran Canaria Airport?

OK Mobility at Gran Canaria Airport is open 07:00–22:00 daily. Fuel policy: full to full.

Other desks at Gran Canaria Airport

Ranked by Counterwise Score. Compare all 17 desks side by side