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Counterwise

IBZ · Report · November 2026

Ibiza Airport car hire report

Key numbers for the 16 car rental desks we rate at Ibiza Airport (IBZ), computed from our published data.

Data updated · reviewed by our editor on · Methodology

Desks rated
16
3,928 reviews analysed
Average score
4.9/10
median 4.8
Median starting deposit
€200
12 of 16 deposits known
No credit card needed
56%
9 of 16 desks

Key findings

  • Counterwise rates 16 car rental desks at Ibiza Airport (IBZ): 1 Great (8 or more out of 10), 2 Mixed (6 to 7.9) and 13 Poor (below 6). The average Counterwise Score is 4.9/10.
  • The best-rated desk at Ibiza Airport is Hiper Rent a Car (8.3/10); the lowest-rated is K10 Mobility (2.9/10).
  • Where the deposit is known (12 of 16 desks), the typical starting deposit at Ibiza Airport is €200 (median), from €0 at Goldcar up to €2,100 at Centauro.
  • 9 of 16 desks at Ibiza Airport (56%) do not require a credit card (debit cards accepted).
  • 8 desks at Ibiza Airport are in or next to the terminal (average score 4.9) and 8 are off-site, reached by shuttle (average 4.9).
  • The most common traveller complaints at Ibiza Airport are damage charges after return (16 of 16 desks), long queues or waits (12 of 16 desks) and fuel charges or fuel policy (11 of 16 desks).

Score distribution

How the 16 desks split across our score bands.

Best and worst desks

Lowest rated

  1. 16. K10 MobilityMany recent reviews report charges for special cleaning, usually for sand or dust, or for small scratches, applied after the car was returned and often after staff had said all was fine; amounts of about 50-350 EUR are typical.2.9 · Poor
  2. 15. OK MobilityMany recent reviews report deposit and fuel-deposit refunds (typically 100-150 EUR, sometimes about 1,950 EUR) taking several weeks to a month or more, with emails and calls going unanswered; some also report disputed damage, cleaning or fuel charges.3.0 · Poor
  3. 14. Sicily by CarMany recent reviews report that debit, virtual, Revolut-type, Amex or someone else's credit cards were refused for the deposit at the desk. Travellers then had to buy the desk's own cover or pay supplements of roughly 100-700 euros, often far above the booked price, or lost the booking.3.2 · Poor

Deposits and card rules

Deposits

Lowest starting deposit
€0 (Goldcar)
Highest amount
€2,100 (Centauro)
Median starting deposit
€200
Deposit known
12 of 16 desks

Not confirmed yet for 4 desks: left out of these figures.

All deposits, lowest first →

Credit card or debit card

No credit card needed (debit accepted)
9 of 16 · 56%
Credit card required
7 of 16 · 44%

Debit cards accepted at: Hiper Rent a Car, Sixt, Centauro, Enterprise, Avis, Goldcar, Wiber, Record Go, Hertz.

Desks without a credit card →

In the terminal or by shuttle

In the terminal
7
avg score 4.8
Short walk
1
avg score 5.8
Shuttle
8
avg score 4.9

Desks reached without a shuttle average 4.9/10; shuttle desks average 4.9/10.

In-terminal vs shuttle, compared →

Most common traveller complaints

Number of desks whose published red flags mention each problem. A desk counts once per theme; one red flag can touch several themes.

  1. Damage charges after return16 of 16 · 100%

    Charges for scratches, chips or dents that travellers say were already there or tiny. Desks: Hiper Rent a Car, Sixt, Centauro, Enterprise, GoByCar, Avis, Goldcar, Budget, Wiber, Record Go, Europcar, Click&Rent, Hertz, Sicily by Car, OK Mobility, K10 Mobility.

  2. Long queues or waits12 of 16 · 75%

    Long waits at the desk, for the keys or for the shuttle. Desks: Hiper Rent a Car, Centauro, Enterprise, GoByCar, Avis, Goldcar, Wiber, Record Go, Click&Rent, Sicily by Car, OK Mobility, K10 Mobility.

