Skip to content
Counterwise

No. 14 of 17 at LPA

Record Go

at Gran Canaria Airport

ShuttleNo credit card needed
Counterwise Score 4.6 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Record Go at Gran Canaria Airport is ranked No. 14 of 17 car rental desks at the airport, with a Counterwise Score of 4.6/10 (Poor).
  • The Record Go desk is off-site, reached by shuttle from Gran Canaria Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the typical deposit is €0–€1,100.
  • Fuel policy: full to full. Opening hours: 07:00–22:00 daily.
  • Main red flag from travellers: Around 30 reviews in the last six months say damage was charged at drop-off that they believe was already on the car, typically a scratch under the front bumper, with charges of roughly 140 to 575 EUR. Many say the damage was not recorded at pick-up and that complaints by email went unanswered..

Based on 291 reviews analysed · Last updated · How scores work

The short version

Based on 291 Google reviews kept after exclusions (about 227 with text, mostly from the last 8 months), this off-site desk is cheap and often praised for its new cars and friendly staff. However, there are recurring reports of disputed damage charges, long shuttle waits, pressure to buy extra cover and slow fuel-deposit refunds. Web evidence is thin and mostly undated, so travellers should photograph the car thoroughly, including underneath, and check the deposit terms before booking.

AI-assisted summary of 291 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 60 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 35 reports · high confidence.

Booking honoured(20% of score)

Poor4.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 50 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.2 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.4 · counts 30%
  • 9 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (204 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Around 30 reviews in the last six months say damage was charged at drop-off that they believe was already on the car, typically a scratch under the front bumper, with charges of roughly 140 to 575 EUR. Many say the damage was not recorded at pick-up and that complaints by email went unanswered.
  • Many reviews report long waits for the shuttle from the airport or an unsigned meeting point. Waits of 30 to 90 minutes are described, and several travellers paid for a taxi. The desk is off-site and the return shuttle is also reported as slow at busy times.discovercars.com
  • Around 22 reviews describe pressure at the counter to buy the desk's own insurance or roadside cover. Reviewers mention a 1,100 to 1,400 EUR hold if they decline, and say third-party or broker cover was treated as separate.discovercars.com
  • About 13 reviews say the fuel deposit was refunded late (a month or more), only in part, or not yet after repeated emails. The company's own page says refunds can take up to 30 business days.recordrentacar.com
  • About 15 reviews describe bookings not honoured as made: a smaller car than booked, refusal of a card type (debit or Amex) or of a late arrival, or extra fees to fix it. Several say the terms were not clear at booking, especially via brokers.

Green flags (4)

  • Around 25 reviews describe cars as new, clean and in good condition, and several mention free or cheap upgrades.
  • Around 12 reviews report fuel deposits or holds released within a few days, and several reviewers say they were charged nothing extra after buying the full-coverage rate directly.
  • Counter staff are frequently described as friendly and helpful, and online check-in speeds up pick-up for those who use it.
  • Prices are widely described as low compared with desks at the terminal, and some travellers report a quick return process with a fuel station next to the drop-off area.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–22:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€1,100source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 291 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Record Go at other airports and stations

Same brand, different counter. We rate each location on its own.

Record Go at Gran Canaria Airport: questions and answers

Is Record Go at Gran Canaria Airport any good?

Record Go at Gran Canaria Airport has a Counterwise Score of 4.6/10 (Poor) and is ranked No. 14 of 17 desks at the airport. Main green flag: Around 25 reviews describe cars as new, clean and in good condition, and several mention free or cheap upgrades.. Main red flag: Around 30 reviews in the last six months say damage was charged at drop-off that they believe was already on the car, typically a scratch under the front bumper, with charges of roughly 140 to 575 EUR. Many say the damage was not recorded at pick-up and that complaints by email went unanswered..

Do I need a credit card to rent from Record Go at Gran Canaria Airport?

No. Record Go at Gran Canaria Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Gran Canaria Airport?

The typical deposit at Record Go at Gran Canaria Airport is €0–€1,100. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Record Go desk at Gran Canaria Airport?

The Record Go desk is off-site, reached by shuttle from Gran Canaria Airport (ride time not confirmed yet).

What are the opening hours of Record Go at Gran Canaria Airport?

Record Go at Gran Canaria Airport is open 07:00–22:00 daily. Fuel policy: full to full.

Other desks at Gran Canaria Airport

Ranked by Counterwise Score. Compare all 17 desks side by side