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Counterwise

No. 7 of 16 at IBZ

Goldcar

at Ibiza Airport

In terminalNo credit card needed
Counterwise Score 5.0 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Goldcar at Ibiza Airport is ranked No. 7 of 16 car rental desks at the airport, with a Counterwise Score of 5.0/10 (Poor).
  • The Goldcar desk is inside the terminal at Ibiza Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €0–€950.
  • Fuel policy: same to same. Opening hours: 07:00–22:45 daily.
  • Main red flag from travellers: About 11 recent reviews describe charges of roughly 95 to 1,700 euros for scratches or marks that customers say were minor, pre-existing or not visible at pickup. Some say the pickup inspection form was incomplete or cars were handed over in dim light..

Based on 270 reviews analysed · Last updated · How scores work

The short version

Based on 270 recent Google reviews (about 167 with text) after removing 30 staff-praise reviews, counter service, Key'n Go pickup and car quality are mostly praised. However, roughly one in six written reviews reports disputed damage or fuel charges, slow deposit refunds, hard-sold insurance with a large hold, or bookings lost after flight delays. Web evidence is mostly undated and mixed, so it adds little.

AI-assisted summary of 270 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 34 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 24 reports · high confidence.

Booking honoured(20% of score)

Poor4.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 22 reports · medium confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 25 reports · medium confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 42 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.7 · counts 30%
  • 30 of 300 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (181 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • About 11 recent reviews describe charges of roughly 95 to 1,700 euros for scratches or marks that customers say were minor, pre-existing or not visible at pickup. Some say the pickup inspection form was incomplete or cars were handed over in dim light.
  • Around 14 recent reviews report fuel penalties of about 50-90 euros despite a full tank, or fuel deposits and holds refunded only after 10-30 days or partly refunded. Several say complaints were slow to resolve.
  • Around 16 recent reviews describe insistent selling of the desk's own full cover. They say the alternative is a hold of about 1,000-2,500 euros, and some say third-party cover was dismissed or that cover cost more than the rental.
  • At least four recent reviews say prepaid bookings were cancelled and money kept after flight delays or cancellations, as the desk was closed or the car was released after the pickup window. A recent consumer-site post describes a similar situation.ca.trustpilot.com
  • About 8 recent reviews report waits of 45 minutes to 1.5 hours, often after a Key'n Go machine failed or keys were not released until a set time.

Green flags (4)

  • Many recent reviews describe new, clean, well-kept cars, including hybrids and upgrades to a higher category.
  • Key'n Go automated key collection is praised in many reviews as quick and queue-free, sometimes ready in minutes.
  • A large share of written reviews describe friendly, clear and professional counter service, in several languages.
  • Some reviews report the deposit or fuel hold released within a few days and a contract-closure email sent as promised.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–22:45 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€950source
Fuel policySame to samesource
Shares the desk withInterRent, Key'n Go, Rhodium

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 270 recent Google reviews of this desk, which we do not republish.

Before you go

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Goldcar at other airports and stations

Same brand, different counter. We rate each location on its own.

Goldcar at Ibiza Airport: questions and answers

Is Goldcar at Ibiza Airport any good?

Goldcar at Ibiza Airport has a Counterwise Score of 5.0/10 (Poor) and is ranked No. 7 of 16 desks at the airport. Main green flag: Many recent reviews describe new, clean, well-kept cars, including hybrids and upgrades to a higher category.. Main red flag: About 11 recent reviews describe charges of roughly 95 to 1,700 euros for scratches or marks that customers say were minor, pre-existing or not visible at pickup. Some say the pickup inspection form was incomplete or cars were handed over in dim light..

Do I need a credit card to rent from Goldcar at Ibiza Airport?

No. Goldcar at Ibiza Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Goldcar at Ibiza Airport?

The typical deposit at Goldcar at Ibiza Airport is €0–€950. That is the lowest starting deposit at this airport.

Where is the Goldcar desk at Ibiza Airport?

The Goldcar desk is inside the terminal at Ibiza Airport. It shares the counter with InterRent, Key'n Go and Rhodium.

What are the opening hours of Goldcar at Ibiza Airport?

Goldcar at Ibiza Airport is open 07:00–22:45 daily. Fuel policy: same to same.

Other desks at Ibiza Airport

Ranked by Counterwise Score. Compare all 16 desks side by side