No. 10 of 27 at OPO

Record Go

Name: Record Go at Porto Francisco Sá Carneiro Airport: Counterwise rating
Item: Record Go (Porto Francisco Sá Carneiro Airport)
Rating: 5.4
Author: Counterwise

at Porto Francisco Sá Carneiro Airport

Shuttle 5 minNo credit card needed

Medium consensus Check prices ↓

At a glance

Record Go at Porto Francisco Sá Carneiro Airport is ranked No. 10 of 27 car rental desks at the airport, with a Counterwise Score of 5.4/10 (Poor).
The Record Go desk is off-site: the shuttle from Porto Airport takes about 5 minutes.
No credit card is required (debit cards accepted); the typical deposit is €0–€1,100.
Fuel policy: full to full. Opening hours: 07:00–23:00 daily; 24h key mailbox.
Main red flag from travellers: Many reviews (roughly 25 in the last 6 months) report unexpected post-rental charges: toll or transponder fees charged for every rental day, late-return fees, fuel top-ups or unexplained card debits. Others report deposit refunds that took weeks or had not arrived. Customer-service reviews on a consumer site and a comparison site report similar patterns..

Based on 297 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on about 298 Google reviews of this desk (two excluded; about 214 have text), most reviewers describe quick service, newer cars and good value, especially with the full-cover or Just Go rates. However, a substantial minority of the text reviews report refused cards followed by forced insurance or no car, unexplained post-rental charges, slow refunds, damage invoices and unresponsive support. The desk is off-site with a shuttle, and waits vary a lot at busy times; the web evidence is mostly undated and mixed.

AI-assisted summary of 297 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 55 reports · high confidence.

Counter upselling(20% of score)

Poor4.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · medium confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 48 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 4.7 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 6.8 · counts 30%
3 of 300 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
Pulled 7% toward the airport average, because recent reviews are few (210 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (4)

Many reviews (roughly 25 in the last 6 months) report unexpected post-rental charges: toll or transponder fees charged for every rental day, late-return fees, fuel top-ups or unexplained card debits. Others report deposit refunds that took weeks or had not arrived. Customer-service reviews on a consumer site and a comparison site report similar patterns.trustpilot.com discovercars.com
About 8 recent reviews describe damage invoices of several hundred euros (wheels, rims, bumper, windscreen). Several say photos taken at pickup did not prevent the charge, or that the damage report was not shared. At least one reported charge was later withdrawn after the customer supplied evidence.
Many recent reviews report that emails, phone lines and complaint channels went unanswered for days or weeks, especially when a refund or a charge was being disputed. Some reviewers also report that contract documents arrived late, only in Portuguese, or not at all.discovercars.com
About 9 reviews report long waits at busy times: shuttles 20-45 minutes late or hard to find, and a single agent or long ticket queues at the desk, sometimes over an hour. A consumer-site review also mentions a 1.5 hour wait on arrival.trustpilot.com

Green flags (4)

Roughly 25-30 reviews from the last six months describe quick pickup (often 5-10 minutes) and a quick, easy return, with friendly and helpful desk staff.
About 30 reviews describe new, clean, well-equipped cars in good condition, often a higher-class model than booked.
Travellers who booked the Just Go or full-cover rate usually report a small hold (about 190-220 euros for fuel and tolls) released within days, little or no damage checking, and a stress-free return.
Many reviewers describe prices clearly below those of well-known brands, with the full-cover option still competitive.

Practical facts

Location	Off-site, shuttle about 5 minsource
Opening hours	07:00–23:00 daily; 24h key mailboxsource
Credit card required	No, debit cards accepted (check conditions)source
Typical deposit	€0–€1,100source
Fuel policy	Full to fullsource
Shares the desk with	No other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 297 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Allow extra time: the shuttle ride is about 5 min each way, plus waiting.
Check the closing time (07:00–23:00 daily; 24h key mailbox). If your flight lands late, call the desk: some wait, others close on time.

Record Go at other airports and stations

Same brand, different counter. We rate each location on its own.

Record Go at Porto Airport: questions and answers

Is Record Go at Porto Airport any good?

Record Go at Porto Francisco Sá Carneiro Airport has a Counterwise Score of 5.4/10 (Poor) and is ranked No. 10 of 27 desks at the airport. Main green flag: Roughly 25-30 reviews from the last six months describe quick pickup (often 5-10 minutes) and a quick, easy return, with friendly and helpful desk staff.. Main red flag: Many reviews (roughly 25 in the last 6 months) report unexpected post-rental charges: toll or transponder fees charged for every rental day, late-return fees, fuel top-ups or unexplained card debits. Others report deposit refunds that took weeks or had not arrived. Customer-service reviews on a consumer site and a comparison site report similar patterns..

Do I need a credit card to rent from Record Go at Porto Airport?

No. Record Go at Porto Francisco Sá Carneiro Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Porto Airport?

The typical deposit at Record Go at Porto Francisco Sá Carneiro Airport is €0–€1,100. The lowest starting deposit at this airport is at Klass Wagen (from €0).

Where is the Record Go desk at Porto Airport?

The Record Go desk is off-site: the shuttle from Porto Airport takes about 5 minutes.

What are the opening hours of Record Go at Porto Airport?

Record Go at Porto Francisco Sá Carneiro Airport is open 07:00–23:00 daily; 24h key mailbox. Fuel policy: full to full.

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