  3. Fuel charges or fuel policy11 of 16 · 69%

    Refuelling fees despite a full tank, part-empty tanks at pickup, or a different fuel policy at the desk. Desks: Hiper Rent a Car, Centauro, Avis, Goldcar, Wiber, Record Go, Europcar, Click&Rent, Hertz, Sicily by Car, OK Mobility.

  4. Booking not honoured or price changed11 of 16 · 69%

    Booked car not available, a smaller or different car, a higher price at the desk, or fees not clear at booking. Desks: Hiper Rent a Car, Sixt, Centauro, Enterprise, GoByCar, Goldcar, Europcar, Click&Rent, Hertz, Sicily by Car, OK Mobility.

  5. Hard-to-reach customer service11 of 16 · 69%

    Phone lines, emails or complaints unanswered for weeks after the rental. Desks: Centauro, Enterprise, Avis, Budget, Record Go, Europcar, Click&Rent, Hertz, Sicily by Car, OK Mobility, K10 Mobility.

  6. Pressure to buy insurance or extras10 of 16 · 63%

    Hard selling of the desk’s own cover, upgrades or extras, or cover added without clear consent. Desks: Sixt, Centauro, GoByCar, Goldcar, Wiber, Record Go, Europcar, Hertz, Sicily by Car, OK Mobility.

  7. Deposit or refund held back9 of 16 · 56%

    Deposits, holds or refunds released late, only in part, or not at all. Desks: Centauro, Avis, Goldcar, Budget, Record Go, Click&Rent, Hertz, Sicily by Car, OK Mobility.

  8. Closed desk or late-arrival problems9 of 16 · 56%

    Desk closed for late arrivals, bookings cancelled after a flight delay, or out-of-hours fees. Desks: Hiper Rent a Car, Centauro, Goldcar, Wiber, Record Go, Europcar, Click&Rent, Hertz, K10 Mobility.

  9. Car refused over card, licence or flight rules6 of 16 · 38%

    Pickups refused or made conditional because of card type, licence or permit, or a missing flight ticket or boarding pass. Desks: GoByCar, Wiber, Europcar, Click&Rent, Sicily by Car, OK Mobility.

  10. Car condition problems5 of 16 · 31%

    Dirty cars, warning lights, worn tyres or breakdowns. Desks: Hiper Rent a Car, Centauro, Enterprise, Avis, OK Mobility.

  11. Other fees after the rental4 of 16 · 25%

    Cleaning, admin, traffic-fine handling or late-return fees charged after the car was returned. Desks: Enterprise, Wiber, Click&Rent, Sicily by Car.

  12. Desk, shuttle stop or return hard to find3 of 16 · 19%

    Poor signs or directions to the desk, the shuttle pickup point or the car return area. Desks: Centauro, GoByCar, Click&Rent.

The data behind this report

  • 3,928 traveller reviews analysed across 16 desks.
  • 4,200 recent reviews read; 272 (6%) excluded by our cleaning step as unreliable (mostly solicited staff praise: 216; duplicates: 33; about another location: 14). How reviews are cleaned
  • Data collected on 13 November 2026; scores last updated 13 November 2026.
  • Summaries and red flags reviewed by our editor on 13 November 2026.
  • Complaint themes are counted with a fixed keyword list applied to each desk’s published red flags (no AI), so the same data always gives the same counts.
  • Unknown facts (“Not confirmed yet”) are left out of averages, medians and ranges, never guessed. Full methodology

How to cite this report

You are welcome to quote these figures. Please name Counterwise and link to this page. The numbers update with each data refresh, so mention the date.

Suggested citation

Counterwise (2026). Ibiza Airport car hire report, November 2026. Counterwise. https://counterwise.eu/airports/ibz/report (data updated 13 November 2026).

Permalink

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