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Counterwise

No. 21 of 21 at AGP

Record Go

at Málaga-Costa del Sol Airport

In terminalNo credit card needed
Counterwise Score 2.3 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Record Go at Málaga-Costa del Sol Airport is ranked No. 21 of 21 car rental desks at the airport, with a Counterwise Score of 2.3/10 (Poor).
  • The Record Go desk is inside the terminal at Málaga Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €0–€1,100.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Very many recent reviews report that the fuel deposit was not refunded or fuel was charged despite a full tank, often taking 1 to 3 months or going unpaid, with customer service hard to reach by phone or email..

Based on 289 reviews analysed · Last updated · How scores work

The short version

Based on about 289 recent Google reviews after excluding 11, the picture is clearly negative: fuel and security deposits not refunded, contested damage charges, long queues and pressure to buy cover are all reported often. Positive experiences exist (quick pick-ups, new cars, upgrades, in-terminal desk), but they are a minority. The web evidence points the same way, though most of it is undated.

AI-assisted summary of 289 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor1.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 110 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 45 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 55 reports · high confidence.

Queue time(15% of score)

Poor2.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 90 reports · high confidence.

Car condition(15% of score)

Poor3.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 65 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 2.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.5 · counts 30%
  • 11 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 6% toward the airport average, because recent reviews are few (227 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Very many recent reviews report that the fuel deposit was not refunded or fuel was charged despite a full tank, often taking 1 to 3 months or going unpaid, with customer service hard to reach by phone or email.uk.trustpilot.comdiscovercars.com
  • About 18 recent reviews describe damage charges (roughly €200 to €2,500) applied after return for damage travellers say was already on the car or did not exist, often when no joint inspection was done at check-in or return.
  • Long queues at the in-terminal desk are reported repeatedly, commonly 1 to 2 hours and sometimes 3 to 4 hours in summer, with few staff on duty, kiosks not working and a second queue for keys.cars-scanner.comqeeq.com
  • Around 35 reviews report pressure to buy the desk's own cover despite existing cover, and card refusals at the deposit step that cleared once expensive cover (about €170 to €360) was bought.yelp.com
  • Many reviews report cars with heavy existing damage, worn tyres or warning lights, plus booked categories not available and replaced by smaller or different cars without a refund of the difference.

Green flags (4)

  • The desk is inside the terminal (arrivals hall, floor -1), so no shuttle is needed.recordrentacar.comqeeq.com
  • About 20 reviews describe quick or reasonable pick-up and return, including key drop-off boxes and out-of-hours returns.
  • About 20 reviews say the fuel deposit or security deposit was returned the same day or within a few days after a full-tank return.
  • About 18 reviews report new, clean, low-mileage cars or free upgrades, and several praise low prices.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€1,100source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 289 recent Google reviews of this desk, which we do not republish.

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Record Go at other airports and stations

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Record Go at Málaga Airport: questions and answers

Is Record Go at Málaga Airport any good?

Record Go at Málaga-Costa del Sol Airport has a Counterwise Score of 2.3/10 (Poor) and is ranked No. 21 of 21 desks at the airport. Main green flag: The desk is inside the terminal (arrivals hall, floor -1), so no shuttle is needed.. Main red flag: Very many recent reviews report that the fuel deposit was not refunded or fuel was charged despite a full tank, often taking 1 to 3 months or going unpaid, with customer service hard to reach by phone or email..

Do I need a credit card to rent from Record Go at Málaga Airport?

No. Record Go at Málaga-Costa del Sol Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Málaga Airport?

The typical deposit at Record Go at Málaga-Costa del Sol Airport is €0–€1,100. The lowest starting deposit at this airport is at Goldcar (€0–€950).

Where is the Record Go desk at Málaga Airport?

The Record Go desk is inside the terminal at Málaga Airport.

What are the opening hours of Record Go at Málaga Airport?

Record Go at Málaga-Costa del Sol Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Málaga Airport

Ranked by Counterwise Score. Compare all 21 desks side by side