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Counterwise

No. 12 of 21 at ALC

OK Mobility

at Alicante-Elche Miguel Hernández Airport

In terminal
Counterwise Score 4.5 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • OK Mobility at Alicante-Elche Miguel Hernández Airport is ranked No. 12 of 21 car rental desks at the airport, with a Counterwise Score of 4.5/10 (Poor).
  • The OK Mobility desk is inside the terminal at Alicante Airport.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–02:00 daily (23:00–02:00 only for confirmed bookings; closes 19:00 on 24 and 31 Dec).
  • Main red flag from travellers: Many reviews report that travellers paying with debit or prepaid-type cards, or cards they say the desk treated as debit, were refused the car or pushed into buying the desk's own cover costing several times the rental price. Several of those travellers had prepaid online and lost the booking..

Based on 295 reviews analysed · Last updated · How scores work

The short version

Based on 295 Google reviews after exclusions (about 227 with text), the desk draws many positive comments on speed, price and newer cars, but also a recurring cluster of serious complaints. These cover refused pickups over card rules, hard selling of cover, damage charges after return, slow deposit refunds and very long peak-season queues. Web evidence is mostly old or undated and broadly negative, so quality at this desk looks highly variable.

AI-assisted summary of 295 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 45 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 48 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 48 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 42 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.7 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.2 · counts 30%
  • 5 of 300 recent reviews excluded as unreliable (duplicates, solicited staff praise, other locations…). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (211 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many reviews report that travellers paying with debit or prepaid-type cards, or cards they say the desk treated as debit, were refused the car or pushed into buying the desk's own cover costing several times the rental price. Several of those travellers had prepaid online and lost the booking.
  • About a dozen recent reviews report damage or cleaning charges (often €300 to €1,000) billed after return, in several cases after staff had said everything was fine or despite photos taken at pickup.tripadvisor.com
  • Around a dozen recent reviews report deposits or fuel deposits still unreturned after 3 weeks to several months, with unanswered emails and calls.
  • Repeated reports of hard selling at the desk: insurance, upgrades or breakdown cover, including claims that broker or third-party cover was invalid or would not be accepted.tripadvisor.comreddit.com
  • Waits of 1.5 to 3 hours in peak months (outdoors in a car park in the summer heat), and several reports of the desk closed or the booking cancelled as a no-show after a flight delay, even when flight details had been shared.reddit.com

Green flags (5)

  • Many reviewers describe quick, easy pickup and return, especially when online check-in or fast track was done in advance or full cover was bought.
  • Many reviews praise recent, clean cars at competitive prices, with some free upgrades.
  • A number of recent reviews say the staff did not push extras or insurance.
  • Some recent reviewers report deposits released within 2 to 5 days of returning the car, or an immediate release after a quick inspection.
  • Several reviewers say a faulty car or wrong category was swapped or upgraded without argument.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–02:00 daily (23:00–02:00 only for confirmed bookings; closes 19:00 on 24 and 31 Dec)source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 295 recent Google reviews of this desk, which we do not republish.

Before you go

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OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Alicante Airport: questions and answers

Is OK Mobility at Alicante Airport any good?

OK Mobility at Alicante-Elche Miguel Hernández Airport has a Counterwise Score of 4.5/10 (Poor) and is ranked No. 12 of 21 desks at the airport. Main green flag: Many reviewers describe quick, easy pickup and return, especially when online check-in or fast track was done in advance or full cover was bought.. Main red flag: Many reviews report that travellers paying with debit or prepaid-type cards, or cards they say the desk treated as debit, were refused the car or pushed into buying the desk's own cover costing several times the rental price. Several of those travellers had prepaid online and lost the booking..

Do I need a credit card to rent from OK Mobility at Alicante Airport?

Yes. OK Mobility at Alicante-Elche Miguel Hernández Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Alicante Airport?

The deposit amount at OK Mobility at Alicante-Elche Miguel Hernández Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Goldcar (€0–€950).

Where is the OK Mobility desk at Alicante Airport?

The OK Mobility desk is inside the terminal at Alicante Airport.

What are the opening hours of OK Mobility at Alicante Airport?

OK Mobility at Alicante-Elche Miguel Hernández Airport is open 07:00–02:00 daily (23:00–02:00 only for confirmed bookings; closes 19:00 on 24 and 31 Dec). Fuel policy: full to full.

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