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Counterwise

No. 12 of 19 at BCN

OK Mobility

at Josep Tarradellas Barcelona-El Prat Airport

In terminal
Counterwise Score 4.3 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • OK Mobility at Josep Tarradellas Barcelona-El Prat Airport is ranked No. 12 of 19 car rental desks at the airport, with a Counterwise Score of 4.3/10 (Poor).
  • The OK Mobility desk is inside the terminal at Barcelona Airport.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 06:30–24:00 daily (06:30–07:00 and 23:00–24:00 only for confirmed bookings); 24 and 31 Dec until 19:00.
  • Main red flag from travellers: Many recent reviews (roughly 25 in the last 6 months) say the desk rejected their credit, debit, digital or prepaid card for the deposit and made them buy its own cover (about EUR 76-460, often more than the rental price), or rejected broker or third-party cover. Several say they got no car or no refund when they declined, and that the rule was not clear at booking..

Based on 294 reviews analysed · Last updated · How scores work

The short version

Based on about 205 Google reviews with text (294 reviews kept after excluding 6, many of them stars-only 5-star ratings), most travellers praise fast service, clean cars and low prices. Recurring complaints are card rules that lead to mandatory extra cover, deposit refunds taking 20-30+ days, no-show cancellations after late arrivals, and long summer queues. Web evidence is mostly undated or brand-wide and mixed.

AI-assisted summary of 294 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 36 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 34 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 52 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 44 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.1 · counts 30%
  • 6 of 300 recent reviews excluded as unreliable (other locations, solicited staff praise). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (198 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews (roughly 25 in the last 6 months) say the desk rejected their credit, debit, digital or prepaid card for the deposit and made them buy its own cover (about EUR 76-460, often more than the rental price), or rejected broker or third-party cover. Several say they got no car or no refund when they declined, and that the rule was not clear at booking.reddit.com
  • About 17 kept reviews, mostly from the last 5 months, report deposits or fuel holds (EUR 100-150) still not released after 20-30+ days, with phone, email and WhatsApp support going unanswered. The brand's own help page says release can take up to 30 days.okmobility.com
  • Travellers whose flights were delayed, or whose main driver was late, report bookings cancelled as no-shows, with new payments or fees of about EUR 60-320 demanded. Others report the desk closed or no car available on late-night arrivals.reddit.comtrustpilot.com
  • About 16 kept reviews report waits of 1-3 hours at the desk, often with the booked car or category not ready, especially in summer; some were offered a paid upgrade or a lower category instead.
  • Around 10 kept reviews report charges they dispute for damage or cleaning, or cars with heavy existing scratches, worn tires or other defects, and advise photographing everything at pickup. A dated consumer-site review from early 2026 describes a similar scratch dispute.reviewcarhire.com

Green flags (4)

  • Most text reviews are positive. About 30 describe fast, easy pickup and return, and many call the service efficient and the price low.
  • About 25 kept reviews describe clean, new or well-equipped cars, and some say faulty cars were replaced without fuss.
  • The desk is described as easy to find at the terminals or in the airport car park, with no shuttle needed. The brand's own page says its stores are at Terminals 1 and 2.okmobility.com
  • Several reviewers report friendly staff, and a few say optional extras or upgrades were offered without pressure.

Practical facts

LocationDesk inside the terminalsource
Opening hours06:30–24:00 daily (06:30–07:00 and 23:00–24:00 only for confirmed bookings); 24 and 31 Dec until 19:00source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 294 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Barcelona Airport: questions and answers

Is OK Mobility at Barcelona Airport any good?

OK Mobility at Josep Tarradellas Barcelona-El Prat Airport has a Counterwise Score of 4.3/10 (Poor) and is ranked No. 12 of 19 desks at the airport. Main green flag: Most text reviews are positive. About 30 describe fast, easy pickup and return, and many call the service efficient and the price low.. Main red flag: Many recent reviews (roughly 25 in the last 6 months) say the desk rejected their credit, debit, digital or prepaid card for the deposit and made them buy its own cover (about EUR 76-460, often more than the rental price), or rejected broker or third-party cover. Several say they got no car or no refund when they declined, and that the rule was not clear at booking..

Do I need a credit card to rent from OK Mobility at Barcelona Airport?

Yes. OK Mobility at Josep Tarradellas Barcelona-El Prat Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Barcelona Airport?

The deposit amount at OK Mobility at Josep Tarradellas Barcelona-El Prat Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Goldcar T1 (€0–€950).

Where is the OK Mobility desk at Barcelona Airport?

The OK Mobility desk is inside the terminal at Barcelona Airport.

What are the opening hours of OK Mobility at Barcelona Airport?

OK Mobility at Josep Tarradellas Barcelona-El Prat Airport is open 06:30–24:00 daily (06:30–07:00 and 23:00–24:00 only for confirmed bookings); 24 and 31 Dec until 19:00. Fuel policy: full to full.

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