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Counterwise

No. 11 of 16 at IBZ

Europcar

at Ibiza Airport

In terminal
Counterwise Score 4.2 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Europcar at Ibiza Airport is ranked No. 11 of 16 car rental desks at the airport, with a Counterwise Score of 4.2/10 (Poor).
  • The Europcar desk is inside the terminal at Ibiza Airport.
  • A credit card in the main driver's name is required; the typical deposit is from €100.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Many reviews from the past year describe charges for scratches or damage that travellers say were already on the car, or minor marks, often with the contract's damage list described as incomplete. Several report being told photos were unnecessary, and some had amounts of roughly €150-€550 taken from the deposit or card..

Based on 281 reviews analysed · Last updated · How scores work

The short version

Based on about 170 informative Google reviews kept after exclusions (a further ~107 are star-only and count only for the average), experiences are sharply split. Many travellers praise quick pickups, new cars and friendly staff, but recent months show a steady stream of complaints about aggressive insurance and upgrade selling, damage or fuel charges disputed by customers, and bookings not honoured as made. Web sources are thin and mostly undated, so they add little; treat the reported charges as a reason to photograph the car and check every contract line.

AI-assisted summary of 281 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 60 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 40 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 38 reports · high confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 22 reports · medium confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 41 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.3 · counts 30%
  • 19 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other reasons). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (149 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many reviews from the past year describe charges for scratches or damage that travellers say were already on the car, or minor marks, often with the contract's damage list described as incomplete. Several report being told photos were unnecessary, and some had amounts of roughly €150-€550 taken from the deposit or card.
  • Repeated reports of hard-sell pressure for the desk's own full insurance or paid upgrades, often citing a large excess of €2,300-€5,000 and often by customers who had already booked cover elsewhere. Several say extras were added to the contract after they declined them. A recent travel guide also notes the insurance pitch lengthens counter time.reviewcarhire.com
  • Several recent reviews report fuel charges of about €50-€60 even though the travellers say they refuelled just before returning. Some got a refund only after complaining.
  • Many reviews report that the booked car category was unavailable and either a larger paid car or a smaller car was offered, or that a prepaid booking was refused or cancelled. Card rules were a common trigger: debit cards, a card not in the driver's name, or a second card.
  • Several reviews describe extra charges appearing weeks or months after the rental, or complaints going unanswered, with customer service pointing to the signed contract. Late-arrival fees after flight delays and a counter closing at 23:00 are also reported.

Green flags (4)

  • Many reviews say pickup and especially return are quick and uncomplicated, with returns often finished in about 5 minutes and cars waiting in the adjacent car park.
  • A good share of reviewers received new or nearly new, clean cars, including several who got a better car than they had booked.
  • Many travellers describe counter staff as friendly, helpful and professional, and a number of repeat customers say they keep returning.
  • The counter is inside the arrivals hall and reported as open 07:00-23:00 daily. A few reviewers say staff stayed open for delayed flights and that the deposit came back promptly.spainautorental.com

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositfrom €100source
Fuel policyFull to fullsource
Shares the desk withKeddy by Europcar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 281 recent Google reviews of this desk, which we do not republish.

Before you go

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Europcar at other airports and stations

Same brand, different counter. We rate each location on its own.

Europcar at Ibiza Airport: questions and answers

Is Europcar at Ibiza Airport any good?

Europcar at Ibiza Airport has a Counterwise Score of 4.2/10 (Poor) and is ranked No. 11 of 16 desks at the airport. Main green flag: Many reviews say pickup and especially return are quick and uncomplicated, with returns often finished in about 5 minutes and cars waiting in the adjacent car park.. Main red flag: Many reviews from the past year describe charges for scratches or damage that travellers say were already on the car, or minor marks, often with the contract's damage list described as incomplete. Several report being told photos were unnecessary, and some had amounts of roughly €150-€550 taken from the deposit or card..

Do I need a credit card to rent from Europcar at Ibiza Airport?

Yes. Europcar at Ibiza Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Europcar at Ibiza Airport?

The typical deposit at Europcar at Ibiza Airport is from €100. The lowest starting deposit at this airport is at Goldcar (€0–€950).

Where is the Europcar desk at Ibiza Airport?

The Europcar desk is inside the terminal at Ibiza Airport. It shares the counter with Keddy by Europcar.

What are the opening hours of Europcar at Ibiza Airport?

Europcar at Ibiza Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Ibiza Airport

Ranked by Counterwise Score. Compare all 16 desks side by side