Skip to content
Counterwise

No. 11 of 21 at FNC

OK Mobility

at Madeira Airport (Cristiano Ronaldo International Airport)

Shuttle
Counterwise Score 4.7 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • OK Mobility at Madeira Airport (Cristiano Ronaldo International Airport) is ranked No. 11 of 21 car rental desks at the airport, with a Counterwise Score of 4.7/10 (Poor).
  • The OK Mobility desk is off-site, reached by shuttle from Madeira Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–22:00 daily (until 20:00 on 24 and 31 Dec).
  • Main red flag from travellers: Many recent reviews say travellers without a credit card, or who already had cover via a broker, were required at the counter to pay roughly 250-400 EUR extra for cover or assistance, often plus separate holds. The operator's own help page says the excess hold can only be made by credit card..

Based on 247 reviews analysed · Last updated · How scores work

The short version

Based on about 250 Google reviews of this desk after removing 50 unreliable ones (196 with text), most reviewers are happy with fast shuttle pick-up and friendly service, but a concentrated run of recent complaints describes forced extra payments (especially without a credit card), brake and clutch problems, damage charge disputes and rigid handling of delayed arrivals. Many pass-through reviews are stars only, and web evidence is mostly undated aggregator and help pages, so it adds little beyond the reviews.

AI-assisted summary of 247 recent Google reviews and web reports, reviewed by our editor on 14 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 24 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 30 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 28 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · high confidence.

Car condition(15% of score)

Poor4.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.3 · counts 30%
  • 53 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, other reasons). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (168 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews say travellers without a credit card, or who already had cover via a broker, were required at the counter to pay roughly 250-400 EUR extra for cover or assistance, often plus separate holds. The operator's own help page says the excess hold can only be made by credit card.okmobility.com
  • Repeated recent reports of worn or faulty cars (juddering or squealing brakes, worn pads, clutch failure, dead battery), with several travellers saying staff called this normal for Madeira, and some saying they had to bear towing or fuel costs or lost half a day.
  • Several recent reviews report that already-scratched cars were not fully documented at pick-up and that travellers were then asked to pay 260-1,100 EUR for damage, unless they could show their own photos or video.
  • Several travellers report prepaid bookings lost or repriced when a delayed flight meant arriving a few hours late: the car was reportedly given away and a late fee or a higher-priced car was demanded, or the booking was treated as a no-show.
  • Some recent reviews report fuel or damage deposits held for weeks, or extra charges not refunded after a promised week. The operator's help page says the excess release can take 14-31 days depending on the bank.okmobility.com

Green flags (5)

  • Many reviews describe quick pick-up and return, with the shuttle from the arrivals area coming within about 2-15 minutes and a short transfer to the office.
  • Travellers who paid with a credit card and returned the car without problems often report the deposit released within hours to a few days.
  • Staff are reported to have accommodated later returns, earlier pick-ups or free upgrades, and to have fixed booking mistakes or quickly replaced a broken-down car.
  • Reviewers frequently describe clean, newer cars that coped well with Madeira's steep roads.
  • Many reviewers describe the base price as competitive, and the desk's overall rating on Booking.com was 8.2 out of 10 from about 1,300 ratings (undated page).booking.com

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–22:00 daily (until 20:00 on 24 and 31 Dec)source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 247 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Madeira Airport: questions and answers

Is OK Mobility at Madeira Airport any good?

OK Mobility at Madeira Airport (Cristiano Ronaldo International Airport) has a Counterwise Score of 4.7/10 (Poor) and is ranked No. 11 of 21 desks at the airport. Main green flag: Many reviews describe quick pick-up and return, with the shuttle from the arrivals area coming within about 2-15 minutes and a short transfer to the office.. Main red flag: Many recent reviews say travellers without a credit card, or who already had cover via a broker, were required at the counter to pay roughly 250-400 EUR extra for cover or assistance, often plus separate holds. The operator's own help page says the excess hold can only be made by credit card..

Do I need a credit card to rent from OK Mobility at Madeira Airport?

Yes. OK Mobility at Madeira Airport (Cristiano Ronaldo International Airport) requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Madeira Airport?

The deposit amount at OK Mobility at Madeira Airport (Cristiano Ronaldo International Airport) is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at RentX (from €0).

Where is the OK Mobility desk at Madeira Airport?

The OK Mobility desk is off-site, reached by shuttle from Madeira Airport (ride time not confirmed yet).

What are the opening hours of OK Mobility at Madeira Airport?

OK Mobility at Madeira Airport (Cristiano Ronaldo International Airport) is open 07:00–22:00 daily (until 20:00 on 24 and 31 Dec). Fuel policy: full to full.

Other desks at Madeira Airport

Ranked by Counterwise Score. Compare all 21 desks side by side