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Counterwise

No. 5 of 16 at IBZ

GoByCar

at Ibiza Airport

Shuttle
Counterwise Score 5.8 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • GoByCar at Ibiza Airport is ranked No. 5 of 16 car rental desks at the airport, with a Counterwise Score of 5.8/10 (Poor).
  • The GoByCar desk is off-site, reached by shuttle from Ibiza Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–22:00 daily; closed 25 Dec and 1 Jan.
  • Main red flag from travellers: Around 20 reviews from the past 12 months report charges of roughly €85-€450 for small scratches, paint chips or underside marks that travellers say they could not prove were already there. Some say the desk rejected their photos or video, and a recent Trustpilot snippet describes a similar complaint..

Based on 280 reviews analysed · Last updated · How scores work

The short version

Based on about 280 recent Google reviews after exclusions (around 235 with usable text), experiences are polarised: most travellers describe fast shuttle pickups, new or upgraded cars and quick deposit release. About one in ten recent reviews report charges of roughly €85-€450 for small scratches or chips that they dispute, and others report card-rule disputes that ended in buying the desk's premium cover. Web evidence is mostly undated or covers the brand generally and is mixed, so travellers should photograph the car thoroughly at pickup and bring a true credit card in the main driver's name.

AI-assisted summary of 280 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 45 reports · high confidence.

Counter upselling(20% of score)

Poor4.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 24 reports · high confidence.

Booking honoured(20% of score)

Poor5.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · high confidence.

Queue time(15% of score)

Mixed7.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 50 reports · high confidence.

Car condition(15% of score)

Great8.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 55 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.4 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.8 · counts 30%
  • 20 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (183 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Around 20 reviews from the past 12 months report charges of roughly €85-€450 for small scratches, paint chips or underside marks that travellers say they could not prove were already there. Some say the desk rejected their photos or video, and a recent Trustpilot snippet describes a similar complaint.uk.trustpilot.com
  • Several recent reviews say that a bank card the traveller considered a credit card was treated as debit at the counter. They say this meant paying about €140-€350 extra for the desk's premium cover or leaving a large cash or card deposit instead.
  • Several reviews describe strong pressure at the desk to buy the company's own cover, including claims that externally bought or broker cover was not valid.
  • About 9 recent reviews report that the booked car category was not available and that a larger car, an extra fee or a long wait was offered instead; others report free upgrades.
  • The shuttle meeting point on the airport car-park deck is described as poorly signposted by about a dozen recent reviews. A few also mention limited desk hours, including an €85 fee for an early return and a cancelled booking after a missed flight.

Green flags (5)

  • Many reviews describe quick pickup and return, often 5-10 minutes at the desk, with a short shuttle ride of 2-5 minutes and regular departures.
  • About 40 reviews describe new, low-mileage or spotless cars, and many mention free or cheap upgrades.
  • Deposits are reported as released within days or immediately when no damage is found. One 2025 forum post also reports an €800 hold refunded straight away.reddit.com
  • Several travellers who held external or broker cover say the desk accepted it without pressure and with no extra charges.
  • Several reviews report tyre warnings or engine trouble being handled quickly, with a replacement car or on-site help.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–22:00 daily; closed 25 Dec and 1 Jansource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withRentByCar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 280 recent Google reviews of this desk, which we do not republish.

Before you go

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GoByCar at other airports and stations

Same brand, different counter. We rate each location on its own.

GoByCar at Ibiza Airport: questions and answers

Is GoByCar at Ibiza Airport any good?

GoByCar at Ibiza Airport has a Counterwise Score of 5.8/10 (Poor) and is ranked No. 5 of 16 desks at the airport. Main green flag: Many reviews describe quick pickup and return, often 5-10 minutes at the desk, with a short shuttle ride of 2-5 minutes and regular departures.. Main red flag: Around 20 reviews from the past 12 months report charges of roughly €85-€450 for small scratches, paint chips or underside marks that travellers say they could not prove were already there. Some say the desk rejected their photos or video, and a recent Trustpilot snippet describes a similar complaint..

Do I need a credit card to rent from GoByCar at Ibiza Airport?

Yes. GoByCar at Ibiza Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at GoByCar at Ibiza Airport?

The deposit amount at GoByCar at Ibiza Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Goldcar (€0–€950).

Where is the GoByCar desk at Ibiza Airport?

The GoByCar desk is off-site, reached by shuttle from Ibiza Airport (ride time not confirmed yet). It shares the counter with RentByCar.

What are the opening hours of GoByCar at Ibiza Airport?

GoByCar at Ibiza Airport is open 07:00–22:00 daily; closed 25 Dec and 1 Jan. Fuel policy: full to full.

Other desks at Ibiza Airport

Ranked by Counterwise Score. Compare all 16 desks side by side