No. 10 of 16 at IBZ

Record Go

Name: Record Go at Ibiza Airport: Counterwise rating
Item: Record Go (Ibiza Airport)
Rating: 4.5
Author: Counterwise

at Ibiza Airport

Shuttle 5 minNo credit card needed

High consensus Check prices ↓

At a glance

Record Go at Ibiza Airport is ranked No. 10 of 16 car rental desks at the airport, with a Counterwise Score of 4.5/10 (Poor).
The Record Go desk is off-site: the shuttle from Ibiza Airport takes about 5 minutes.
No credit card is required (debit cards accepted); the typical deposit is €0–€1,100.
Fuel policy: full to full. Opening hours: 07:00–23:00 daily (23:01–23:30 limited); seasonal: closed from 2 November until spring.
Main red flag from travellers: Around 30 recent reviews report fuel-deposit refunds that arrived late (weeks) or had not arrived at all, sometimes after the car was returned full and checked by staff. Some customers say they had to start a bank chargeback..

Based on 280 reviews analysed · Last updated 13 November 2026 · How scores work

The short version

Based on about 280 Google reviews kept after excluding 20 (duplicates, off-location and staff-praise-only), of which roughly 215 contain usable comments, the picture is polarised. Many travellers report fast, smooth pickups, a frequent shuttle and quick refunds. A sizeable minority report delayed fuel-deposit refunds, heavy pressure to buy extra cover (especially with US cards) and waits of an hour or more. Web evidence is mostly undated and also mixed, so treat the picture as consistent but not conclusive.

AI-assisted summary of 280 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 64 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 40 reports · high confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 41 reports · medium confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · medium confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · medium confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 4.3 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 4.9 · counts 30%
20 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
Pulled 7% toward the airport average, because recent reviews are few (211 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

Around 30 recent reviews report fuel-deposit refunds that arrived late (weeks) or had not arrived at all, sometimes after the car was returned full and checked by staff. Some customers say they had to start a bank chargeback.tripadvisor.com
Many recent reviews (about 30) report strong pressure to buy the desk's own cover. Several say US-issued cards failed at the terminal for the large deposit hold and that they were then told the only way to get the car was to buy full cover, roughly doubling the rental cost.
Waits of about an hour to two hours at the desk are reported by about 15 recent reviews, including some outside peak season, plus long shuttle waits on return in a few reports.
About 20 recent reviews say phone lines and emails go unanswered, which makes disputes over refunds, late arrivals or reservations hard to resolve.
Several recent reviews report charges for scratches, cleaning (about 70-75 EUR) or small extra fees that travellers dispute, and some say they had to prove existing scratches with their own photos or videos.tripadvisor.com

Green flags (3)

Many reviews describe quick pickup and return, a free shuttle that runs frequently and takes about 5-10 minutes, and no queue at quieter times.
About 20 reviews report the fuel deposit and damage hold returned the same day or within a few days when everything was in order.
Free upgrades to a larger or hybrid car, and new or low-mileage cars, are mentioned in about 15 recent reviews.

Practical facts

Location	Off-site, shuttle about 5 minsource
Opening hours	07:00–23:00 daily (23:01–23:30 limited); seasonal: closed from 2 November until springsource
Credit card required	No, debit cards accepted (check conditions)source
Typical deposit	€0–€1,100source
Fuel policy	Full to fullsource
Shares the desk with	No other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 280 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Allow extra time: the shuttle ride is about 5 min each way, plus waiting.
Check the closing time (07:00–23:00 daily (23:01–23:30 limited); seasonal: closed from 2 November until spring). If your flight lands late, call the desk: some wait, others close on time.

Record Go at other airports and stations

Same brand, different counter. We rate each location on its own.

Record Go at Ibiza Airport: questions and answers

Is Record Go at Ibiza Airport any good?

Record Go at Ibiza Airport has a Counterwise Score of 4.5/10 (Poor) and is ranked No. 10 of 16 desks at the airport. Main green flag: Many reviews describe quick pickup and return, a free shuttle that runs frequently and takes about 5-10 minutes, and no queue at quieter times.. Main red flag: Around 30 recent reviews report fuel-deposit refunds that arrived late (weeks) or had not arrived at all, sometimes after the car was returned full and checked by staff. Some customers say they had to start a bank chargeback..

Do I need a credit card to rent from Record Go at Ibiza Airport?

No. Record Go at Ibiza Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Ibiza Airport?

The typical deposit at Record Go at Ibiza Airport is €0–€1,100. The lowest starting deposit at this airport is at Goldcar (€0–€950).

Where is the Record Go desk at Ibiza Airport?

The Record Go desk is off-site: the shuttle from Ibiza Airport takes about 5 minutes.

What are the opening hours of Record Go at Ibiza Airport?

Record Go at Ibiza Airport is open 07:00–23:00 daily (23:01–23:30 limited); seasonal: closed from 2 November until spring. Fuel policy: full to full.

Other desks at Ibiza Airport

Ranked by Counterwise Score. Compare all 16 desks side by side