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Counterwise

No. 8 of 27 at OPO

OK Mobility

at Porto Francisco Sá Carneiro Airport

Shuttle
Counterwise Score 5.7 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • OK Mobility at Porto Francisco Sá Carneiro Airport is ranked No. 8 of 27 car rental desks at the airport, with a Counterwise Score of 5.7/10 (Poor).
  • The OK Mobility desk is off-site, reached by shuttle from Porto Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 06:00–23:00 daily (06:00–07:00 and 22:00–23:00 only for confirmed bookings); 24 and 31 Dec until 19:00.
  • Main red flag from travellers: Many recent reviews say that without a credit card in the main driver's name (debit, prepaid or a different cardholder), the only way to get the car was to buy the desk's own cover costing roughly 190-500 EUR, often several times the booked rental price; some customers left without a car..

Based on 296 reviews analysed · Last updated · How scores work

The short version

Based on about 180 commented Google reviews (296 kept after removing 4 unreliable ones, plus star-only ratings), most travellers report quick service, friendly staff, clean cars and a working shuttle. A significant minority, especially in the last year, describe being forced into expensive desk insurance when the card was not an accepted credit card, as well as slow deposit releases, late-return or fuel fees and occasional missing shuttles or a closed office late at night. Web evidence is mostly undated and mixed, so treat it as supporting rather than decisive.

AI-assisted summary of 296 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 28 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 40 reports · high confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 35 reports · high confidence.

Car condition(15% of score)

Mixed7.8/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 35 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.6 · counts 30%
  • 4 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (166 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews say that without a credit card in the main driver's name (debit, prepaid or a different cardholder), the only way to get the car was to buy the desk's own cover costing roughly 190-500 EUR, often several times the booked rental price; some customers left without a car.auto-jardim.comrental24.co.ukdiscovercars.com
  • Several reviews from the last three months report deposits still held 3-4 weeks after return, ignored emails, or long delays in releasing the card block.
  • Repeated reports of unexpected post-rental or counter charges: fees for late return or flight delays, fuel or diesel charges, an abandonment fee, and damage charges for small marks under the bumper or on the windscreen.trustpilot.com
  • Several customers report that no shuttle appeared, nobody answered the phone, or the office was closed when they arrived late (including after flight delays), leaving them without a car and out of pocket for taxis or a replacement rental.trustpilot.com
  • Some reviews report reservations that were cancelled, lost, not created after payment, or not honoured (vehicle category changed, two-wheeler unavailable), with little or no compensation offered.

Green flags (4)

  • Many reviews describe quick pick-up and return, friendly and professional counter staff, and a free shuttle to and from the airport.
  • A large share of reviewers describe clean, newer cars that matched the booking, and some mention a free upgrade.
  • Travellers who arrived with a valid credit card and prepaid cover often report no pressure to buy extras and clear explanations of what was included.
  • Reviewers report fast help after breakdowns or accidents, including recovery within about an hour and a swift replacement car.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours06:00–23:00 daily (06:00–07:00 and 22:00–23:00 only for confirmed bookings); 24 and 31 Dec until 19:00source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 296 recent Google reviews of this desk, which we do not republish.

Before you go

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OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Porto Airport: questions and answers

Is OK Mobility at Porto Airport any good?

OK Mobility at Porto Francisco Sá Carneiro Airport has a Counterwise Score of 5.7/10 (Poor) and is ranked No. 8 of 27 desks at the airport. Main green flag: Many reviews describe quick pick-up and return, friendly and professional counter staff, and a free shuttle to and from the airport.. Main red flag: Many recent reviews say that without a credit card in the main driver's name (debit, prepaid or a different cardholder), the only way to get the car was to buy the desk's own cover costing roughly 190-500 EUR, often several times the booked rental price; some customers left without a car..

Do I need a credit card to rent from OK Mobility at Porto Airport?

Yes. OK Mobility at Porto Francisco Sá Carneiro Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Porto Airport?

The deposit amount at OK Mobility at Porto Francisco Sá Carneiro Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Klass Wagen (from €0).

Where is the OK Mobility desk at Porto Airport?

The OK Mobility desk is off-site, reached by shuttle from Porto Airport (ride time not confirmed yet).

What are the opening hours of OK Mobility at Porto Airport?

OK Mobility at Porto Francisco Sá Carneiro Airport is open 06:00–23:00 daily (06:00–07:00 and 22:00–23:00 only for confirmed bookings); 24 and 31 Dec until 19:00. Fuel policy: full to full.

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