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Counterwise

No. 13 of 16 at TFS

OK Mobility

at Tenerife South Airport

Shuttle 10 min
Counterwise Score 3.2 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • OK Mobility at Tenerife South Airport is ranked No. 13 of 16 car rental desks at the airport, with a Counterwise Score of 3.2/10 (Poor).
  • The OK Mobility desk is off-site: the shuttle from Tenerife South Airport takes about 10 minutes.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–21:00 daily.
  • Main red flag from travellers: Roughly 65 reviews, including many from the last 6 months, say the counter pushed its own insurance and some say the car was withheld without it. Many involve debit cards, American cards or third-party cover bought through brokers or airlines, with extra charges of around 200 to 500 euros..

Based on 291 reviews analysed · Last updated · How scores work

The short version

Based on about 291 Google reviews kept after removing 9 (staff-praise and off-location), of which roughly 230 contain usable text, this off-site desk is polarised: many reviewers report a quick, friendly handover at a low price. A large and consistent group, including many recent reviews, report pressure to buy the desk's own insurance, prepaid bookings refused after late arrival, disputed damage charges and slow deposit refunds. Travellers with a physical credit card in the main driver's name, who document the car carefully and allow extra time for the shuttle, report better outcomes. Web sources agree on the complaint themes but are mostly undated.

AI-assisted summary of 291 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 54 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 80 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 52 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 58 reports · high confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 2.6 · counts 30%
  • 9 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (174 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Roughly 65 reviews, including many from the last 6 months, say the counter pushed its own insurance and some say the car was withheld without it. Many involve debit cards, American cards or third-party cover bought through brokers or airlines, with extra charges of around 200 to 500 euros.rental24.co.ukclarifycarhire.co.ukdiscovercars.com
  • Around 15 recent reviews say a prepaid booking was cancelled or re-priced after a flight delay or a late arrival, in some cases only a few hours late, with the paid amount not refunded. Several report being asked to pay again at a much higher price, and several say the desk had closed.
  • Many reviews report charges or claims for scratches, mirror marks, fuel or cleaning that travellers say were already there or not justified. Several say the dispute was resolved only because they had detailed photos or video from pickup.tripadvisor.comdiscovercars.com
  • About a dozen reviews report deposit refunds taking more than a week to a month or more, often only after the traveller phoned or emailed. One older report says over a year. One comparison site notes a debit card deposit can take up to 30 days to return.clarifycarhire.co.uk
  • Around 25 reviews report shuttle waits of 30 to 120 minutes, missing or unclear stop information, phone numbers that do not work and support that does not answer. The desk is off-site, which several travellers say was not clear when booking.

Green flags (5)

  • About 25 reviews, many recent, describe a quick handover and return, friendly counter staff and a prompt shuttle, with return checks taking around 5 to 10 minutes.
  • Several reviewers who declined the extra cover and had a credit card say there was no pressure. They report deposits released within one to a few days.
  • About 9 reviews report a free upgrade or a better car than booked, often when the booked model was unavailable.
  • Around 15 reviews praise the low price or value for money, and several say the car was clean and modern.
  • The company's own page states a full-to-full fuel policy and that the shuttle collects customers from the arrivals area.okmobility.com

Practical facts

LocationOff-site, shuttle about 10 minsource
Opening hours07:00–21:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 291 recent Google reviews of this desk, which we do not republish.

Before you go

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OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Tenerife South Airport: questions and answers

Is OK Mobility at Tenerife South Airport any good?

OK Mobility at Tenerife South Airport has a Counterwise Score of 3.2/10 (Poor) and is ranked No. 13 of 16 desks at the airport. Main green flag: About 25 reviews, many recent, describe a quick handover and return, friendly counter staff and a prompt shuttle, with return checks taking around 5 to 10 minutes.. Main red flag: Roughly 65 reviews, including many from the last 6 months, say the counter pushed its own insurance and some say the car was withheld without it. Many involve debit cards, American cards or third-party cover bought through brokers or airlines, with extra charges of around 200 to 500 euros..

Do I need a credit card to rent from OK Mobility at Tenerife South Airport?

Yes. OK Mobility at Tenerife South Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Tenerife South Airport?

The deposit amount at OK Mobility at Tenerife South Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at AutoReisen (€0).

Where is the OK Mobility desk at Tenerife South Airport?

The OK Mobility desk is off-site: the shuttle from Tenerife South Airport takes about 10 minutes.

What are the opening hours of OK Mobility at Tenerife South Airport?

OK Mobility at Tenerife South Airport is open 07:00–21:00 daily. Fuel policy: full to full.

Other desks at Tenerife South Airport

Ranked by Counterwise Score. Compare all 16 desks side by side