No. 3 of 16 at IBZ

Centauro

Name: Centauro at Ibiza Airport: Counterwise rating
Item: Centauro (Ibiza Airport)
Rating: 6.5
Author: Counterwise

at Ibiza Airport

ShuttleNo credit card needed

Medium consensus Check prices ↓

At a glance

Centauro at Ibiza Airport is ranked No. 3 of 16 car rental desks at the airport, with a Counterwise Score of 6.5/10 (Mixed).
The Centauro desk is off-site, reached by shuttle from Ibiza Airport (ride time not confirmed yet).
No credit card is required (debit cards accepted); the typical deposit is €0–€2,100.
Fuel policy: same to same. Opening hours: 07:00–23:00 daily from 23 March to 31 October; outside those dates contact the office.
Main red flag from travellers: At least five recent reviews say the prepaid fuel deposit was not refunded, or only half refunded, after the car was returned full. Several add that customer-service complaints went unanswered or were closed with an automatic reply. A forum post from mid-2025 describes a similar long wait for a deposit..

Based on 284 reviews analysed · Last updated 13 November 2026 · How scores work

The short version

Based on about 233 usable recent Google reviews after exclusions (plus about 50 star-only ratings), most travellers report new cars, quick handovers and fast fuel-deposit refunds at this off-site, shuttle-served desk. Recurring problems are unrefunded fuel deposits, pressure to buy extra cover (especially on third-party bookings), shuttle waits, and failed late-night pick-ups when the base is closed. Web evidence is mostly undated aggregator and forum pages and gives a mixed picture.

AI-assisted summary of 284 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 48 reports · high confidence.

Counter upselling(20% of score)

Poor5.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · medium confidence.

Booking honoured(20% of score)

Mixed6.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 38 reports · high confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 60 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 70 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 6.0 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 8.1 · counts 30%
16 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
Pulled 7% toward the airport average, because recent reviews are few (190 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

At least five recent reviews say the prepaid fuel deposit was not refunded, or only half refunded, after the car was returned full. Several add that customer-service complaints went unanswered or were closed with an automatic reply. A forum post from mid-2025 describes a similar long wait for a deposit.reddit.com
About seven reviews from the last year describe counter pressure to buy the desk's own extra cover despite already-booked full cover, including options presented as cheaper than the deposit. Several involved bookings made through third-party sites.
Around six reviews from the last year describe arriving at night (around 22:50-23:10) after a late flight or a missed shuttle and finding the desk closed. Bookings were cancelled or pick-up failed, and travellers paid for taxis and lost rental time.
Several reviews report shuttle problems between the airport and the off-site base: waits of 20-30 minutes, occasional no-shows (one report of about 3 hours), poor signage and fast driving by shuttle drivers.
Four recent reviews describe disputes over damage: a charge for a scratch said to be pre-existing, a retained insurance deposit after a minor-dent report, a suggestion that the customer caused a flat tyre, or a damage document issued despite an already-damaged car. At least one was dropped after the customer showed photos or video.

Green flags (5)

Many reviews report the prepaid fuel deposit refunded quickly, often the same day or within a few days, after returning the car full.
Cars are frequently described as new or nearly new with low mileage, and most travellers who mention condition call it clean and as booked.
Many travellers who booked the premium or full-cover package directly report no excess, no or small deposit and no upselling at the desk.
Pick-up and return are often described as quick, with smart-key lockers and a short shuttle ride (about 5 minutes) to the base.
Several travellers were upgraded to a higher category or given a bigger car at no extra cost when the booked model was unavailable.

Practical facts

Location	Off-site, by shuttle (ride time not confirmed yet)source
Opening hours	07:00–23:00 daily from 23 March to 31 October; outside those dates contact the officesource
Credit card required	No, debit cards accepted (check conditions)source
Typical deposit	€0–€2,100source
Fuel policy	Same to samesource
Shares the desk with	No other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 284 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Allow extra time for the shuttle ride and the wait (ride time not confirmed yet).
Check the closing time (07:00–23:00 daily from 23 March to 31 October; outside those dates contact the office). If your flight lands late, call the desk: some wait, others close on time.
Same-to-same fuel: photograph the gauge at pickup and at return.

Centauro at other airports and stations

Same brand, different counter. We rate each location on its own.

Centauro at Ibiza Airport: questions and answers

Is Centauro at Ibiza Airport any good?

Centauro at Ibiza Airport has a Counterwise Score of 6.5/10 (Mixed) and is ranked No. 3 of 16 desks at the airport. Main green flag: Many reviews report the prepaid fuel deposit refunded quickly, often the same day or within a few days, after returning the car full.. Main red flag: At least five recent reviews say the prepaid fuel deposit was not refunded, or only half refunded, after the car was returned full. Several add that customer-service complaints went unanswered or were closed with an automatic reply. A forum post from mid-2025 describes a similar long wait for a deposit..

Do I need a credit card to rent from Centauro at Ibiza Airport?

No. Centauro at Ibiza Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Centauro at Ibiza Airport?

The typical deposit at Centauro at Ibiza Airport is €0–€2,100. The lowest starting deposit at this airport is at Goldcar (€0–€950).

Where is the Centauro desk at Ibiza Airport?

The Centauro desk is off-site, reached by shuttle from Ibiza Airport (ride time not confirmed yet).

What are the opening hours of Centauro at Ibiza Airport?

Centauro at Ibiza Airport is open 07:00–23:00 daily from 23 March to 31 October; outside those dates contact the office. Fuel policy: same to same.

Other desks at Ibiza Airport

Ranked by Counterwise Score. Compare all 16 desks side by side